{"id":6830,"date":"2023-09-14T15:09:29","date_gmt":"2023-09-14T12:09:29","guid":{"rendered":"https:\/\/simpleone.ru\/?page_id=6830"},"modified":"2024-10-01T16:14:53","modified_gmt":"2024-10-01T13:14:53","slug":"vcsm","status":"publish","type":"page","link":"https:\/\/itsm.com\/tr\/vcsm\/","title":{"rendered":"Sat\u0131c\u0131CSM"},"content":{"rendered":"[block]<\/p>\n

VCSM \u00e7\u00f6z\u00fcm\u00fc a\u015fa\u011f\u0131daki durumlarda faydal\u0131 olacakt\u0131r<\/h2>\n

[features]\n[card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”3″]\u00dcr\u00fcnleriniz genelinde lisans veya i\u015flem kayna\u011f\u0131 kullan\u0131m\u0131n\u0131 izlemekte zorluk ya\u015f\u0131yorsunuz[\/card]\n[card type=”” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”3″]Sat\u0131c\u0131 rol\u00fcnde kendi bulut ve \u015firket i\u00e7i B2B \u00fcr\u00fcnlerinizi olu\u015fturma[\/card]\n[card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_people.svg” col=”3″]M\u00fc\u015fterileri ve ortaklar\u0131yla ili\u015fkilerinde d\u00fczen eksikli\u011fi[\/card]\n [\/features]\n [\/block]\n

[block type=”pink”]<\/p>\n

\n
Autosupport SimpleOne, m\u00fc\u015fterilerin, ortaklar\u0131n ve s\u00f6zle\u015fmelerin bak\u0131m\u0131 ve entegre y\u00f6netimi i\u00e7in daha b\u00fcy\u00fck Sat\u0131c\u0131 M\u00fc\u015fteri Hizmetleri Y\u00f6netimi (VCSM) s\u0131n\u0131f\u0131 \u00e7\u00f6z\u00fcm\u00fcn\u00fcn bir par\u00e7as\u0131d\u0131r<\/div>\n

.<\/p>\n

Otomatik destek mod\u00fcl\u00fcn\u00fcn i\u015flevselli\u011fi, yeni kurulumlar\u0131n otomatik kay\u0131tlar\u0131, altyap\u0131n\u0131n kullan\u0131m\u0131 ve kullan\u0131m\u0131 ile ilgili bilgilerin toplanmas\u0131 ve meydana gelen ar\u0131zalar a\u00e7\u0131s\u0131ndan sat\u0131c\u0131n\u0131n operasyonel g\u00f6revlerini kapsar, i\u015flevselli\u011fi geni\u015fletilecek ve sonland\u0131r\u0131lacak olan VCSM \u00fcr\u00fcn\u00fcn\u00fcn bir par\u00e7as\u0131d\u0131r.<\/div>\n<\/div>\n

[\/block]\n

[block type=”gray”]<\/p>\n

\u0130\u015flevsellik<\/h2>\n
\n
    \n
  • \u00dcr\u00fcn\u00fcn\u00fcz\u00fcn yeni kurulumlar\u0131n\u0131 otomatik olarak kaydedin<\/li>\n
  • Kaynak kullan\u0131m\u0131 ve kullan\u0131m\u0131na ili\u015fkin bilgileri toplay\u0131n<\/li>\n
  • Altyap\u0131 de\u011fi\u015fikli\u011fi yan\u0131t mekanizmas\u0131 ve CMDB senkronizasyonu<\/li>\n
  • Olaylar\u0131n, altyap\u0131 olaylar\u0131n\u0131n ve di\u011fer ITSM varl\u0131klar\u0131n\u0131n otomatik olarak olu\u015fturulmas\u0131<\/li>\n
  • Uygulamadaki altyap\u0131 \u00f6\u011felerini ger\u00e7ek duruma g\u00f6re yap\u0131land\u0131rma birimleri olarak otomatik olarak g\u00f6r\u00fcnt\u00fcleyin<\/li>\n
  • Ar\u0131zalar\u0131 toplay\u0131n ve uygulamadaki katmanlar (Konum, Site, T\u00fcketici) ve altyap\u0131 \u00f6\u011feleri aras\u0131nda detaya inme \u00f6zelli\u011fi ile toplu durumu g\u00f6r\u00fcnt\u00fcleyin<\/li>\n
  • Kritik olaylara ger\u00e7ek zamanl\u0131 yan\u0131t (olaylar, eskalasyon, uyar\u0131lar, RMA)<\/li>\n
  • Sat\u0131c\u0131 donan\u0131m par\u00e7as\u0131 de\u011fi\u015fiminin otomatik y\u00f6netimi (RMA)<\/li>\n
  • Destek S\u00f6zle\u015fmeleri varl\u0131\u011f\u0131 ve bunlar\u0131n m\u00fc\u015fteri \u00f6rnekleriyle e\u015fle\u015ftirilmesi<\/li>\n
  • Otomatik destekte d\u0131\u015fa aktarma kapsam\u0131n\u0131n filtrelenmesi (baz\u0131 hassas bilgilerin temizlenmesi)<\/li>\n
  • \u00dcr\u00fcnlerinizin t\u00fcketicileri – ortaklar ve m\u00fc\u015fteriler – i\u00e7in “iyi durum” sa\u011flamak i\u00e7in bilgi taban\u0131<\/li>\n
  • Otomatik bir m\u00fc\u015fteri destek s\u00fcreci i\u00e7in Push talebi ba\u015flatma yetene\u011fi<\/li>\n<\/ul>\n

    [\/block]\n

    [block]\n

    Herkes i\u00e7in uygun \u00e7\u00f6z\u00fcm<\/h2>\n

    \"\"
    \n [\/block]\n

    [block type=”gray”]<\/p>\n

    Ger\u00e7ek zamanl\u0131 sa\u011fl\u0131k ve altyap\u0131 bilgileri edinin<\/h2>\n

    [features]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Sanal altyap\u0131 performans verileri[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]A\u015f\u0131r\u0131 Sa\u011flama ve A\u015f\u0131r\u0131 Kaynak Taahh\u00fcd\u00fc[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Ge\u00e7mi\u015fe d\u00f6n\u00fck performans ve kullan\u0131m verileri[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Kaynak Kullan\u0131m\u0131[\/card]\n [\/features]\n [\/block]\n

    [block]\n

    Sat\u0131c\u0131 M\u00fc\u015fteri Hizmetleri Y\u00f6netimini Kullanman\u0131n Faydalar\u0131<\/h2>\n

    [features]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Sistem de\u011fi\u015fikliklerine h\u0131zl\u0131 yan\u0131t[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Bilgi i\u015flem kaynaklar\u0131n\u0131z\u0131n ve zaman\u0131n\u0131z\u0131n ak\u0131lc\u0131 kullan\u0131m\u0131[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”6″]Sistemlerin i\u015fleyi\u015f d\u00f6ng\u00fcs\u00fcn\u00fcn d\u0131\u015f\u0131ndayken durumsal fark\u0131ndal\u0131k elde etmek[\/card]\n[card type=”montserrat” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”6″]Toplu veri al\u0131n (y\u00f6netici \u00f6zeti)[\/card]\n [\/features]\n [\/block]\n

    [block]\n

    VCSM SimpleOne hakk\u0131nda geri bildirim<\/h2>\n

    [card_reviews img= “\/wp-content\/uploads\/2023\/09\/evgenij-gavrilov-1.svg” name=”Evgenij Gavrilov” subtitle=”vStack Proje Y\u00f6neticisi” link=””]”VCSM \u00e7\u00f6z\u00fcm\u00fc, vStack \u00fcr\u00fcn\u00fcne muazzam bir de\u011fer katt\u0131, \u00e7\u00fcnk\u00fc i\u015f de\u011feri alan\u0131, kullan\u0131c\u0131lar\u0131n sat\u0131c\u0131lar\u0131n operasyonel izleme, kontrol ve destek ara\u00e7lar\u0131n\u0131n kullan\u0131labilirli\u011fine al\u0131\u015fk\u0131n oldu\u011fu kurumsal segmente do\u011fru \u00f6nemli \u00f6l\u00e7\u00fcde geni\u015fledi. vStack, rakiplerinde bulunmayan kurumsal d\u00fczeyde ola\u011fan\u00fcst\u00fc bir \u00fcr\u00fcn avantaj\u0131 daha elde etti.” [\/card_reviews]\n [\/block]\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    [block] VCSM \u00e7\u00f6z\u00fcm\u00fc a\u015fa\u011f\u0131daki durumlarda faydal\u0131 olacakt\u0131r [features] [card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_request.svg” col=”3″]\u00dcr\u00fcnleriniz genelinde lisans veya i\u015flem kayna\u011f\u0131 kullan\u0131m\u0131n\u0131 izlemekte zorluk ya\u015f\u0131yorsunuz[\/card] [card type=”” icon=”\/wp-content\/uploads\/2023\/05\/icon_32x32_code.svg” col=”3″]Sat\u0131c\u0131 rol\u00fcnde kendi bulut ve \u015firket i\u00e7i B2B \u00fcr\u00fcnlerinizi olu\u015fturma[\/card] [card type=”” icon=”\/wp-content\/uploads\/2022\/09\/icon_32x32_people.svg” col=”3″]M\u00fc\u015fterileri ve ortaklar\u0131yla ili\u015fkilerinde d\u00fczen eksikli\u011fi[\/card] [\/features] [\/block] [block type=”pink”] Autosupport SimpleOne, m\u00fc\u015fterilerin, ortaklar\u0131n ve s\u00f6zle\u015fmelerin bak\u0131m\u0131 ve […]<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"product-page.php","meta":[],"yoast_head":"Sat\u0131c\u0131 M\u00fc\u015fteri Hizmetleri Y\u00f6netimi SimpleOne: M\u00fc\u015fteri hizmetleri y\u00f6netimi i\u00e7in VCSM \u00e7\u00f6z\u00fcm\u00fc<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri Hizmetleri Y\u00f6netimi (CSM), m\u00fc\u015fterilerin, i\u015f ortaklar\u0131n\u0131n ve s\u00f6zle\u015fmelerin bak\u0131m\u0131 ve kapsaml\u0131 y\u00f6netimi i\u00e7in etkili bir \u00e7\u00f6z\u00fcmd\u00fcr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sat\u0131c\u0131 M\u00fc\u015fteri Hizmetleri Y\u00f6netimi SimpleOne: M\u00fc\u015fteri hizmetleri y\u00f6netimi i\u00e7in VCSM \u00e7\u00f6z\u00fcm\u00fc\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri Hizmetleri Y\u00f6netimi (CSM), m\u00fc\u015fterilerin, i\u015f ortaklar\u0131n\u0131n ve s\u00f6zle\u015fmelerin bak\u0131m\u0131 ve kapsaml\u0131 y\u00f6netimi i\u00e7in etkili bir \u00e7\u00f6z\u00fcmd\u00fcr.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/vcsm\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - 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