{"id":4654,"date":"2022-05-16T18:22:06","date_gmt":"2022-05-16T15:22:06","guid":{"rendered":"https:\/\/simpleone.ru\/?page_id=4654"},"modified":"2024-10-01T16:18:01","modified_gmt":"2024-10-01T13:18:01","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/itsm.com\/tr\/solutions\/service-desk\/","title":{"rendered":"Service Desk otomasyonu"},"content":{"rendered":"[block type=”pink”]<\/p>\n
BT hizmetleriyle ilgili sorunlar i\u00e7in tek bir temas noktas\u0131 olu\u015fturun ve m\u00fc\u015fteri deste\u011fi sunumunun kalitesini art\u0131r\u0131n<\/div>\n

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Servis Masas\u0131 yetenekleri<\/h2>\n[slider count=”2″][slider_item][card_slider icon = “\/wp-content\/uploads\/2022\/03\/icon_32x32_request.svg” title=”Taleplerin al\u0131nmas\u0131n\u0131 otomatikle\u015ftirme” content=”\u00c7ok kanall\u0131 ileti\u015fim ortam\u0131 (self-servis portal\u0131, telefon, e-posta, mesajla\u015fma programlar\u0131) arac\u0131l\u0131\u011f\u0131yla Hizmet Masas\u0131na ba\u015fvurma”][\/card_slider][\/slider_item]\n[slider_item][card_slider icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_problem.svg” title=”\u00c7a\u011fr\u0131 i\u015flemenin otomatikle\u015ftirilmesi” content=”\u00c7a\u011fr\u0131lar\u0131n s\u0131n\u0131fland\u0131r\u0131lmas\u0131, \u00f6nceliklendirilmesi ve eskalasyonu. Kullan\u0131c\u0131 mesajlar\u0131na g\u00f6re talep olu\u015fturma imkan\u0131. Taleplerin 2. destek hatt\u0131na ve di\u011fer uzman departmanlara aktar\u0131lmas\u0131”][\/card_slider][\/slider_item]\n[slider_item][card_slider icon = “\/wp-content\/uploads\/2022\/03\/icon_32x32_bell.svg” title=”Toplu Bildirim Otomasyonu” content=”Bir\u00e7ok kullan\u0131c\u0131y\u0131 etkileyen olaylar, rutin ve acil bak\u0131m, sa\u011flanan hizmetlerin i\u015flevselli\u011findeki de\u011fi\u015fiklikler, yeni BT hizmetlerinin ba\u015flat\u0131lmas\u0131 hakk\u0131nda BT hizmeti t\u00fcketicilerini h\u0131zl\u0131 bir \u015fekilde bilgilendirin”][\/card_slider][\/slider_item]\n[slider_item][card_slider icon = “\/wp-content\/uploads\/2022\/03\/icon_32x32_portal.svg” title=”Hizmet Kullan\u0131labilirli\u011fi \u0130zleme” content=”Altyap\u0131 olaylar\u0131n\u0131n erken tespiti amac\u0131yla BT hizmetlerinin mevcut durumunun operasyonel olarak izlenmesi”][\/card_slider][\/slider_item][\/slider]\n [\/block]\n

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Hizmet Masas\u0131 uygulamas\u0131n\u0131n etkisi<\/h2>\n

[features]\n[card type=”montserrat” title=”” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_problem.svg” col=”3″]Manuel i\u015flemleri otomatikle\u015ftirerek teknik destek uzmanlar\u0131n\u0131n verimlili\u011fini ve memnuniyetini art\u0131rd\u0131;[\/card]\n[card type=”montserrat” title=”” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_dashboard.svg” col=”3″]Merkezi kay\u0131t, kontrol ve hedef standartlara uyum sayesinde \u00e7a\u011fr\u0131 i\u015fleme kalitesinin ve h\u0131z\u0131n\u0131n art\u0131r\u0131lmas\u0131;[\/card]\n[card type=”montserrat” title=”” icon=”\/wp-content\/uploads\/2020\/01\/union-29.svg” col=”3″]\u0130leti\u015fim kurmak i\u00e7in sistematik bir yakla\u015f\u0131m sa\u011flayarak BT hizmetlerinde m\u00fc\u015fteri memnuniyetini art\u0131rd\u0131.[\/card]\n [\/features]\n [\/block]\n

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\u00c7\u00f6z\u00fcm\u00fcn faydalar\u0131<\/h2>\n

[features]\n[card type=”montserrat” title=”D\u00fczenli olmayan aray\u00fcz” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_portal.svg” col=”6″]Sistem aray\u00fcz\u00fc, m\u00fc\u015fterinin sorununu \u00e7\u00f6zmekle do\u011frudan ilgili olmayan se\u00e7eneklerle dolu de\u011fildir.[\/card]\n[card type=”montserrat” title=”Rapid Deployment” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_dashboard.svg” col=”6″]SimpleOne’\u0131n en iyi uygulamalar\u0131yla \u00f6nceden yap\u0131land\u0131r\u0131lm\u0131\u015f s\u00fcre\u00e7ler, \u00e7\u00f6z\u00fcm da\u011f\u0131t\u0131m\u0131n\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde h\u0131zland\u0131r\u0131r.[\/card]\n[card type=”montserrat” title=”Farkl\u0131 cihazlardan kullan\u0131m” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_mobile.svg” col=”6″]Uyarlanabilir aray\u00fcz sayesinde sistem sadece ki\u015fisel bilgisayar ve diz\u00fcst\u00fc bilgisayarlardan de\u011fil, mobil cihazlardan da kullan\u0131labiliyor.[\/card]\n[card type=”montserrat” title=”Mesajla\u015fma programlar\u0131 ile entegrasyon” icon=”\/wp-content\/uploads\/2022\/03\/icon_32x32_messendger.svg” col=”6″]Pop\u00fcler mesajla\u015fma programlar\u0131 ile entegrasyon sayesinde Telegram, Slack vb. \u00fczerinden talep g\u00f6nderebilir ve ba\u015fvurular\u0131 i\u015fleme alabilirsiniz[\/card]\n [\/features]\n [\/block]\n

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Di\u011fer uygulamalarla entegrasyon<\/h2>\n

SimpleOne’\u0131n Hizmet Masas\u0131 herhangi bir yaz\u0131l\u0131mla entegre edilebilir: i\u015fbirli\u011fi sistemleri, ERP sistemleri, sanalla\u015ft\u0131rma ortamlar\u0131 vb. ve pop\u00fcler mesajla\u015fma programlar\u0131.<\/p>\n<\/div>\n

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\n [promo_block background=”dark” img=”\/wp-content\/uploads\/2022\/03\/4-1.png” title=”Hizmet Masas\u0131 sadece BT i\u00e7in de\u011fildir”]Hizmet Masas\u0131n\u0131 sadece BT departman\u0131yla ilgili talepleri almak i\u00e7in de\u011fil, ayn\u0131 zamanda di\u011fer \u015firket departmanlar\u0131yla (personel talepleri, hukuk, sat\u0131n alma prosed\u00fcrleri vb.), b\u00f6ylece merkezi bir Hizmet Masas\u0131 ile birle\u015fik bir kurumsal ESM sistemi olu\u015fturmak [\/promo_block] .
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SimpleOne platformundaki Hizmet Masas\u0131, BT hizmet kullan\u0131c\u0131lar\u0131n\u0131n taleplerinin muhasebele\u015ftirilmesi ve i\u015flenmesinin otomasyonu i\u00e7in bir sistemdir.<\/p>\n","protected":false},"author":41,"featured_media":9076,"parent":4687,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"product-page.php","meta":[],"yoast_head":"SimpleOne platformunda Servis Masas\u0131: muhasebe otomasyonu ve taleplerin i\u015flenmesi i\u00e7in bir sistem<\/title>\n<meta name=\"description\" content=\"SimpleOne platformundaki Servis Masas\u0131, BT hizmet kullan\u0131c\u0131lar\u0131n\u0131n taleplerinin muhasebele\u015ftirilmesi ve i\u015flenmesinin otomasyonunu sa\u011flayan bir sistemdir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SimpleOne platformunda Servis Masas\u0131: muhasebe otomasyonu ve taleplerin i\u015flenmesi i\u00e7in bir sistem\" \/>\n<meta property=\"og:description\" content=\"SimpleOne platformundaki Servis Masas\u0131, BT hizmet kullan\u0131c\u0131lar\u0131n\u0131n taleplerinin muhasebele\u015ftirilmesi ve i\u015flenmesinin otomasyonunu sa\u011flayan bir sistemdir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/solutions\/service-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - 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