{"id":4654,"date":"2022-05-16T18:22:06","date_gmt":"2022-05-16T15:22:06","guid":{"rendered":"https:\/\/simpleone.ru\/?page_id=4654"},"modified":"2024-10-01T16:18:01","modified_gmt":"2024-10-01T13:18:01","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/itsm.com\/pb\/solutions\/service-desk\/","title":{"rendered":"Automa\u00e7\u00e3o Service Desk"},"content":{"rendered":"[block type=”pink”]<\/p>\n
Crie um \u00fanico ponto de contato para problemas relacionados a servi\u00e7os de TI e melhore a qualidade do fornecimento de suporte ao cliente.<\/div>\n

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Capacidades do Service Desk<\/h2>\n[slider count=”2″][slider_item][card_slider icon = “\/wp-content\/uploads\/2022\/03\/icon_32x32_request.svg” title=”Automatizando o recebimento de solicita\u00e7\u00f5es” content=”Solicitando ao Service Desk via ambiente de comunica\u00e7\u00e3o omnichannel (portal de autoatendimento, telefone, e-mail, messengers).”][\/card_slider][\/slider_item][slider_item][card_slider icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_problem.svg” title=”Automatiza\u00e7\u00e3o do tratamento de chamadas” content=”Classifica\u00e7\u00e3o, prioriza\u00e7\u00e3o e escalonamento de chamadas. Possibilidade de criar solicita\u00e7\u00f5es com base nas mensagens do usu\u00e1rio. Transfer\u00eancia de solicita\u00e7\u00f5es para a 2\u00aa linha de suporte e para outros departamentos especializados”][\/card_slider][\/slider_item][slider_item][card_slider icon = “\/wp-content\/uploads\/2022\/03\/icon_32x32_bell.svg” title=”Automa\u00e7\u00e3o de notifica\u00e7\u00f5es em massa” content=”Informe prontamente os consumidores de servi\u00e7os de TI sobre incidentes que afetam muitos usu\u00e1rios, sobre manuten\u00e7\u00e3o de rotina e urgente, sobre altera\u00e7\u00f5es na funcionalidade dos servi\u00e7os fornecidos, sobre o lan\u00e7amento de novos servi\u00e7os de TI.”][\/card_slider][\/slider_item][slider_item][card_slider icon = “\/wp-content\/uploads\/2022\/03\/icon_32x32_portal.svg” title=”Monitoramento da disponibilidade do servi\u00e7o” content=”Monitoramento operacional do estado atual dos servi\u00e7os de TI para fins de detec\u00e7\u00e3o antecipada de incidentes de infraestrutura.”][\/card_slider][\/slider_item][\/slider]\n [\/block]\n

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Efeito da implementa\u00e7\u00e3o da Central de Servi\u00e7os<\/h2>\n

[features]\n[card type=”montserrat” title=”” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_problem.svg” col=”3″]Aumento da produtividade e da satisfa\u00e7\u00e3o dos especialistas em suporte t\u00e9cnico por meio da automa\u00e7\u00e3o de opera\u00e7\u00f5es manuais;[\/card]\n[card type=”montserrat” title=”” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_dashboard.svg” col=”3″]Melhoria da qualidade e da velocidade do atendimento de chamadas por meio da grava\u00e7\u00e3o centralizada, do controle e da conformidade com os padr\u00f5es desejados;[\/card]\n[card type=”montserrat” title=”” icon=”\/wp-content\/uploads\/2020\/01\/union-29.svg” col=”3″]Aumento da satisfa\u00e7\u00e3o do cliente com os servi\u00e7os de TI, fornecendo uma abordagem sistem\u00e1tica para a cria\u00e7\u00e3o de comunica\u00e7\u00f5es.[\/card]\n [\/features]\n [\/block]\n

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Benef\u00edcios da solu\u00e7\u00e3o<\/h2>\n

[features]\n[card type=”montserrat” title=”Interface organizada” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_portal.svg” col=”6″]A interface do sistema n\u00e3o \u00e9 sobrecarregada com op\u00e7\u00f5es que n\u00e3o est\u00e3o diretamente relacionadas \u00e0 solu\u00e7\u00e3o do problema do cliente.[\/card]\n[card type=”montserrat” title=”Implementa\u00e7\u00e3o r\u00e1pida” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_dashboard.svg” col=”6″]Os processos pr\u00e9-configurados com as melhores pr\u00e1ticas do SimpleOne aceleram significativamente a implementa\u00e7\u00e3o da solu\u00e7\u00e3o.[\/card]\n[card type=”montserrat” title=”Uso de diferentes dispositivos” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_mobile.svg” col=”6″]Gra\u00e7as \u00e0 interface adapt\u00e1vel, o sistema pode ser usado n\u00e3o apenas em computadores pessoais e laptops, mas tamb\u00e9m em dispositivos m\u00f3veis.[\/card]\n[card type=”montserrat” title=”Integra\u00e7\u00e3o com mensageiros” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_messendger.svg” col=”6″]Gra\u00e7as \u00e0 integra\u00e7\u00e3o com mensageiros populares, voc\u00ea pode enviar solicita\u00e7\u00f5es e processar aplicativos via Telegram, Slack, etc.[\/card]\n [\/features]\n [\/block]\n

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Integra\u00e7\u00e3o com outros aplicativos<\/h2>\n

O Service Desk da SimpleOne pode ser integrado a qualquer software: sistemas de colabora\u00e7\u00e3o, sistemas ERP, ambientes de virtualiza\u00e7\u00e3o, etc., bem como mensageiros populares.<\/p>\n<\/div>\n

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\n [promo_block background=”dark” img=”\/wp-content\/uploads\/2022\/03\/4-1.png” title=”O Service Desk n\u00e3o \u00e9 apenas para TI”]Use o Service Desk para receber solicita\u00e7\u00f5es relacionadas n\u00e3o apenas ao departamento de TI, mas tamb\u00e9m a outros departamentos da empresa (solicita\u00e7\u00f5es de pessoal, jur\u00eddico, procedimentos de compras etc.), criando assim uma solu\u00e7\u00e3o corporativa unificada.), criando assim um sistema ESM corporativo unificado com um Service Desk centralizado [\/promo_block] .
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O Service Desk na plataforma SimpleOne \u00e9 um sistema para automa\u00e7\u00e3o da contabilidade e do processamento das solicita\u00e7\u00f5es dos usu\u00e1rios de servi\u00e7os de TI.<\/p>\n","protected":false},"author":41,"featured_media":9076,"parent":4687,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"product-page.php","meta":[],"yoast_head":"Service Desk na plataforma SimpleOne: um sistema para automa\u00e7\u00e3o da contabilidade e processamento de solicita\u00e7\u00f5es<\/title>\n<meta name=\"description\" content=\"Service Desk na plataforma SimpleOne \u00e9 um sistema para automa\u00e7\u00e3o da contabilidade e processamento das solicita\u00e7\u00f5es dos usu\u00e1rios de servi\u00e7os de TI\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Desk na plataforma SimpleOne: um sistema para automa\u00e7\u00e3o da contabilidade e processamento de solicita\u00e7\u00f5es\" \/>\n<meta property=\"og:description\" content=\"Service Desk na plataforma SimpleOne \u00e9 um sistema para automa\u00e7\u00e3o da contabilidade e processamento das solicita\u00e7\u00f5es dos usu\u00e1rios de servi\u00e7os de TI\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/solutions\/service-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - 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