{"id":12797,"date":"2024-04-18T14:19:57","date_gmt":"2024-04-18T11:19:57","guid":{"rendered":"https:\/\/itsm.com\/?p=12797"},"modified":"2024-09-23T14:26:31","modified_gmt":"2024-09-23T11:26:31","slug":"chto-takoe-service-desk","status":"publish","type":"post","link":"https:\/\/itsm.com\/tr\/blog\/chto-takoe-service-desk\/","title":{"rendered":"Hizmet Masas\u0131 Nedir?"},"content":{"rendered":"

Her ba\u015far\u0131l\u0131 i\u015fletmenin ard\u0131nda, di\u011ferlerini a\u015fan temel bir hedef vard\u0131r: m\u00fc\u015fteri memnuniyeti aray\u0131\u015f\u0131.<\/p>\n

Hizmet Masas\u0131 a\u00e7\u0131s\u0131ndan, m\u00fc\u015fteri sorunlar\u0131n\u0131n ger\u00e7ek zamanl\u0131 olarak \u00e7\u00f6z\u00fclmesi de s\u00f6z konusudur.<\/p>\n

Bir\u00e7oklar\u0131 i\u00e7in Hizmet Masas\u0131, Yard\u0131m Masas\u0131 ile ayn\u0131 i\u015flevi g\u00f6r\u00fcr. Bir s\u00fcre i\u00e7in bu do\u011fruydu. Ancak \u015fimdi ve \u00f6zellikle ITIL v3’\u00fcn (Bilgi Teknolojisi Altyap\u0131 K\u00fct\u00fcphanesi’nin \u00fc\u00e7\u00fcnc\u00fc versiyonu) yay\u0131nlanmas\u0131ndan bu yana, iki terim aras\u0131nda net bir ayr\u0131m var.<\/p>\n

Her b\u00fcy\u00fckl\u00fckteki BT \u015firketi i\u00e7in Hizmet Masas\u0131, g\u00fcnl\u00fck y\u00f6netim gerektiren ve i\u015f ba\u015far\u0131s\u0131n\u0131 do\u011frudan etkileyen en \u00f6nemli faaliyetlerden biridir.<\/p>\n

Bu makalede, Hizmet Masas\u0131n\u0131n ne oldu\u011funu a\u00e7\u0131klayacak, i\u015flevlerini ve \u015firketler i\u00e7in faydalar\u0131n\u0131 ke\u015ffedecek ve do\u011fru sistemi nas\u0131l se\u00e7ece\u011fimizi \u00f6\u011frenece\u011fiz.
\n [cta_banner link=”https:\/\/itsm.com\/tr\/solutions\/service-desk\/?utm_source=blog_sd_article” title=”daha detayl\u0131”]D\u00fc\u015f\u00fck kod Servis Masas\u0131 sistemi<\/a> [\/cta_banner]\n

Basit kelimelerle Hizmet Masas\u0131 nedir<\/h2>\n

BT ve i\u015f kaynaklar\u0131 ile \u00e7al\u0131\u015fan deneyimini optimize ederken, en \u00f6nemli i\u015flevlerden biri kullan\u0131c\u0131lar ve hizmet sa\u011flay\u0131c\u0131lar aras\u0131nda tek bir temas noktas\u0131 sa\u011flamakt\u0131r.<\/p>\n

Basit bir ifadeyle, Hizmet Masas\u0131, kurulu\u015f ile \u00e7al\u0131\u015fanlar, m\u00fc\u015fteriler ve i\u015f ortaklar\u0131 aras\u0131ndaki ba\u011flant\u0131, tek temas noktas\u0131 veya SPOC olarak kabul edilir. Kullan\u0131c\u0131 taleplerini y\u00f6netmek, ihtiya\u00e7lar\u0131n\u0131 de\u011ferlendirmek ve ihtiyac\u0131 olan herkese uygun destek veya \u00e7\u00f6z\u00fcmleri sa\u011flamaktan sorumludur. Ayr\u0131ca hizmet masas\u0131, kurum i\u00e7inde olu\u015fturulan BT politikalar\u0131na ve prosed\u00fcrlerine uyulmas\u0131n\u0131 sa\u011flar.<\/p>\n

Hizmet Masas\u0131 bilgi sistemi sadece taleplerin al\u0131nmas\u0131n\u0131 de\u011fil, ayn\u0131 zamanda sa\u011flanan hizmetler ba\u011flam\u0131nda \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerini de otomatikle\u015ftirir. Bu ama\u00e7la, sistem taleplerin s\u0131n\u0131fland\u0131r\u0131lmas\u0131n\u0131, portf\u00f6y ve hizmet katalo\u011funu, SLA ve hizmet spesifikasyonlar\u0131n\u0131 sa\u011flar.<\/p>\n

Hizmet Masas\u0131 nas\u0131l \u00e7al\u0131\u015f\u0131r<\/h2>\n

Hizmet Masas\u0131n\u0131n \u00e7al\u0131\u015fma \u015feklinin yap\u0131n\u0131n t\u00fcr\u00fcne ba\u011fl\u0131 olarak de\u011fi\u015fti\u011fini unutmamak \u00f6nemlidir. A\u015fa\u011f\u0131da 4 farkl\u0131 Hizmet Masas\u0131 t\u00fcr\u00fcn\u00fc listeledik ve her birinin nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131k:<\/p>\n

    \n
  • Yerel Hizmet Masas\u0131<\/strong><\/li>\n<\/ul>\n

    Kullan\u0131c\u0131lar\u0131n bulundu\u011fu yerde \u00e7al\u0131\u015f\u0131r, ancak \u00e7ok say\u0131da hizmet talebini kar\u015f\u0131layabilecek kapasitede de\u011fildir.<\/p>\n

      \n
    • Merkezi yard\u0131m masas\u0131<\/strong><\/li>\n<\/ul>\n

      T\u00fcm talepleri tek bir yerde toplar ve daha kompakt ve uygun maliyetli bir yap\u0131 ile verimli bir \u00e7al\u0131\u015fma \u015feklidir.<\/p>\n

        \n
      • Bulut tabanl\u0131 yard\u0131m masas\u0131<\/strong><\/li>\n<\/ul>\n

        \u00c7al\u0131\u015fmalar\u0131 i\u00e7in dijital ara\u00e7lar\u0131 kullan\u0131r ve d\u00fcnyan\u0131n her yerinden tamamen \u00e7evrimi\u00e7i \u00e7al\u0131\u015fman\u0131za olanak tan\u0131r. Modern teknolojiyi kullanan ve kullan\u0131c\u0131 sorunlar\u0131n\u0131 an\u0131nda \u00e7\u00f6zen en pratik, uygun maliyetli ve kaliteli \u00e7\u00f6z\u00fcm olarak kabul edilir.<\/p>\n

          \n
        • G\u00fcne\u015fi Takip Et modeli <\/strong><\/li>\n<\/ul>\n

          Hizmet Masas\u0131n\u0131n haftan\u0131n 7 g\u00fcn\u00fc, g\u00fcn\u00fcn 24 saati hizmet vermesine ihtiya\u00e7 duyan b\u00fcy\u00fck \u015firketler aras\u0131nda yayg\u0131nd\u0131r. Bu Hizmet Masas\u0131 modeli ile talepler departmanlar aras\u0131nda da\u011f\u0131t\u0131larak kabiliyet ve yan\u0131t verme kapasitesi art\u0131r\u0131l\u0131yor. Bu model art\u0131k m\u00fc\u015fteri hizmetlerini h\u0131zl\u0131, kolay ve kaliteli hale getirmek i\u00e7in yapay zeka ve otomatik ara\u00e7lar – sohbet robotlar\u0131 – kullan\u0131yor.<\/p>\n

          Hizmet Masas\u0131n\u0131n Yard\u0131m Masas\u0131ndan fark\u0131 nedir<\/h2>\n

          Hizmet Masas\u0131 ve Yard\u0131m Masas\u0131 kavramlar\u0131n\u0131n uzun y\u0131llard\u0131r var olmas\u0131na ra\u011fmen, bu iki sistem s\u0131kl\u0131kla kar\u0131\u015ft\u0131r\u0131lmakta, hatta \u00e7o\u011fu zaman e\u015f anlaml\u0131 olarak kabul edilmektedir. Asl\u0131nda aralar\u0131ndaki fark \u00f6nemlidir: Bir “yard\u0131m masas\u0131” olarak Yard\u0131m Masas\u0131 kullan\u0131c\u0131lar\u0131n sorunlar\u0131 \u00e7\u00f6zmesine yard\u0131mc\u0131 olurken, Hizmet Masas\u0131 hizmet almak i\u00e7in tek bir giri\u015f noktas\u0131d\u0131r.<\/p>\n

          Yard\u0131m Masas\u0131 sistemleri, her kullan\u0131c\u0131n\u0131n talebinin benzersiz bir numara ile bir kay\u0131t olarak kaydedildi\u011fi ve ard\u0131ndan personelin bunu \u00e7\u00f6zmeye devam etti\u011fi bir yard\u0131m masas\u0131 d\u00fczenleme yoludur. Bu t\u00fcr s\u0131n\u0131f sistemlerinin ortaya \u00e7\u0131kmas\u0131ndan \u00f6nceki uzak y\u0131llarda, insanlar telefon, posta, ki\u015fisel ba\u015fvuru yoluyla yard\u0131m arad\u0131lar – baz\u0131 talepler kayboldu veya yanl\u0131\u015f yere geldi. Ancak bug\u00fcn bile bir\u00e7ok kurulu\u015f eski y\u00f6ntemlerle \u00e7al\u0131\u015fmakta ve verimliliklerini kaybetmektedir.<\/p>\n

          Hizmet Masas\u0131 veya Yard\u0131m Masas\u0131 se\u00e7imi, ne t\u00fcr bir hizmet sa\u011flamak istedi\u011finize ba\u011fl\u0131d\u0131r. \u0130htiya\u00e7lar\u0131n\u0131z i\u00e7in sadece bir talep kuyru\u011fu d\u00fczenlemek ve talepleri kaybetmemek yeterliyse, Yard\u0131m Masas\u0131 i\u015finizi g\u00f6recektir.<\/p>\n

          Taleplerin \u00e7\u00f6z\u00fclmesi, hizmet sa\u011flayan i\u015f birimleri olarak farkl\u0131 departmanlar\u0131n birbirleriyle etkile\u015fimini gerektiriyorsa, t\u00fcm i\u015flemlerin bir hizmet kalitesi anla\u015fmas\u0131 (SLA) \u00e7er\u00e7evesinde d\u00fczenlendi\u011fi bir hizmet yakla\u015f\u0131m\u0131 uygulaman\u0131z gerekir. Hizmetleri tutarl\u0131 bir d\u00fczeyde sa\u011flamak i\u00e7in, hizmet yakla\u015f\u0131m\u0131n\u0131n ilkelerini uygulayan \u00f6zel BT sistemleri – Hizmet Masas\u0131 – ortaya \u00e7\u0131km\u0131\u015ft\u0131r<\/p>\n

          Hizmet Masas\u0131n\u0131n \u0130\u015flevleri<\/h2>\n

          D\u00fczg\u00fcn yap\u0131land\u0131r\u0131lm\u0131\u015f ve etkili Hizmet Masas\u0131 sistemi – sadece acil teknik sorunlar\u0131 \u00e7\u00f6zmekle kalmaz, ayn\u0131 zamanda \u015firketin BT ortam\u0131n\u0131n genel y\u00f6netiminin ayr\u0131lmaz bir par\u00e7as\u0131d\u0131r. Hizmet Masas\u0131n\u0131n i\u015flevleri aras\u0131nda \u00f6ne \u00e7\u0131kanlar:<\/p>\n

            \n
          • Kullan\u0131c\u0131 mesajlar\u0131n\u0131n al\u0131nmas\u0131 ve kaydedilmesi, taleplerin kaydedilmesi – olaylar ve hizmet talepleri;<\/li>\n
          • Taleplerin s\u0131n\u0131fland\u0131r\u0131lmas\u0131 ve \u00f6nceliklendirilmesi, \u00e7\u00f6z\u00fcm s\u00fcrecinin ba\u015flat\u0131lmas\u0131;<\/li>\n
          • T\u00fcketicinin itirazlar\u0131 konusunda hizmet sa\u011flay\u0131c\u0131larla ileti\u015fiminin sa\u011flanmas\u0131;<\/li>\n
          • Standart taleplere otomatik yan\u0131tlar\u0131n sa\u011flanmas\u0131 ve hizmet d\u00fczenlemelerine ili\u015fkin bilgi taban\u0131n\u0131n biriktirilmesi;<\/li>\n
          • 1. hatta \u00e7\u00f6z\u00fclemeyen ba\u015fvurular\u0131 di\u011fer destek hatlar\u0131na aktarmadan \u00f6nce ilk bilgilerin toplanmas\u0131n\u0131 sa\u011flamak;<\/li>\n<\/li>\n
          • Kullan\u0131c\u0131lara toplu bildirimler g\u00f6nderme (\u00f6rne\u011fin, planlanm\u0131\u015f sunucu kesintisi);<\/li>\n
          • BT hizmet kullan\u0131labilirli\u011fini izler, altyap\u0131 olaylar\u0131n\u0131 ele al\u0131r;<\/li>\n<\/ul>\n

            \u0130\u015fletmeler i\u00e7in Hizmet Masas\u0131 uygulamas\u0131n\u0131n faydalar\u0131<\/h2>\n

            Altyap\u0131 yat\u0131r\u0131mlar\u0131ndan bahsedecek olursak, Hizmet Masas\u0131’n\u0131n i\u015f stratejisi i\u00e7in \u00f6nemine de\u011finmekte fayda var.<\/p>\n

            Hizmet Masas\u0131 teknik deste\u011fi, mevcut i\u015f ko\u015fullar\u0131n\u0131 dikkate al\u0131rsak daha da “\u00f6nemli” hale gelir – son derece rekabet\u00e7i bir ortamda, hizmet kalitesini art\u0131rmak sonu\u00e7lara ula\u015fmak i\u00e7in son derece \u00f6nemlidir.<\/p>\n

            Hizmet Masas\u0131, BT operasyonlar\u0131n\u0131 denetler ve t\u00fcm \u015firket hizmetlerini izleyerek verimlilik odakl\u0131 s\u00fcrekli iyile\u015ftirme sa\u011flar.<\/p>\n

            D\u00fczg\u00fcn bir \u015fekilde organize edildi\u011finde, Hizmet Masas\u0131 \u015firketin vitrini olarak i\u015flev g\u00f6r\u00fcr – i\u015f t\u00fcketicilerinin bir hizmet talep ettiklerinde temas ettikleri ilk \u015feydir. Kaliteli Hizmet Masas\u0131 \u00e7al\u0131\u015fmas\u0131, hem hizmetten hem de bir b\u00fct\u00fcn olarak \u015firketten duyulan memnuniyet d\u00fczeyini art\u0131r\u0131r.<\/p>\n

            Hizmet Masas\u0131, y\u00f6netimle birlikte kullan\u0131c\u0131larla ileti\u015fimi geli\u015ftirir, risklerin azalt\u0131lmas\u0131na yard\u0131mc\u0131 olur ve bir \u00fcr\u00fcn veya hizmetin kullan\u0131m\u0131ndan kaynaklanan m\u00fc\u015fteri memnuniyetini art\u0131r\u0131r.<\/p>\n

            \u0130\u015fte \u015firketler i\u00e7in baz\u0131 avantajlar:<\/p>\n

            <\/strong>Operasyonel Verimlilik:<\/strong> Hizmet Masas\u0131, BT s\u00fcre\u00e7lerini standartla\u015ft\u0131r\u0131r, rutin g\u00f6revleri m\u00fcmk\u00fcn oldu\u011funca otomatikle\u015ftirir, sorunlara daha h\u0131zl\u0131 yan\u0131t verilmesini ve daha uygun maliyetli operasyonlar sa\u011flar. Hizmet Yazma, ilk iterasyondan itibaren ilk sat\u0131rda \u00e7\u00f6z\u00fclen taleplerin y\u00fczdesini art\u0131r\u0131r. Bir uygulama bir uzmandan (birinci hat) di\u011ferine (ikinci hat) ne kadar az yineleme ve aktar\u0131mla aktar\u0131l\u0131rsa, o uygulaman\u0131n o kadar az kuyruktan ge\u00e7mesi gerekecektir. Kuyruklar ne kadar az olursa, ba\u015fvuru o kadar h\u0131zl\u0131 \u00e7\u00f6z\u00fcl\u00fcr. Hizmet Masas\u0131na sanal bir temsilci veya yapay zeka tabanl\u0131 bir chatbot yerle\u015ftirmek yan\u0131t s\u00fcresini 10 dakikadan birka\u00e7 saniyeye indirir.<\/p>\n

            \u0130\u015f ve BT aras\u0131nda daha yak\u0131n etkile\u015fim<\/strong>: Hizmet Masas\u0131, dedi\u011fimiz gibi, kullan\u0131c\u0131lar, i\u015f s\u00fcre\u00e7leri ve bunlar\u0131 destekleyen BT hizmetleri aras\u0131ndaki ba\u011flant\u0131d\u0131r. Bu ba\u011flant\u0131 size kullan\u0131c\u0131 memnuniyeti seviyeleri hakk\u0131nda de\u011ferli bilgiler verir, bu da sorunlar\u0131 proaktif olarak y\u00f6netmenize ve gelecekteki BT hizmetlerini etkili bir \u015fekilde planlaman\u0131za yard\u0131mc\u0131 olur.<\/p>\n

            Verimlili\u011fi art\u0131r\u0131n<\/strong>: Self servis ara\u00e7lar, payla\u015f\u0131lan bilgi tabanlar\u0131 ve otomatik i\u015f ak\u0131\u015flar\u0131 BT hizmet sunumunu basitle\u015ftirerek kullan\u0131c\u0131lar\u0131n i\u015flerine daha h\u0131zl\u0131 d\u00f6nmelerine ve BT personelinin stratejik g\u00f6revlere odaklanmas\u0131na yard\u0131mc\u0131 olur.<\/p>\n

            G\u00fcvenilirli\u011fi art\u0131r\u0131n<\/strong>: Sorun \u00e7\u00f6z\u00fcm\u00fcn\u00fc h\u0131zland\u0131rarak, sorunlar\u0131 azaltarak ve hatta otomatik olarak \u00f6nleyerek, Hizmet Masas\u0131 \u015firketinizin sorunsuz \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flar.<\/p>\n

            ITSM’ye do\u011fru ilk ad\u0131m olarak Hizmet Masas\u0131<\/h2>\n

            Biraz daha yukar\u0131 \u00e7\u0131karsak – Yard\u0131m Masas\u0131ndan Hizmet Masas\u0131na – bir sonraki ad\u0131m BT Hizmet Y\u00f6netimi veya ITSM sistemidir. Buradaki anahtar kelime “y\u00f6netim “dir. Yani ITSM \u00e7ekirde\u011fi temsil eder ve bunu yaparken Yard\u0131m Masas\u0131 ve Hizmet Masas\u0131 da dahil olmak \u00fczere t\u00fcm BT hizmet i\u015flevlerini kontrol eder.<\/p>\n

            Hizmet Masas\u0131, m\u00fc\u015fteriler i\u00e7in teknik sorunlar\u0131 \u00e7\u00f6zmeye odaklanan BT hizmet y\u00f6netiminin sadece bir y\u00f6n\u00fcd\u00fcr. Hizmet Masas\u0131, sistemin bir alt kategorisi olarak kabul edildi\u011fi i\u00e7in BT Hizmet Y\u00f6netiminden daha k\u00fc\u00e7\u00fck bir ayak izine sahiptir. Hizmet Masas\u0131 bak\u0131mla ilgilenirken, ITSM ITIL’e g\u00f6re sa\u011flanan hizmetlerin tamam\u0131n\u0131 y\u00f6netmeye odaklan\u0131r.<\/p>\n

            Genellikle ITSM sisteminin b\u00fcy\u00fck veya orta \u00f6l\u00e7ekli \u015firketler i\u00e7in bir \u00fcr\u00fcn oldu\u011funa inan\u0131l\u0131r. Bu, uygulanmas\u0131 kapsaml\u0131 bir haz\u0131rl\u0131k, uygulama projesinin geli\u015ftirilmesi ve b\u00fcy\u00fck kaynaklar gerektiren b\u00fcy\u00fck \u00f6l\u00e7ekli bir sistemdir. Ancak, bir \u015firket BT hizmet y\u00f6netimi sisteminin gerektirdi\u011fi t\u00fcm uygulamalara hen\u00fcz “yeti\u015fmemi\u015fse”, bu ITIL s\u00fcre\u00e7lerini par\u00e7a par\u00e7a uygulamaya ba\u015flayamayaca\u011f\u0131 anlam\u0131na gelmez. ITIL uygulamalar\u0131, \u015fu anda \u015firket i\u00e7in uygun olanlar\u0131 alabilece\u011finiz ve gerekirse yeni “k\u00fcpler” ekleyebilece\u011finiz bir “k\u00fcpler k\u00fcmesi” olarak alg\u0131lanmal\u0131d\u0131r.<\/p>\n

            Hizmet Masas\u0131, bir BT hizmet y\u00f6netim sisteminin olu\u015fturulmas\u0131nda ilk “tu\u011flalardan” biri rol\u00fcn\u00fc oynayabilir. Geleneksel olarak, hayata ge\u00e7irilecek ilk uygulamalardan biri, olay ve hizmet seviyesi y\u00f6netimi s\u00fcre\u00e7lerine sahip Hizmet Masas\u0131d\u0131r. Bu s\u00fcre\u00e7ler, kullan\u0131c\u0131lar ve hizmet masas\u0131 aras\u0131ndaki etkile\u015fimden sorumludur, aralar\u0131nda bir t\u00fcr aray\u00fczd\u00fcr – tek bir hizmet vitrinidir.<\/p>\n

            Hizmet Masas\u0131n\u0131n uygulanmas\u0131, hizmet s\u00fcre\u00e7lerinin kontrol alt\u0131na al\u0131nmas\u0131n\u0131 ve BT departman\u0131n\u0131n \u00e7al\u0131\u015fmalar\u0131n\u0131n “ray\u0131na oturtulmas\u0131n\u0131” sa\u011flayacakt\u0131r. Bu yakla\u015f\u0131m, operasyonel maliyetleri azaltma ve sa\u011flanan hizmetlerin kalitesini art\u0131rma f\u0131rsat\u0131 verecektir.<\/p>\n

            Hizmet Masas\u0131 sadece BT i\u00e7in de\u011fildir<\/h2>\n

            Ba\u015flang\u0131\u00e7ta BT ekiplerine hizmet taleplerini takip etme ve \u00e7\u00f6zme konusunda yard\u0131mc\u0131 olmak i\u00e7in tasarlanan Hizmet Masas\u0131, art\u0131k teknoloji d\u0131\u015f\u0131 alanlarda da kullan\u0131labiliyor – \u0130K veya \u00f6rne\u011fin \u015firketlerin hukuk, finans departmanlar\u0131.<\/p>\n

            Hizmet Masas\u0131 hizmetleri tipik olarak BT hizmet y\u00f6netimi i\u00e7in kullan\u0131l\u0131r, ancak hizmet masas\u0131 modelleri, \u00f6zellikle ESM (kurumsal hizmet y\u00f6netimi) i\u015f modeli i\u00e7in kurulu\u015flar\u0131n di\u011fer hizmet i\u015flevlerine giderek daha fazla uygulanmaktad\u0131r.<\/p>\n

            Giderek daha s\u0131k olarak BT \u015firketleri kullan\u0131c\u0131lar\u0131na, BT departman\u0131n\u0131n asgari d\u00fczeyde kat\u0131l\u0131m\u0131yla kendi Hizmet Masalar\u0131n\u0131 olu\u015fturmalar\u0131na ve s\u00fcrd\u00fcrmelerine olanak tan\u0131yan teknolojik olmayan “kutudan \u00e7\u0131kt\u0131\u011f\u0131 gibi” hizmet sunmaktad\u0131r. Hizmet Masas\u0131 yard\u0131m\u0131yla \u0130K departmanlar\u0131 \u00e7al\u0131\u015fanlar\u0131n i\u015fe al\u0131nmas\u0131, hizmet taleplerinin i\u015flenmesi gibi s\u00fcre\u00e7leri y\u00f6netebilir, hukuk departmanlar\u0131 gerekli belgelerin manuel olarak toplanmas\u0131ndan i\u015f ak\u0131\u015flar\u0131n\u0131 otomatikle\u015ftirmeye ge\u00e7ebilir ve finans departmanlar\u0131 maliyetleri kontrol edebilir ve b\u00fct\u00e7eyi y\u00f6netebilir.<\/p>\n

            Hizmet Masas\u0131 Nas\u0131l Se\u00e7ilir<\/h2>\n

            G\u00fcn\u00fcm\u00fczde Hizmet Masas\u0131, h\u0131zla geli\u015fen teknoloji nedeniyle \u00f6nemli de\u011fi\u015fimler ge\u00e7iriyor. Hizmet Masalar\u0131, “sorun giderme merkezleri” olarak geleneksel rollerinden, her \u00e7al\u0131\u015fan\u0131n verimlili\u011fini art\u0131ran ve kullan\u0131c\u0131lar\u0131 g\u00fc\u00e7lendiren, g\u00fc\u00e7lendiren daha yenilik\u00e7i bir role ge\u00e7mi\u015ftir. BT yard\u0131m masas\u0131 salg\u0131n\u0131ndan sonra, ITSM ara\u00e7lar\u0131 ve destek uzmanlar\u0131, \u00f6zellikle kurulu\u015flar uzaktaki \u00e7al\u0131\u015fanlar\u0131 y\u00f6netmenin zorluklar\u0131yla kar\u015f\u0131la\u015ft\u0131\u011f\u0131nda, i\u015f s\u00fcreklili\u011finde kritik bir rol oynam\u0131\u015ft\u0131r.<\/p>\n

            Bir Hizmet Masas\u0131 se\u00e7erken a\u015fa\u011f\u0131daki hususlara odaklan\u0131lmal\u0131d\u0131r:<\/p>\n

              \n
            • \u0130htiya\u00e7lar\u0131 ve hedefleri tan\u0131mlay\u0131n<\/strong><\/li>\n<\/ul>\n

              Her \u015feyden \u00f6nce, bir Hizmet Masas\u0131 se\u00e7erken kurulu\u015funuzun \u00f6zel ihtiya\u00e7lar\u0131n\u0131 ve hedeflerini belirlemeniz gerekir. Kullan\u0131c\u0131 taban\u0131n\u0131z\u0131n b\u00fcy\u00fckl\u00fc\u011f\u00fcn\u00fc, BT ortam\u0131n\u0131z\u0131n karma\u015f\u0131kl\u0131\u011f\u0131n\u0131 ve ihtiya\u00e7 duydu\u011funuz destek hizmetleri t\u00fcrlerini de\u011ferlendirin. Bu bilgilerle se\u00e7eneklerinizi daraltabilir ve bireysel ihtiya\u00e7lar\u0131n\u0131z\u0131 kar\u015f\u0131layan \u00e7\u00f6z\u00fcmlere odaklanabilirsiniz.<\/p>\n

                \n
              • Destek hizmeti se\u00e7eneklerini ke\u015ffedin<\/strong><\/li>\n<\/ul>\n

                \u0130htiya\u00e7lar\u0131n\u0131z hakk\u0131nda bir fikir edindikten sonra, mevcut destek hizmeti se\u00e7eneklerini ara\u015ft\u0131r\u0131n. Piyasay\u0131 ara\u015ft\u0131r\u0131n ve \u00f6l\u00e7eklenebilirlik, \u00f6zelle\u015ftirme ve uygulama kolayl\u0131\u011f\u0131 gibi fakt\u00f6rlere bak\u0131n. BT stratejinize ve uzun vadeli \u015firket hedeflerinize uygun \u00e7\u00f6z\u00fcmleri se\u00e7in.<\/p>\n

                  \n
                • Mevcut yard\u0131m masas\u0131 \u00f6zelliklerini belirleyin<\/strong><\/li>\n<\/ul>\n

                  \u00c7e\u015fitli \u00e7\u00f6z\u00fcmlerde sunulan \u00f6zellikleri de\u011ferlendirin ve kurulu\u015funuzun hangilerine ihtiyac\u0131 oldu\u011funu belirleyin. \u0130ster self servis portallar, ister otomasyon yetenekleri veya di\u011fer ara\u00e7larla entegrasyon olsun, BT ekibinizin etkili destek sa\u011flamas\u0131na olanak tan\u0131yan bir Hizmet Masas\u0131 se\u00e7in.<\/p>\n

                    \n
                  • Bir demo deneyin <\/strong><\/li>\n<\/ul>\n

                    Bir\u00e7ok hizmet sa\u011flay\u0131c\u0131 demolar veya deneme s\u00fcreleri sunar. D\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz \u00e7\u00f6z\u00fcmlerle ilgili uygulamal\u0131 deneyim edinmek i\u00e7in bu f\u0131rsatlardan yararlan\u0131n. Bu noktada kullan\u0131c\u0131 aray\u00fcz\u00fcne, kullan\u0131m kolayl\u0131\u011f\u0131na ve Hizmet Masas\u0131n\u0131n i\u015f ak\u0131\u015f\u0131n\u0131za ne kadar iyi “uydu\u011funa” dikkat edin.<\/p>\n

                    En iyi Hizmet Masas\u0131 sistemi hem m\u00fc\u015fterilere hem de \u00e7al\u0131\u015fanlara h\u0131zl\u0131 ve kolay hizmet sa\u011flar. \u00c7al\u0131\u015fanlar\u0131n\u0131z ihtiya\u00e7 duyduklar\u0131 ara\u00e7lara ve kaynaklara sahip oldu\u011funda, \u015firket daha verimli \u00e7al\u0131\u015fabilir. Mutlu \u00e7al\u0131\u015fanlar mutlu m\u00fc\u015fteriler yarat\u0131r.<\/p>","protected":false},"excerpt":{"rendered":"

                    Her ba\u015far\u0131l\u0131 i\u015fletmenin ard\u0131nda, di\u011ferlerini a\u015fan temel bir hedef vard\u0131r: m\u00fc\u015fteri memnuniyeti aray\u0131\u015f\u0131. Hizmet Masas\u0131 a\u00e7\u0131s\u0131ndan, m\u00fc\u015fteri sorunlar\u0131n\u0131n ger\u00e7ek zamanl\u0131 olarak \u00e7\u00f6z\u00fclmesi de s\u00f6z konusudur. Bir\u00e7oklar\u0131 i\u00e7in Hizmet Masas\u0131, Yard\u0131m Masas\u0131 ile ayn\u0131 i\u015flevi g\u00f6r\u00fcr. Bir s\u00fcre i\u00e7in bu do\u011fruydu. Ancak \u015fimdi ve \u00f6zellikle ITIL v3’\u00fcn (Bilgi Teknolojisi Altyap\u0131 K\u00fct\u00fcphanesi’nin \u00fc\u00e7\u00fcnc\u00fc versiyonu) yay\u0131nlanmas\u0131ndan bu yana, […]<\/p>\n","protected":false},"author":48,"featured_media":12798,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[9,51],"yoast_head":"Hizmet Masas\u0131 Nedir? - SimpleOne - Business Process Automation Platform<\/title>\n<meta name=\"description\" content=\"Blog SimpleOne - Business Process Automation Platform Hizmet Masas\u0131 Nedir?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hizmet Masas\u0131 Nedir? - SimpleOne - Business Process Automation Platform\" \/>\n<meta property=\"og:description\" content=\"Blog SimpleOne - Business Process Automation Platform Hizmet Masas\u0131 Nedir?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - Business Process Automation Platform\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-18T11:19:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itsm.com\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png\" \/>\n\t<meta property=\"og:image:width\" content=\"920\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/itsm.com\/#organization\",\"name\":\"SimpleOne\",\"url\":\"https:\/\/itsm.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/itsm.com\/#logo\",\"inLanguage\":\"tr\",\"url\":\"\/wp-content\/uploads\/2023\/11\/main_logo-1.png\",\"contentUrl\":\"\/wp-content\/uploads\/2023\/11\/main_logo-1.png\",\"width\":166,\"height\":23,\"caption\":\"SimpleOne\"},\"image\":{\"@id\":\"https:\/\/itsm.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itsm.com\/#website\",\"url\":\"https:\/\/itsm.com\/\",\"name\":\"SimpleOne - Business Process Automation Platform\",\"description\":\"\u3164\",\"publisher\":{\"@id\":\"https:\/\/itsm.com\/#organization\"},\"inLanguage\":\"tr\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#primaryimage\",\"inLanguage\":\"tr\",\"url\":\"\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png\",\"contentUrl\":\"\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png\",\"width\":920,\"height\":640},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#webpage\",\"url\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/\",\"name\":\"[:en]What is Service Desk?[:pb]O que \u00e9 Service Desk?[:tr]Hizmet Masas\u0131 Nedir?[:ru]\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Service Desk?[:] - SimpleOne - Business Process Automation Platform\",\"isPartOf\":{\"@id\":\"https:\/\/itsm.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#primaryimage\"},\"datePublished\":\"2024-04-18T11:19:57+00:00\",\"dateModified\":\"2024-09-23T11:26:31+00:00\",\"description\":\"Blog SimpleOne - Business Process Automation Platform [:en]What is Service Desk?[:pb]O que \u00e9 Service Desk?[:tr]Hizmet Masas\u0131 Nedir?[:ru]\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Service Desk?[:]\",\"breadcrumb\":{\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/itsm.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What is Service Desk?\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#webpage\"},\"author\":{\"@id\":\"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358\"},\"headline\":\"Hizmet Masas\u0131 Nedir?\",\"datePublished\":\"2024-04-18T11:19:57+00:00\",\"dateModified\":\"2024-09-23T11:26:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#webpage\"},\"wordCount\":7073,\"publisher\":{\"@id\":\"https:\/\/itsm.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#primaryimage\"},\"thumbnailUrl\":\"\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png\",\"keywords\":[\"ITSM\",\"Service Desk\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"tr\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358\",\"name\":\"lyubov azarenko\",\"url\":\"https:\/\/itsm.com\/tr\/author\/lyubov-azarenko\/\"}]}<\/script>","yoast_head_json":{"title":"[:en]What is Service Desk?[:pb]O que \u00e9 Service Desk?[:tr]Hizmet Masas\u0131 Nedir?[:ru]\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Service Desk?[:] - SimpleOne - Business Process Automation Platform","description":"Blog SimpleOne - Business Process Automation Platform Hizmet Masas\u0131 Nedir?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"tr_TR","og_type":"article","og_title":"Hizmet Masas\u0131 Nedir? - SimpleOne - Business Process Automation Platform","og_description":"Blog SimpleOne - Business Process Automation Platform Hizmet Masas\u0131 Nedir?","og_url":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/","og_site_name":"SimpleOne - Business Process Automation Platform","article_published_time":"2024-04-18T11:19:57+00:00","og_image":[{"width":920,"height":640,"url":"https:\/\/itsm.com\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/itsm.com\/#organization","name":"SimpleOne","url":"https:\/\/itsm.com\/","sameAs":[],"logo":{"@type":"ImageObject","@id":"https:\/\/itsm.com\/#logo","inLanguage":"tr","url":"\/wp-content\/uploads\/2023\/11\/main_logo-1.png","contentUrl":"\/wp-content\/uploads\/2023\/11\/main_logo-1.png","width":166,"height":23,"caption":"SimpleOne"},"image":{"@id":"https:\/\/itsm.com\/#logo"}},{"@type":"WebSite","@id":"https:\/\/itsm.com\/#website","url":"https:\/\/itsm.com\/","name":"SimpleOne - Business Process Automation Platform","description":"\u3164","publisher":{"@id":"https:\/\/itsm.com\/#organization"},"inLanguage":"tr"},{"@type":"ImageObject","@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#primaryimage","inLanguage":"tr","url":"\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png","contentUrl":"\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png","width":920,"height":640},{"@type":"WebPage","@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#webpage","url":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/","name":"[:en]What is Service Desk?[:pb]O que \u00e9 Service Desk?[:tr]Hizmet Masas\u0131 Nedir?[:ru]\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Service Desk?[:] - SimpleOne - Business Process Automation Platform","isPartOf":{"@id":"https:\/\/itsm.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#primaryimage"},"datePublished":"2024-04-18T11:19:57+00:00","dateModified":"2024-09-23T11:26:31+00:00","description":"Blog SimpleOne - Business Process Automation Platform [:en]What is Service Desk?[:pb]O que \u00e9 Service Desk?[:tr]Hizmet Masas\u0131 Nedir?[:ru]\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Service Desk?[:]","breadcrumb":{"@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itsm.com\/"},{"@type":"ListItem","position":2,"name":"What is Service Desk?"}]},{"@type":"Article","@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#article","isPartOf":{"@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#webpage"},"author":{"@id":"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358"},"headline":"Hizmet Masas\u0131 Nedir?","datePublished":"2024-04-18T11:19:57+00:00","dateModified":"2024-09-23T11:26:31+00:00","mainEntityOfPage":{"@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#webpage"},"wordCount":7073,"publisher":{"@id":"https:\/\/itsm.com\/#organization"},"image":{"@id":"https:\/\/itsm.com\/blog\/chto-takoe-service-desk\/#primaryimage"},"thumbnailUrl":"\/wp-content\/uploads\/2024\/09\/chto-takoe-service-desk-oblozhka.png","keywords":["ITSM","Service Desk"],"articleSection":["Blog"],"inLanguage":"tr"},{"@type":"Person","@id":"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358","name":"lyubov azarenko","url":"https:\/\/itsm.com\/tr\/author\/lyubov-azarenko\/"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts\/12797"}],"collection":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/comments?post=12797"}],"version-history":[{"count":2,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts\/12797\/revisions"}],"predecessor-version":[{"id":12810,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts\/12797\/revisions\/12810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/media\/12798"}],"wp:attachment":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/media?parent=12797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/categories?post=12797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/tags?post=12797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}