{"id":184,"date":"2019-09-23T17:48:57","date_gmt":"2019-09-23T14:48:57","guid":{"rendered":"https:\/\/simpleone.ru\/?page_id=184"},"modified":"2024-11-05T10:04:59","modified_gmt":"2024-11-05T07:04:59","slug":"itsm","status":"publish","type":"page","link":"https:\/\/itsm.com\/tr\/","title":{"rendered":"ITSM SI\u0307STEMI\u0307 (BT HI\u0307ZMET Y\u00d6NETI\u0307MI\u0307)"},"content":{"rendered":"[block type=”pink”]<\/p>\n
\u0130\u015flemleri otomatikle\u015ftirerek ve BT Departman\u0131, Hizmet Masas\u0131 ve \u015firketin di\u011fer i\u015f s\u00fcre\u00e7lerinin verimlili\u011fini art\u0131rarak BT hizmet sunumunun kalitesini iyile\u015ftirin<\/div>\n

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\u00c7\u00f6z\u00fcm\u00fcm\u00fcz halihaz\u0131rda kullan\u0131l\u0131yor<\/h2>\n[customers] [\/customers]\n[\/block]\n[block]<\/p>\n

SimpleOne ITSM \u00e7\u00f6z\u00fcm\u00fcn\u00fcn \u00f6zellikleri<\/h2>\n[slider count=”2″]<\/p>\n[slider_item][card_slider icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_problem.svg” title=”Sorun Y\u00f6netimi” content=”Ger\u00e7ek veya olas\u0131 nedenleri belirleyerek ve ge\u00e7ici \u00e7\u00f6z\u00fcmleri ve bilinen hatalar\u0131 y\u00f6neterek olaylar\u0131n olas\u0131l\u0131\u011f\u0131n\u0131 ve etkisini azalt\u0131n” icon_two=”\/wp-content\/uploads\/2022\/03\/frame-95.svg” title_two=”Sonu\u00e7” content_two=”Meydana gelen olaylar\u0131n say\u0131s\u0131n\u0131 azalt\u0131n ve kurulu\u015fun i\u015f s\u00fcre\u00e7leri \u00fczerindeki etkilerini en aza indirin”][\/card_slider][\/slider_item]\n[slider_item][card_slider icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_incident.svg” title=”Olay Y\u00f6netimi” content=”Olaylar\u0131n erken tespiti, h\u0131zl\u0131 ve etkili \u00e7\u00f6z\u00fcm\u00fc. 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ITSM sistemi SimpleOne platformu \u00fczerine kurulmu\u015ftur<\/h2>\n<\/div>\n
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\u0130\u015f Uygulamalar\u0131<\/b>
\nPlatform ara\u00e7lar\u0131 kullan\u0131larak olu\u015fturulan ve platform taraf\u0131ndan sa\u011flanan bir ortamda y\u00fcr\u00fct\u00fclen uygulamalar. Uygulamalar platform ara\u00e7lar\u0131 ile \u00f6zelle\u015ftirilebilir ve \u00f6l\u00e7eklendirilebilir.<\/p>\n

ESM – platform (Kurumsal Hizmet Y\u00f6netimi)<\/b>
\nESM yakla\u015f\u0131m\u0131n\u0131 \u00f6l\u00e7eklendirmek i\u00e7in bir dizi hizmet arac\u0131 ve uygulamas\u0131<\/p>\n

LCAP (D\u00fc\u015f\u00fck Kod Uygulama Platformu)<\/b>
\nMinimum kod kullan\u0131m\u0131 ile uygulama geli\u015ftirmeye y\u00f6nelik bir platform<\/p>\n<\/div>\n<\/div>\n

<\/div>\n<\/div>\n
\"SimpleOne<\/a><\/div>\n

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SimpleOne ITSM uygulamas\u0131n\u0131n faydalar\u0131<\/h2>\n[features]
\n[card type=”montserrat” title=”\u00d6nceden Yap\u0131land\u0131r\u0131lm\u0131\u015f S\u00fcre\u00e7ler” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_settings.svg” col=”3″]SimpleOne ITSM sistemini h\u0131zl\u0131 bir \u015fekilde uygulaman\u0131za ve kullanmaya ba\u015flaman\u0131za, BT hizmet y\u00f6netimine \u00e7e\u015fitli yakla\u015f\u0131mlar i\u00e7in ayarlar\u0131 \u00f6zelle\u015ftirmenize olanak tan\u0131r.[\/card]\n[card type=”montserrat” title=”Ek ara\u00e7lar” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_gear.svg” col=”3″]BT s\u00fcre\u00e7lerini y\u00f6netirken kullan\u0131c\u0131 deneyimini iyile\u015ftirin (kontrol listeleri; i\u015fg\u00fcc\u00fc muhasebesi; h\u0131zl\u0131 yan\u0131tlar; \u00e7ok kanall\u0131 destek; ML algoritmalar\u0131, sohbet robotlar\u0131, geri bildirim toplama ve hizmet sunumunun kalitesini de\u011ferlendirme yetene\u011fi).[\/card]\n[card type=”montserrat” title=”S\u00fcre\u00e7 Adaptasyonu” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_platform.svg” col=”3″]ITSM \u00e7\u00f6z\u00fcm\u00fcn\u00fcn geli\u015ftirildi\u011fi SimpleOne platformunun<\/a> temel ve benzersiz \u00f6zelliklerini kullanarak programlamaya \u00e7ok fazla kaynak harcamadan.[\/card]\n[\/features]\n[\/block]\n[block type=”gray”]<\/p>\n

Ek \u00f6zellikler<\/h2>\n[features]
\n[card type=”montserrat” title=”Hizmet Portal\u0131” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_portal.svg” col=”6″]Kolayca \u00f6zelle\u015ftirilebilen ve markala\u015ft\u0131r\u0131labilen bir ara\u00e7 k\u00fct\u00fcphanesine (hizmet katalo\u011fu, bilgi taban\u0131, kullan\u0131c\u0131 hesab\u0131 vb.) sahip kullan\u0131ma haz\u0131r bir portal.[\/card]\n[card type=”montserrat” title=”G\u00f6sterge tablolar\u0131 ve raporlar” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_dashboard.svg” col=”6″]G\u00f6sterge tablolar\u0131ndaki bilgilerin net sunumu ve etkile\u015fimli analizler, durumu izlemenize ve h\u0131zl\u0131 y\u00f6netim kararlar\u0131 alman\u0131za olanak tan\u0131r.[\/card]\n[card type=”montserrat” title=”Mobil cihazlardan eri\u015fim” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_mobile.svg” col=”6″]ITSM sisteminin aray\u00fcz\u00fc, uygulamay\u0131 bir bilgisayardan, diz\u00fcst\u00fc bilgisayardan ve mobil cihazlardan kullanman\u0131za olanak tan\u0131yan farkl\u0131 cihazlar i\u00e7in uyarlanm\u0131\u015ft\u0131r. Mobil cihazlardan eri\u015fim i\u00e7in \u00f6zel bir mobil uygulama da geli\u015ftirilmi\u015ftir[\/card]\n[card type=”montserrat” title=”Mesajla\u015fma programlar\u0131 ile entegrasyon” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_messendger.svg” col=”6″]Pop\u00fcler mesajla\u015fma programlar\u0131 ile entegrasyon sayesinde Telegram, Slack vb. \u00fczerinden talep g\u00f6ndermek ve ba\u015fvurular\u0131 i\u015fleme almak m\u00fcmk\u00fcnd\u00fcr[\/card]\n[\/features]\n[\/block]\n[block type=””]<\/p>\n
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Di\u011fer IS ile Entegrasyon<\/h2>\n
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  • SimpleOne ITSM her t\u00fcrl\u00fc yaz\u0131l\u0131mla entegre olur: i\u015fbirli\u011fine dayal\u0131 sistemler, ERP sistemleri, sanalla\u015ft\u0131rma ortamlar\u0131, kimlik do\u011frulama yaz\u0131l\u0131mlar\u0131 vb. ve sohbet robotlar\u0131.<\/li>\n
  • Entegrasyon i\u00e7in REST API teknolojisi kullan\u0131l\u0131r, bu da hem gelen hem de giden ba\u011flant\u0131lar\u0131n kolayca \u00f6zelle\u015ftirilmesine olanak tan\u0131r.<\/li>\n<\/ul>\n<\/div>\n
    [sys_images][\/sys_images]<\/div>\n<\/div>\n

    [\/block]\n[block type=”divided-rev”]
    \n[promo_block background=”dark” img=”\/wp-content\/uploads\/2022\/03\/4-1.png” title=”ITSM’yi bir ESM sistemine d\u00f6n\u00fc\u015ft\u00fcrmek”]Birle\u015fik bir kurumsal ESM sistemi olu\u015fturarak ve ITIL standartlar\u0131n\u0131n en son s\u00fcr\u00fcm\u00fcn\u00fc kullanarak en iyi BT hizmet sunum metodolojilerini t\u00fcm hizmet departmanlar\u0131na (\u0130K, ACH, finans, hukuk vb.) geni\u015fletin. [\/promo_block] [\/promo_block]\n[\/block]\n[block type=””]<\/p>\n

    SimpleOne’\u0131n Ba\u015far\u0131lar\u0131<\/h2>\n
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    Softline GC, BCS Investment World ve ALROSA’da SimpleOne uygulama projeleri ile “2024 Y\u0131l\u0131n\u0131n ITSM Projesi” yar\u0131\u015fmas\u0131nda \u00fc\u00e7 kategoride birincilik kazand\u0131<\/div>\n<\/div>\n<\/div>\n
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    Monetka perakende zinciri i\u00e7in SimpleOne uygulama projesi, GlobalCIO 2023 Y\u0131l\u0131n Projesi yar\u0131\u015fmas\u0131n\u0131n “En \u0130yi BT Y\u00f6netimi Projesi” kategorisini kazand\u0131<\/div>\n<\/div>\n<\/div>\n
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    <\/div>\n
    MTS-Bank’ta SimpleOne ESM sisteminin uygulanmas\u0131 projesi, “2023 y\u0131l\u0131n\u0131n ITSM projesi” yar\u0131\u015fmas\u0131n\u0131n “ITIL ilkeleri” kategorisinde \u00f6d\u00fcl kazand\u0131<\/div>\n<\/div>\n<\/div>\n<\/div>\n

    [\/block]\n[block type=”gray”]<\/p>\n

    Feedback on SimpleOne ITSM<\/h2>\n[slider count=”1″][slider_item] [card_reviews img= “\/wp-content\/uploads\/2022\/03\/vitgrit.png” name=”Vitaly Gritsai” subtitle=”ITGLOBAL.COM \u0130cra Direkt\u00f6r\u00fc” link=”#”]”ITSM sistemimizi SimpleOne’a ta\u015f\u0131d\u0131k. Lisans \u00fccretleriyle ili\u015fkili maliyetler \u00f6nemli \u00f6l\u00e7\u00fcde azald\u0131 ve yeni geli\u015ftirmelerin uygulanma h\u0131z\u0131 artt\u0131. Gelecekte, sistem \u015firketin t\u00fcm hizmet i\u015f s\u00fcre\u00e7lerini kapsamal\u0131d\u0131r.” [\/card_reviews] [\/slider_item][slider_item] [card_reviews img= “\/wp-content\/uploads\/2022\/03\/photo_2022-03-11_18-32-27.jpg” name=”Sergey Kuznetsov” subtitle=”Kurumsal M\u00fc\u015fteriler Direkt\u00f6r\u00fc Cloud.ru (Systematica, GKS’nin bir par\u00e7as\u0131)” link=”#”]”Yaln\u0131zca hizmet verimlili\u011fi gereksinimlerimize uyarlanmakla kalmayan, ayn\u0131 zamanda yeni hizmetlerin ba\u015flat\u0131lmas\u0131 ve daha fazla \u00f6l\u00e7eklendirme i\u00e7in g\u00fcvenilir bir temel g\u00f6revi g\u00f6ren modern, esnek ve \u00f6l\u00e7eklenebilir bir \u00e7\u00f6z\u00fcm ald\u0131k.” [\/card_reviews] [\/slider_item][\/slider]\n[\/block]\n","protected":false},"excerpt":{"rendered":"

    BT Hizmet Y\u00f6netimi – ITIL en iyi uygulamalar\u0131na uygun BT s\u00fcre\u00e7 otomasyon sistemi<\/p>\n","protected":false},"author":5,"featured_media":13141,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"product-page.php","meta":[],"yoast_head":"<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - Business Process Automation Platform\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"[:en]ITSM system from SimpleOne - IT service management and automation system[:pb]Sistema ITSM da SimpleOne-sistema de gerenciamento e automa\u00e7\u00e3o de servi\u00e7os de TI\" \/>\n<meta name=\"twitter:description\" content=\"[:en]ITSM solution SimpleOne for management and automation of IT services in accordance with ITIL practices of the latest version[:pb]Solu\u00e7\u00e3o ITSM da empresa russa SimpleOne para gerenciamento e automa\u00e7\u00e3o de servi\u00e7os de TI de acordo com as pr\u00e1ticas ITIL da \u00faltima vers\u00e3o\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/itsm.com\/wp-content\/uploads\/2023\/12\/3.webp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/itsm.com\/#organization\",\"name\":\"SimpleOne\",\"url\":\"https:\/\/itsm.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/itsm.com\/#logo\",\"inLanguage\":\"tr\",\"url\":\"\/wp-content\/uploads\/2023\/11\/main_logo-1.png\",\"contentUrl\":\"\/wp-content\/uploads\/2023\/11\/main_logo-1.png\",\"width\":166,\"height\":23,\"caption\":\"SimpleOne\"},\"image\":{\"@id\":\"https:\/\/itsm.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itsm.com\/#website\",\"url\":\"https:\/\/itsm.com\/\",\"name\":\"SimpleOne - 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