{"id":6830,"date":"2023-09-14T15:09:29","date_gmt":"2023-09-14T12:09:29","guid":{"rendered":"https:\/\/simpleone.ru\/?page_id=6830"},"modified":"2024-10-01T16:14:53","modified_gmt":"2024-10-01T13:14:53","slug":"vcsm","status":"publish","type":"page","link":"https:\/\/itsm.com\/pb\/vcsm\/","title":{"rendered":"VendorCSM"},"content":{"rendered":"[block]<\/p>\n

A solu\u00e7\u00e3o VCSM ser\u00e1 \u00fatil em situa\u00e7\u00f5es<\/h2>\n

[features]\n[card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”3″]Est\u00e1 tendo dificuldades para rastrear a licen\u00e7a ou o uso de recursos de computa\u00e7\u00e3o em seus produtos[\/card]\n[card type=”” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”3″]Criando seus pr\u00f3prios produtos B2B na nuvem e no local em uma fun\u00e7\u00e3o de fornecedor[\/card]\n[card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_people.svg” col=”3″]Falta de ordem ao lidar com seus clientes e parceiros[\/card]\n [\/features]\n [\/block]\n

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O Autosupport SimpleOne faz parte da solu\u00e7\u00e3o mais ampla da classe Vendor Customer Service Management (VCSM) para a manuten\u00e7\u00e3o e o gerenciamento integrado de clientes, parceiros e contratos.<\/div>\n
A funcionalidade do m\u00f3dulo de suporte autom\u00e1tico abrange as tarefas operacionais do fornecedor em termos de registros autom\u00e1ticos de novas instala\u00e7\u00f5es, agrega\u00e7\u00e3o de informa\u00e7\u00f5es sobre o uso e a utiliza\u00e7\u00e3o da infraestrutura, bem como falhas que ocorrem; ele faz parte do produto VCSM, cuja funcionalidade ser\u00e1 expandida e finalizada.<\/div>\n<\/div>\n

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Funcionalidade<\/h2>\n
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    \n
  • Registre automaticamente novas instala\u00e7\u00f5es do seu produto<\/li>\n
  • Registre informa\u00e7\u00f5es sobre o uso e a utiliza\u00e7\u00e3o de recursos<\/li>\n
  • Mecanismo de resposta a altera\u00e7\u00f5es de infraestrutura e sincroniza\u00e7\u00e3o de CMDB<\/li>\n
  • Cria\u00e7\u00e3o autom\u00e1tica de eventos, incidentes de infraestrutura e outras entidades de ITSM<\/li>\n
  • Exibi\u00e7\u00e3o autom\u00e1tica de itens de infraestrutura no aplicativo como unidades de configura\u00e7\u00e3o de acordo com o estado real<\/li>\n
  • Agregar falhas e exibir o status agregado com capacidade de detalhamento em n\u00edveis (local, site, consumidor) e elementos de infraestrutura no aplicativo<\/li>\n
  • Resposta em tempo real a eventos cr\u00edticos (incidentes, escalonamento, alertas, RMA)<\/li>\n
  • Gerenciamento autom\u00e1tico da substitui\u00e7\u00e3o de pe\u00e7as de hardware do fornecedor (RMA)<\/li>\n
  • Entidade Contratos de suporte e seu mapeamento para inst\u00e2ncias de clientes<\/li>\n
  • Filtragem do escopo de exporta\u00e7\u00e3o no suporte autom\u00e1tico (limpeza de algumas informa\u00e7\u00f5es confidenciais)<\/li>\n
  • Base de conhecimento para garantir a “boa reputa\u00e7\u00e3o” dos consumidores de seus produtos – parceiros e clientes<\/li>\n
  • A capacidade de iniciar uma solicita\u00e7\u00e3o Push para um processo automatizado de suporte ao cliente<\/li>\n<\/ul>\n

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    [block]\n

    Solu\u00e7\u00e3o que \u00e9 conveniente para todos<\/h2>\n

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    \n [\/block]\n

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    Obtenha informa\u00e7\u00f5es em tempo real sobre sa\u00fade e infraestrutura<\/h2>\n

    [features]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Dados de desempenho da infraestrutura virtual[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Provisionamento excessivo e comprometimento excessivo de recursos[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Dados retrospectivos de desempenho e utiliza\u00e7\u00e3o[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Utiliza\u00e7\u00e3o de recursos[\/card]\n [\/features]\n [\/block]\n

    [block]\n

    Benef\u00edcios do uso do Gerenciamento do Atendimento ao Cliente do Fornecedor<\/h2>\n

    [features]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Resposta r\u00e1pida a mudan\u00e7as no sistema[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Uso racional de seus recursos de computa\u00e7\u00e3o e tempo[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Obten\u00e7\u00e3o de consci\u00eancia situacional fora do circuito de opera\u00e7\u00e3o dos sistemas[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Receber dados agregados (resumo executivo)[\/card]\n [\/features]\n [\/block]\n

    [block]\n

    Reflex\u00e3o sobre o VCSM SimpleOne<\/h2>\n

    [card_reviews img= “\/wp-content\/uploads\/2023\/09\/evgenij-gavrilov-1.svg” name=”Evgenij Gavrilov” subtitle=”Gerente de projetos vStack” link=””]”A solu\u00e7\u00e3o VCSM trouxe um enorme valor para o produto vStack, j\u00e1 que a \u00e1rea de valor comercial se expandiu significativamente para o segmento corporativo, onde os usu\u00e1rios est\u00e3o acostumados com a disponibilidade de ferramentas de monitoramento operacional, controle e suporte dos fornecedores. O vStack ganhou outra vantagem excepcional de produto de n\u00edvel empresarial que n\u00e3o est\u00e1 dispon\u00edvel nos concorrentes.” [\/card_reviews]\n [\/block]\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    [block] A solu\u00e7\u00e3o VCSM ser\u00e1 \u00fatil em situa\u00e7\u00f5es [features] [card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”3″]Est\u00e1 tendo dificuldades para rastrear a licen\u00e7a ou o uso de recursos de computa\u00e7\u00e3o em seus produtos[\/card] [card type=”” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”3″]Criando seus pr\u00f3prios produtos B2B na nuvem e no local em uma fun\u00e7\u00e3o de fornecedor[\/card] [card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_people.svg” col=”3″]Falta de ordem ao lidar […]<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"product-page.php","meta":[],"yoast_head":"Vendor Customer Service Management SimpleOne: solu\u00e7\u00e3o VCSM para gest\u00e3o de atendimento ao cliente<\/title>\n<meta name=\"description\" content=\"O Customer Service Management (CSM) \u00e9 uma solu\u00e7\u00e3o eficaz para manuten\u00e7\u00e3o e gerenciamento abrangente de clientes, parceiros e contratos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vendor Customer Service Management SimpleOne: solu\u00e7\u00e3o VCSM para gest\u00e3o de atendimento ao cliente\" \/>\n<meta property=\"og:description\" content=\"O Customer Service Management (CSM) \u00e9 uma solu\u00e7\u00e3o eficaz para manuten\u00e7\u00e3o e gerenciamento abrangente de clientes, parceiros e contratos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/vcsm\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - 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