{"id":11725,"date":"2024-08-12T12:54:42","date_gmt":"2024-08-12T09:54:42","guid":{"rendered":"https:\/\/simpleone.ru\/?p=11725"},"modified":"2024-09-20T15:41:08","modified_gmt":"2024-09-20T12:41:08","slug":"zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus","status":"publish","type":"post","link":"https:\/\/itsm.com\/tr\/blog\/zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus\/","title":{"rendered":"Fplus IT Holding&#8217;de Jira&#8217;n\u0131n SimpleOne ITSM ile de\u011fi\u015ftirilmesi"},"content":{"rendered":"<p><strong>M\u00fc\u015fteri:<\/strong> Fplus Bili\u015fim Holding (Marvel Da\u011f\u0131t\u0131m) <a href=\"https:\/\/xn--k1ahhj6c.xn--p1ai\/\">fplus.rf<\/a><br \/>\n<strong>\u00c7\u00f6z\u00fcm:<\/strong> <a href=\"\/itsm\">SimpleOne ITSM<\/a><br \/>\n<strong>Entegrat\u00f6r:<\/strong> COMPLETE Company LLC <a href=\"https:\/\/www.complete.ru\/\">complete.ru<\/a><\/p>\n<p>Rusya&#8217;n\u0131n en b\u00fcy\u00fck BT holdinglerinden biri olan Fplus, BT s\u00fcre\u00e7lerini otomatikle\u015ftirmek i\u00e7in Rus ITSM sistemi SimpleOne&#8217;\u0131 uygulama projesini ba\u015far\u0131yla tamamlad\u0131. \u015eirket sadece yabanc\u0131 Atlassian \u00e7\u00f6z\u00fcm\u00fcnden ba\u015far\u0131l\u0131 bir \u015fekilde ge\u00e7i\u015f yapmakla kalmad\u0131, ayn\u0131 zamanda \u015firketin daha fazla dijital d\u00f6n\u00fc\u015f\u00fcm\u00fc i\u00e7in modern bir ara\u00e7 elde etti.<\/p>\n<h2>M\u00fc\u015fteri hakk\u0131nda<\/h2>\n<p><a href=\"https:\/\/xn--k1ahhj6c.xn--p1ai\/\">IT-holding Fplus<\/a> (fplus.rf) &#8211; kurumsal ve kamu sekt\u00f6rleri i\u00e7in donan\u0131m ve yaz\u0131l\u0131m \u00e7\u00f6z\u00fcmleri geli\u015ftiricilerini ve \u00fcreticilerini, \u00fclkenin en b\u00fcy\u00fck BT ekipman\u0131 ve yaz\u0131l\u0131m distrib\u00fct\u00f6rlerinden birini, bir lojistik operat\u00f6r\u00fcn\u00fc, ev i\u00e7in ak\u0131ll\u0131 cihaz ve teknolojilerin \u00f6zel bir perakende ma\u011faza zincirini bir araya getiriyor.<\/p>\n<h2>\u00c7\u00f6z\u00fcm Hakk\u0131nda<\/h2>\n<p><a href=\"https:\/\/itsm.com\/tr\/itsm\/?utm_source=news_zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus\/\">SimpleOne ITSM<\/a>, ITIL uygulamalar\u0131na uygun olarak BT s\u00fcre\u00e7lerini otomatikle\u015ftirmeye y\u00f6nelik bir Rus sistemidir. \u00c7\u00f6z\u00fcm, i\u015flemleri otomatikle\u015ftirerek ve BT Departman\u0131n\u0131n, Hizmet Masas\u0131n\u0131n ve \u015firketin di\u011fer i\u015f s\u00fcre\u00e7lerinin verimlili\u011fini art\u0131rarak BT hizmetlerinin kalitesini iyile\u015ftirmenize olanak tan\u0131r.<\/p>\n<p>SimpleOne ITSM&#8217;in \u00f6nemli avantajlar\u0131, \u00f6nceden yap\u0131land\u0131r\u0131lm\u0131\u015f s\u00fcre\u00e7ler sayesinde h\u0131zl\u0131 ba\u015flatma, d\u00fc\u015f\u00fck kodlu \u00f6zelle\u015ftirme ve \u00f6l\u00e7eklendirme i\u00e7in geni\u015f olanaklar, \u00e7e\u015fitli sistemlerle entegrasyon vb.<\/p>\n<p>      [cta_banner link=&#8221;https:\/\/itsm.com\/tr\/itsm\/?utm_source=news_zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus\/&#8221; title=&#8221;etrafl\u0131ca&#8221;]<a href=\"https:\/\/itsm.com\/tr\/itsm\/?utm_source=news_zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus\/\">SimpleOne ITSM sistemi<\/a> [\/cta_banner]\n<h2>Proje Arka Plan\u0131<\/h2>\n<p>Daha \u00f6nce Fplus, BT hizmet y\u00f6netimi ve kullan\u0131c\u0131 deste\u011fi i\u00e7in bir dizi farkl\u0131 sistem kullan\u0131yordu. Temel platform, \u00e7a\u011fr\u0131lar\u0131n ve taleplerin \u00e7o\u011funu ele almak i\u00e7in kullan\u0131lan Atlassian&#8217;\u0131n Jira&#8217;s\u0131yd\u0131. Bitrix24 tabanl\u0131 bir kurumsal portal da destek hizmetiyle etkile\u015fim i\u00e7in tek bir pencere olarak kullan\u0131ld\u0131. Garanti ve garanti sonras\u0131 ekipman bak\u0131m\u0131 s\u00fcre\u00e7lerini otomatikle\u015ftirmek i\u00e7in 1C entegrasyonlu Jira da kullan\u0131ld\u0131.<\/p>\n<p>Mevcut ara\u00e7lar, BT hizmetlerinin y\u00f6netimini tam olarak otomatikle\u015ftirmeye ve i\u015f s\u00fcreklili\u011fini etkin bir \u015fekilde s\u00fcrd\u00fcrmeye izin vermiyordu. Temel zorluklar \u015funlard\u0131:<\/p>\n<ul style=\" border-radius: 40px; padding: 20px 30px 1px 30px; margin-bottom: 35px; margin-top: 5px; background: #EFF2F7;\">\n<li>T\u00fcm BT hizmet ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc y\u00f6netmek i\u00e7in tek bir merkezi sistemin olmamas\u0131;<\/li>\n<li>S\u00f6zle\u015fme y\u00f6netimi ve bilgi taban\u0131 y\u00f6netimi gibi s\u00fcre\u00e7leri otomatikle\u015ftirmek i\u00e7in yetersiz Jira i\u015flevselli\u011fi;<\/li>\n<li>\u015eirket i\u00e7i sistemlerle entegrasyon eksikli\u011fi;<\/li>\n<li>\u0130\u015fin b\u00fcy\u00fcmesi ve artan talep say\u0131s\u0131 ile \u00f6l\u00e7eklendirmenin zorlu\u011fu<\/li>\n<\/ul>\n<p>Atlassian&#8217;\u0131n \u00fcr\u00fcnlerini Rusya pazar\u0131nda art\u0131k desteklemeyece\u011fini a\u00e7\u0131klamas\u0131, \u015firketi alternatif bir \u00e7\u00f6z\u00fcm aramaya itti. Jira&#8217;n\u0131n Fplus IT Holding&#8217;in i\u015f s\u00fcre\u00e7leri i\u00e7in kritik \u00f6nemi g\u00f6z \u00f6n\u00fcne al\u0131nd\u0131\u011f\u0131nda, y\u00f6netim yerli bir sisteme ge\u00e7meye karar verdi.<\/p>\n<p>\u015eirket sadece yabanc\u0131 \u00fcr\u00fcn\u00fc zaman\u0131nda de\u011fi\u015ftirmekle kalmay\u0131p, ayn\u0131 zamanda s\u00fcre\u00e7 verimlili\u011fini, i\u015fg\u00fcc\u00fc \u00fcretkenli\u011fini ve hizmet kalitesini art\u0131rmak i\u00e7in mevcut BT sistemini tamamen modernize etme g\u00f6reviyle kar\u015f\u0131 kar\u015f\u0131ya kald\u0131.<\/p>\n<blockquote style=\" display: flex; flex-wrap: wrap;\">\n<div style=\" flex-basis: 300px; flex-grow: 1;\">\n<p>&#8220;Holding \u015firketi dinamik bir \u015fekilde geli\u015fiyor, \u00e7al\u0131\u015fan say\u0131s\u0131 ve \u00e7al\u0131\u015fanlar taraf\u0131ndan ger\u00e7ekle\u015ftirilen g\u00f6revler art\u0131yor. Bu durumda, farkl\u0131 sistemlerin yard\u0131m\u0131yla taleplerin y\u00f6netimi verimsiz hale geldi. Ayr\u0131ca Atlassian&#8217;\u0131n Rusya pazar\u0131ndan ayr\u0131lmas\u0131, Jira&#8217;ya dayal\u0131 bir\u00e7ok \u00f6nemli i\u015f s\u00fcrecini tehlikeye att\u0131. SimpleOne&#8217;\u0131 se\u00e7tik \u00e7\u00fcnk\u00fc gelecekteki ihtiya\u00e7lar\u0131m\u0131z\u0131 kar\u015f\u0131lamak i\u00e7in esnek s\u00fcre\u00e7 \u00f6zelle\u015ftirmesi ve \u00f6l\u00e7eklenebilirlik sunuyor&#8221;,<\/p>\n<p><strong>&#8211; Oleg Smirnov, Fplus IT Holding BT Departman\u0131 Direkt\u00f6r\u00fc<\/strong><\/p>\n<\/div>\n<\/blockquote>\n<h2>\u00c7\u00f6z\u00fcm Se\u00e7imi<\/h2>\n<p>Fplus&#8217;ta yeni bir ITSM sistemi i\u00e7in se\u00e7im kriterleri dikkatle de\u011ferlendirildi:<\/p>\n<ol>\n<li><strong>Mevcut sistem seti kadar iyi i\u015flevsellik<\/strong><br \/>\nTemel gereksinimlerden biri, en az\u0131ndan daha \u00f6nce kullan\u0131lan \u00e7\u00f6z\u00fcm setinin yeteneklerine e\u015fit i\u015flevsellikti. \u015eirket, mevcut BT hizmet y\u00f6netimi yeteneklerinin kayb\u0131ndan \u00f6d\u00fcn veremezdi. Yeni sistemin sadece Jira&#8217;n\u0131n yerini almas\u0131 de\u011fil, ayn\u0131 zamanda mevcut yetenekleri de geli\u015ftirmesi gerekiyordu.<\/li>\n<li><strong>Rus yaz\u0131l\u0131m kay\u0131tlar\u0131ndan yerli geli\u015ftirme<\/strong><br \/>\nBu kriter, ithal ikamesi gerekliliklerine uyma ve tedarik\u00e7inin Rusya pazar\u0131ndan \u00e7\u0131kma riskini en aza indirme ihtiyac\u0131ndan kaynaklanm\u0131\u015ft\u0131r. Sistemin bir Rus \u015firketi taraf\u0131ndan geli\u015ftirilmesi ve desteklenmesinin yan\u0131 s\u0131ra Rus yaz\u0131l\u0131m siciline dahil edilmesi gerekiyordu.<\/p>\n<li><strong>BT hizmetlerinin t\u00fcm ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn y\u00f6netimi<\/strong><br \/>\nYeni \u00e7\u00f6z\u00fcm\u00fcn t\u00fcm ITSM s\u00fcre\u00e7lerini kapsamas\u0131 gerekiyordu: olay y\u00f6netimi, sorun y\u00f6netimi, de\u011fi\u015fiklik y\u00f6netimi, varl\u0131k y\u00f6netimi, hizmet katalo\u011fu, hizmet seviyesi y\u00f6netimi, vb.<\/li>\n<li><strong>Platformun s\u00fcre\u00e7 \u00f6zelle\u015ftirme ve ki\u015fiselle\u015ftirmede esnekli\u011fi<\/strong><br \/>\nDaha fazla dijital d\u00f6n\u00fc\u015f\u00fcm ve de\u011fi\u015fen i\u015f gereksinimlerini kar\u015f\u0131lamak i\u00e7in s\u00fcre\u00e7leri optimize etme becerisi aray\u0131\u015f\u0131nda olan Fplus, deneyimli programc\u0131lara ihtiya\u00e7 duymadan kapsaml\u0131 d\u00fc\u015f\u00fck kodlu \u00f6zelle\u015ftirme yeteneklerine sahip bir platforma g\u00fcveniyordu.<\/li>\n<li><strong>Konforlu ve modern aray\u00fcz<\/strong><br \/>\nUygulaman\u0131n b\u00fcy\u00fck \u00f6l\u00e7e\u011fi g\u00f6z \u00f6n\u00fcne al\u0131nd\u0131\u011f\u0131nda, \u00e7e\u015fitli i\u00e7 ve d\u0131\u015f kullan\u0131c\u0131 gruplar\u0131n\u0131n dahil edilmesi ama\u00e7lanm\u0131\u015ft\u0131r. T\u00fcm \u00e7al\u0131\u015fan kategorilerinin h\u0131zl\u0131 adaptasyonu i\u00e7in sezgisel bir aray\u00fcz gerekliydi.<\/li>\n<li><strong>\u0130\u015f b\u00fcy\u00fcmesini desteklemek i\u00e7in y\u00fcksek \u00f6l\u00e7eklenebilirlik<\/strong><br \/>\n\u015eirketin b\u00fcy\u00fcmesi ve personel say\u0131s\u0131n\u0131n artmas\u0131 ihtimali g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda, sistem performans kayb\u0131 ya\u015famadan kullan\u0131c\u0131 say\u0131s\u0131n\u0131 ve yeni hizmetleri art\u0131rabilmelidir.<\/li>\n<\/ol>\n<p>Pazar incelemesi ve zorunlu kriterleri kar\u015f\u0131lamayan platformlar\u0131n \u00f6n elemesinden sonra, Rus geli\u015ftiricilerin en uygun iki ITSM sistemi de\u011ferlendirildi. SimpleOne ITSM&#8217;in se\u00e7iminde belirleyici rol\u00fc, sat\u0131c\u0131n\u0131n orta ve b\u00fcy\u00fck \u00f6l\u00e7ekli \u00e7e\u015fitli sekt\u00f6rlerdeki \u015firketlerde sistemin ba\u015far\u0131l\u0131 bir \u015fekilde uygulanmas\u0131na ili\u015fkin vakalar ve \u00f6rnekler sunmas\u0131 oynam\u0131\u015ft\u0131r. \u0130ncelenen projeler, Fplus&#8217;\u0131n gereksinimlerine benzer s\u00fcre\u00e7lerin otomasyonunu i\u00e7eriyordu ve ayr\u0131ca sistemin farkl\u0131 m\u00fc\u015fterilerin belirli g\u00f6revlerine uyum sa\u011flama yetene\u011fini de g\u00f6steriyordu. Bu \u00f6rnekleri analiz eden Fplus, SimpleOne ITSM&#8217;in \u015firketin hem mevcut hem de gelecekteki g\u00f6revlerini \u00e7\u00f6zmeye y\u00f6nelik geni\u015f olanaklar\u0131 ve esnekli\u011fi konusunda ikna oldu.<\/p>\n<p><strong>Se\u00e7im s\u00fcrecinde belirleyici fakt\u00f6rler \u015funlar olmu\u015ftur:<\/strong><\/p>\n<ul style=\" border-radius: 40px; padding: 20px 30px 1px 30px; margin-bottom: 35px; margin-top: 5px; background: #EFF2F7;\">\n<li>Modern ve sezgisel aray\u00fcz, esnek \u00f6zelle\u015ftirme imkan\u0131;<\/li>\n<li>Karma\u015f\u0131k senaryolar da dahil olmak \u00fczere BT hizmetlerini y\u00f6netmek i\u00e7in gerekli t\u00fcm \u015firket yeteneklerinin &#8220;kutuda&#8221; bulunmas\u0131;<\/li>\n<li>SimpleOne Low-code platformunun, geli\u015ftirme i\u00e7in b\u00fcy\u00fck kaynaklar gerektirmeden i\u015f s\u00fcre\u00e7lerinin kurum i\u00e7inde uyarlanmas\u0131 ve geli\u015ftirilmesi i\u00e7in esnekli\u011fi;<\/li>\n<\/li>\n<li>Rus tedarik\u00e7inin ITSM ve ESM \u00e7\u00f6z\u00fcmleri alan\u0131nda daha fazla i\u015flevsel geni\u015flemeyi ama\u00e7layan \u00fcr\u00fcn\u00fcn\u00fc aktif olarak geli\u015ftirmek.<\/li>\n<li>Rus tedarik\u00e7inin ITSM ve ESM \u00e7\u00f6z\u00fcmleri alan\u0131nda daha fazla i\u015flevsel geni\u015flemeyi ama\u00e7layan \u00fcr\u00fcn\u00fcn\u00fc aktif olarak geli\u015ftirmek.<\/li>\n<\/ul>\n<p>SimpleOne ITSM&#8217;in avantajlar\u0131n\u0131 g\u00f6ren Fplus, BT ve hizmet s\u00fcre\u00e7lerinin merkezi y\u00f6netimi i\u00e7in bu sistemi uygulama konusunda nihai karar\u0131 verdi.<\/p>\n<h2>Ge\u00e7i\u015f s\u00fcreci<\/h2>\n<p>SimpleOne ITSM sistemine ge\u00e7i\u015f iki ana alanda ger\u00e7ekle\u015ftirildi:<\/p>\n<ol>\n<li><strong>M\u00fc\u015fteri destek i\u00e7 s\u00fcre\u00e7lerinin otomasyonu i\u00e7in ITSM sisteminin uygulanmas\u0131 &#8211; IT holding Fplus \u00e7al\u0131\u015fanlar\u0131.<\/strong><\/li>\n<\/ol>\n<p>Bu do\u011frultuda a\u015fa\u011f\u0131daki s\u00fcre\u00e7ler ger\u00e7ekle\u015ftirilmi\u015ftir:<\/p>\n<ul>\n<li>\u0130\u00e7 kullan\u0131c\u0131lardan gelen \u00e7a\u011fr\u0131 ve talepleri y\u00f6netin;<\/li>\n<li>Kaza y\u00f6netimi ve ar\u0131zalara h\u0131zl\u0131 m\u00fcdahale;<\/li>\n<li>Sistem k\u00f6k neden analizi i\u00e7in sorun y\u00f6netimi;<\/li>\n<li>Bilgi y\u00f6netimi;<\/li>\n<li>Risk de\u011ferlendirmesi ile de\u011fi\u015fim y\u00f6netimi;<\/li>\n<li>CMDB&#8217;ye dayal\u0131 BT altyap\u0131 varl\u0131k y\u00f6netimi.<\/li>\n<\/ul>\n<\/ol>\n<p>Temel zorluk h\u0131zl\u0131 bir ba\u015flang\u0131\u00e7t\u0131 ve s\u00fcre\u00e7leri k\u0131yaslama \u00f6l\u00e7\u00fct\u00fcne yakla\u015ft\u0131rmak i\u00e7in destek i\u015f s\u00fcre\u00e7lerinin yeniden yap\u0131land\u0131r\u0131lmas\u0131n\u0131 gerektiriyordu; bu da BT holdingi Fplus ve sistem entegrat\u00f6r\u00fc KOMPLIT&#8217;in temsilcilerinden olu\u015fan birle\u015fik bir proje ekibi taraf\u0131ndan ba\u015far\u0131yla ger\u00e7ekle\u015ftirildi. H\u0131zl\u0131 ba\u015flang\u0131\u00e7, Jira&#8217;dan biletlerin ta\u015f\u0131nmas\u0131 da dahil olmak \u00fczere \u00f6nceki sistemlerden verilerin sorunsuz bir \u015fekilde ta\u015f\u0131nmas\u0131n\u0131 gerektiriyordu. Bu ama\u00e7la entegrat\u00f6r, Jira ve SimpleOne ITSM aras\u0131nda ge\u00e7ici bir entegrasyonun yan\u0131 s\u0131ra k\u00fcresel katalog ve \u015firketin dahili bilgi taban\u0131 ile tam entegrasyon ger\u00e7ekle\u015ftirdi.<\/p>\n<ol start=\"2\">\n<li><strong>Sat\u0131lan ekipman i\u00e7in ITSM sistemine dayal\u0131 garanti y\u00f6netimi s\u00fcre\u00e7lerinin uygulanmas\u0131<\/strong><\/li>\n<\/ol>\n<p>Bu alanda, ekipman ve garanti hizmeti durumlar\u0131na ili\u015fkin s\u00f6zle\u015fme verilerini senkronize etmek i\u00e7in 1C sistemi ile SimpleOne entegrasyonu uyguland\u0131. Bu sayede garanti kapsam\u0131ndaki destek taleplerini y\u00f6netmek i\u00e7in \u015fartlar\u0131n takibi ve uygun otomasyon ile merkezi bir s\u00fcre\u00e7 olu\u015fturuldu.<\/p>\n<p><strong>Proje \u00e7al\u0131\u015fmas\u0131 birka\u00e7 ard\u0131\u015f\u0131k a\u015fama halinde d\u00fczenlenmi\u015ftir:<\/strong><\/p>\n<ul>\n<li><strong>A\u015fama 1 (Mart 2023):<\/strong> S\u00f6zle\u015fmenin imzalanmas\u0131, gereksinimlerin detayland\u0131r\u0131lmas\u0131, ITSM sistem prototipinin olu\u015fturulmas\u0131, SimpleOne \u00e7\u00f6z\u00fcm\u00fcn\u00fcn m\u00fc\u015fterinin BT altyap\u0131s\u0131na yerle\u015ftirilmesi.<\/li>\n<li><strong>A\u015fama 2 (Nisan-Temmuz 2023):<\/strong> S\u00fcre\u00e7lerin ve entegrasyonlar\u0131n \u00f6zelle\u015ftirilmesi, aray\u00fczlerin ve formlar\u0131n gereksinimlere g\u00f6re \u00f6zelle\u015ftirilmesi, son testler. \u00c7al\u0131\u015fanlar\u0131n e\u011fitimi ve SimpleOne ITSM&#8217;nin ba\u015far\u0131l\u0131 bir \u015fekilde \u00fcretime ge\u00e7mesi.<\/li>\n<li><strong>A\u015fama 3 (A\u011fustos-Ocak 2023):<\/strong> \u0130\u00e7 kullan\u0131c\u0131 destek s\u00fcre\u00e7lerinin geli\u015ftirilmesi, ilk iki a\u015faman\u0131n deneyimine dayal\u0131 aray\u00fcz optimizasyonu, de\u011fi\u015fiklik y\u00f6netimi s\u00fcre\u00e7lerinin uygulanmas\u0131, CMDB&#8217;ye dayal\u0131 BT varl\u0131klar\u0131.<\/li>\n<\/ul>\n<p>Projeye t\u00fcm a\u015famalarda SimpleOne ve KompLIT uzmanlar\u0131 e\u015flik etti. Tam sistem \u00f6zelle\u015ftirmesi, Low-code ara\u00e7lar\u0131 kullan\u0131larak s\u00fcre\u00e7 adaptasyonu ve Fplus \u00e7al\u0131\u015fanlar\u0131n\u0131n e\u011fitimi ger\u00e7ekle\u015ftirildi.<\/p>\n<blockquote style=\" display: flex; flex-wrap: wrap;\">\n<div style=\" flex-basis: 300px; flex-grow: 1;\">\n<p>&#8220;Farkl\u0131 destek, bilgi taban\u0131 ve garanti s\u00fcre\u00e7lerini m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yeni bir sistemde birle\u015ftirmek gibi iddial\u0131 bir g\u00f6rev vard\u0131. M\u00fc\u015fteri ile birlikte veri ta\u015f\u0131ma ve 10&#8217;dan fazla i\u015f s\u00fcrecinin otomasyonunu, M\u00fc\u015fterinin \u00f6zelliklerine derinlemesine uyarlayarak ger\u00e7ekle\u015ftirdik. Platformun yetenekleri sayesinde, di\u011fer IS ile entegrasyon, veri giri\u015fini h\u0131zland\u0131rmak ve basitle\u015ftirmek i\u00e7in kullan\u0131c\u0131 aray\u00fcz\u00fcn\u00fcn sonland\u0131r\u0131lmas\u0131, sorgu i\u015fleme \u00e7er\u00e7evesinde g\u00f6revlerin otomatik olarak olu\u015fturulmas\u0131 gibi \u00f6nemsiz olmayan bir dizi g\u00f6revi \u00e7\u00f6zd\u00fck. Sonu\u00e7 olarak, sadece temel proje hedeflerini yerine getirmekle kalmad\u0131k, ayn\u0131 zamanda Fplus&#8217;\u0131n ek isteklerini de uygulayarak i\u015f s\u00fcre\u00e7lerini \u00f6nemli \u00f6l\u00e7\u00fcde optimize ettik.&#8221;<\/p>\n<p><strong>&#8211; Ivan Stashko, \u0130\u015f Geli\u015ftirme M\u00fcd\u00fcr\u00fc, COMPLETE \u015eirketi<\/strong><\/p>\n<\/div>\n<\/blockquote>\n<p>M\u00fc\u015fteri, sat\u0131c\u0131 ve entegrat\u00f6r ekiplerinin koordineli \u00e7al\u0131\u015fmas\u0131 ve SimpleOne&#8217;\u0131n esnek geli\u015ftirme ara\u00e7lar\u0131n\u0131n kullan\u0131lmas\u0131 sayesinde ge\u00e7i\u015f projesi k\u0131sa s\u00fcrede ger\u00e7ekle\u015ftirildi.<\/p>\n<h2>Proje sonu\u00e7lar\u0131<\/h2>\n<p>IT Holding&#8217;de ger\u00e7ekle\u015ftirilen proje sonunda Fplus a\u015fa\u011f\u0131daki sonu\u00e7lar\u0131 elde etmi\u015ftir:<\/p>\n<ol start=\"1\">\n<li><strong>Hizmet s\u00fcre\u00e7lerini y\u00f6netmek i\u00e7in merkezi bir sistem hayata ge\u00e7irildi<\/strong>.<br \/>\n\u015eirket art\u0131k dahili kullan\u0131c\u0131lar\u0131 desteklemek ve ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn t\u00fcm a\u015famalar\u0131nda BT hizmetlerini y\u00f6netmek i\u00e7in tek bir konsolide sisteme sahip. Bu, BT departman\u0131n\u0131n \u00e7al\u0131\u015fmalar\u0131n\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde optimize etmeyi ve m\u00fc\u015fterilerle etkile\u015fimin verimlili\u011fini art\u0131rmay\u0131 sa\u011flad\u0131.<\/p>\n<li><strong>Yabanc\u0131 bir \u00e7\u00f6z\u00fcmden ge\u00e7i\u015f<\/strong><br \/>\nProjenin temel hedeflerinden biri, yabanc\u0131 bir tedarik\u00e7inin Rusya pazar\u0131ndan ayr\u0131lmas\u0131n\u0131n ard\u0131ndan Atlassian Jira&#8217;y\u0131 yerli bir sistemle de\u011fi\u015ftirmekti. SimpleOne ITSM&#8217;e ge\u00e7i\u015f, bu sorunu kapatarak \u015firkete istikrarl\u0131 ve gelecek vaat eden bir Rus geli\u015ftirme platformu sa\u011flad\u0131.<\/p>\n<li><strong>\u0130\u00e7 m\u00fc\u015fteriler i\u00e7in tek bir pencere<\/strong> hayata ge\u00e7irildi.<br \/>\nSimpleOne ITSM \u00e7\u00f6z\u00fcm\u00fc, Fplus BT departman\u0131 taraf\u0131ndan \u00e7al\u0131\u015fanlar\u0131na sa\u011flanan t\u00fcm hizmetler ve servisler i\u00e7in tek bir giri\u015f noktas\u0131 haline geldi. Merkezi portal, \u00e7al\u0131\u015fma kolayl\u0131\u011f\u0131 sa\u011fl\u0131yor, kullan\u0131c\u0131lara olu\u015fturulan talepler ve sorular hakk\u0131nda en eksiksiz bilgileri sunuyor, bilgi taban\u0131, kullan\u0131c\u0131 ve destek hizmetleri aras\u0131nda tam ileti\u015fim sa\u011fl\u0131yor.<\/p>\n<li><strong>Garanti hizmet s\u00fcre\u00e7leri otomatikle\u015ftirildi<\/strong><br \/>\nSat\u0131lan ekipman i\u00e7in garanti hizmetinin y\u00f6netilmesine ili\u015fkin m\u00fc\u015fteri a\u00e7\u0131s\u0131ndan kritik s\u00fcre\u00e7, SimpleOne ITSM&#8217;de tam olarak uyguland\u0131 ve s\u00f6zle\u015fme ve tedarik zinciri muhasebe sistemleriyle entegre edildi. Bu, m\u00fc\u015fterilerle \u00e7al\u0131\u015fma konusunda \u015feffafl\u0131\u011f\u0131 ve verimlili\u011fi art\u0131rd\u0131.<\/li>\n<li><strong>Birikmi\u015f verilerin s\u00fcreklili\u011fi ve korunmas\u0131<\/strong> sa\u011fland\u0131.<br \/>\nT\u00fcm ge\u00e7mi\u015f veriler &#8211; bilet veritaban\u0131, varl\u0131klar, bilgi, s\u00f6zle\u015fmeler vb. &#8211; yeni sisteme aktar\u0131ld\u0131. Bu da s\u00fcre\u00e7lerin s\u00fcreklili\u011finin korunmas\u0131n\u0131 sa\u011flad\u0131.<\/li>\n<\/ol>\n<p>\u015eu anda sistemin kullan\u0131c\u0131 say\u0131s\u0131 yakla\u015f\u0131k 2500 ki\u015fidir. Sistem daha fazla \u00f6l\u00e7eklendirme i\u00e7in \u00f6nemli bir potansiyele sahiptir.<\/p>\n<h2>Sistem geli\u015ftirme planlar\u0131<\/h2>\n<p>BT holdingi Fplus, BT hizmet y\u00f6netim sisteminin daha da geli\u015ftirilmesi ve iyile\u015ftirilmesi i\u00e7in kapsaml\u0131 planlar olu\u015fturmu\u015ftur.<\/p>\n<p>\u0130lk y\u00f6nelim, BT departman\u0131 s\u00fcre\u00e7lerinin daha fazlas\u0131n\u0131 kapsayacak \u015fekilde ITSM sisteminin kendi yeteneklerini geli\u015ftirmektir. Acil planlar \u015funlard\u0131r:<\/p>\n<ul style=\" border-radius: 40px; padding: 20px 30px 1px 30px; margin-bottom: 35px; margin-top: 5px; background: #EFF2F7;\">\n<li>Yaz\u0131l\u0131m \u00fcr\u00fcn\u00fc olu\u015fturma ve de\u011fi\u015ftirme ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc otomatikle\u015ftirmek i\u00e7in yaz\u0131l\u0131m geli\u015ftirme y\u00f6netimi s\u00fcre\u00e7lerinin uygulanmas\u0131;<\/li>\n<li>Kaynaklar\u0131n ve maliyetlerin \u015feffaf bir \u015fekilde muhasebele\u015ftirilmesi i\u00e7in BT hizmet sunumunda kaynak-hizmet modeline ge\u00e7i\u015f;<\/li>\n<li>Bilgi y\u00f6netimi s\u00fcre\u00e7lerinin geli\u015ftirilmesi<\/li>\n<\/ul>\n<p>Bir sonraki ad\u0131m, ITSM sisteminin <a href=\"https:\/\/itsm.com\/tr\/platform\/?utm_source=news_zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus\/\">ESM \u00e7\u00f6z\u00fcm\u00fc SimpleOne<\/a>&#8216;a (Kurumsal Hizmet Y\u00f6netimi) tam te\u015fekk\u00fcll\u00fc d\u00f6n\u00fc\u015f\u00fcm\u00fc olacakt\u0131r. Bu, BT hizmet y\u00f6netimi uygulamalar\u0131n\u0131n \u015firketin t\u00fcm hizmet departmanlar\u0131na yay\u0131lmas\u0131n\u0131 m\u00fcmk\u00fcn k\u0131lacakt\u0131r.<\/p>\n<p>Lojistik, \u0130K-hizmet, idari, mali ve muhasebe departmanlar\u0131n\u0131n s\u00fcre\u00e7lerinin ESM-sistemine entegre edilmesi planlanmaktad\u0131r. SimpleOne platformu temelinde merkezile\u015ftirme, hizmetlerin \u015feffafl\u0131\u011f\u0131n\u0131, i\u015fletme maliyetlerinin optimizasyonunu ve \u015firket genelinde hizmet kalitesinin iyile\u015ftirilmesini sa\u011flayacakt\u0131r.<\/p>\n<p>Buna ek olarak Fplus, BT altyap\u0131s\u0131n\u0131, ekipman\u0131n planlanmas\u0131 ve tedarikinden silinmesine kadar t\u00fcm BT varl\u0131klar\u0131n\u0131n ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi i\u00e7in \u00f6zel bir \u00e7\u00f6z\u00fcm <a href=\"https:\/\/itsm.com\/tr\/itam\/?utm_source=news_zamena-jira-na-simpleone-itsm-v-it-holdinge-fplus\/\">SimpleOne ITAM<\/a> ile destekleme olas\u0131l\u0131\u011f\u0131n\u0131 de\u011ferlendiriyor.<\/p>\n<blockquote style=\" display: flex; flex-wrap: wrap;\">\n<div style=\" flex-basis: 300px; flex-grow: 1;\">\n<p>&#8220;Bu proje, platformumuza dayal\u0131 hizmet s\u00fcre\u00e7lerinin tam bir d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn en iyi \u00f6rne\u011fiydi. Daha \u00f6nce Fplus&#8217;\u0131n tek bir tam te\u015fekk\u00fcll\u00fc ITSM sistemi yoktu, sadece ayr\u0131 g\u00f6revleri \u00e7\u00f6zen bir dizi farkl\u0131 sistem vard\u0131. Asl\u0131nda, bir ESM \u00e7\u00f6z\u00fcm\u00fcne d\u00f6n\u00fc\u015ft\u00fcrme plan\u0131 ile m\u00fc\u015fteri i\u00e7in s\u0131f\u0131rdan tamamen yeni bir BT hizmet s\u00fcreci y\u00f6netimi kompleksi olu\u015fturuldu. Sistem sadece dahili deste\u011fi de\u011fil, ayn\u0131 zamanda distrib\u00fct\u00f6r\u00fcn \u00f6nemli bir s\u00fcreci olan m\u00fc\u015fteri garanti hizmetini de kaps\u0131yor&#8221;,<\/p>\n<p><strong>&#8211; Sergey Chukanov, SimpleOne CEO&#8217;su<\/strong><\/p>\n<\/div>\n<div style=\" flex-shrink: 0; margin-left: 15px;\"><img loading=\"lazy\" class=\"aligncenter size-thumbnail wp-image-274617\" style=\" border-radius: 50%;\" src=\"\/wp-content\/uploads\/2020\/01\/chukanov.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/div>\n<\/blockquote>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri: Fplus Bili\u015fim Holding (Marvel Da\u011f\u0131t\u0131m) fplus.rf \u00c7\u00f6z\u00fcm: SimpleOne ITSM Entegrat\u00f6r: COMPLETE Company LLC complete.ru Rusya&#8217;n\u0131n en b\u00fcy\u00fck BT holdinglerinden biri olan Fplus, BT s\u00fcre\u00e7lerini otomatikle\u015ftirmek i\u00e7in Rus ITSM sistemi SimpleOne&#8217;\u0131 uygulama projesini ba\u015far\u0131yla tamamlad\u0131. \u015eirket sadece yabanc\u0131 Atlassian \u00e7\u00f6z\u00fcm\u00fcnden ba\u015far\u0131l\u0131 bir \u015fekilde ge\u00e7i\u015f yapmakla kalmad\u0131, ayn\u0131 zamanda \u015firketin daha fazla dijital d\u00f6n\u00fc\u015f\u00fcm\u00fc i\u00e7in modern [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":12408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[24,9],"yoast_head":"<title>Fplus IT Holding&#039;de Jira&#039;n\u0131n SimpleOne ITSM ile de\u011fi\u015ftirilmesi - 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