{"id":13372,"date":"2024-11-14T17:43:39","date_gmt":"2024-11-14T14:43:39","guid":{"rendered":"https:\/\/itsm.com\/?p=13372"},"modified":"2024-12-03T15:21:30","modified_gmt":"2024-12-03T12:21:30","slug":"back-office-automation","status":"publish","type":"post","link":"https:\/\/itsm.com\/tr\/blog\/back-office-automation\/","title":{"rendered":"Arka ofis otomasyonu: ESM&#8217;nin dijital i\u015f d\u00f6n\u00fc\u015f\u00fcm\u00fcnde oynad\u0131\u011f\u0131 rol"},"content":{"rendered":"<p>Her i\u015fletme, insan kaynaklar\u0131ndan b\u00fct\u00e7e ve gider y\u00f6netimine kadar \u00e7ok say\u0131da rutin arka ofis g\u00f6reviyle kar\u015f\u0131 kar\u015f\u0131yad\u0131r. Bu s\u00fcre\u00e7lerin \u00e7o\u011fu hala manuel olarak yap\u0131lmakta, bu da gecikmelere, hatalara ve departmanlar aras\u0131nda \u015feffafl\u0131k eksikli\u011fine yol a\u00e7maktad\u0131r. Bu da \u00fcretkenli\u011fi azalt\u0131r ve operasyonel riski art\u0131r\u0131r.<\/p>\n<p><strong>Kurumsal Hizmet Y\u00f6netimi (ESM)<\/strong>, departmanlar aras\u0131 s\u00fcre\u00e7lerin dijitalle\u015ftirilmesini ve standartla\u015ft\u0131r\u0131lmas\u0131n\u0131 i\u00e7eren bir yakla\u015f\u0131md\u0131r: BT, \u0130K, finans, sat\u0131n alma ve AWS. ESM departmanlar aras\u0131ndaki i\u015fbirli\u011fini geli\u015ftirir, darbo\u011fazlar\u0131 ortadan kald\u0131r\u0131r ve s\u00fcre\u00e7leri daha \u015feffaf ve verimli hale getirerek \u00e7al\u0131\u015fanlar\u0131n \u00fczerindeki y\u00fck\u00fc azalt\u0131r ve g\u00f6revlerin tamamlanmas\u0131n\u0131 h\u0131zland\u0131r\u0131r.<\/p>\n<p>TAdviser ara\u015ft\u0131rmas\u0131, Rus \u015firketlerinin arka ofis i\u015flevlerini otomatikle\u015ftirmek i\u00e7in aktif olarak ESM kullanmaya do\u011fru ilerledi\u011fini g\u00f6steriyor. Anahtar rakamlar:<\/p>\n<ul>\n<li><strong>\u015eirketlerin 59<strong>%<\/strong>\u00a0<\/strong>hali haz\u0131rda hizmet s\u00fcre\u00e7lerini <strong>birle\u015ftirilmi\u015f bir ESM sistemi<\/strong> kullanarak otomatikle\u015ftirmi\u015f durumda ve bu da operasyonel maliyetleri \u00f6nemli \u00f6l\u00e7\u00fcde azaltmalar\u0131na ve hizmet kalitesini art\u0131rmalar\u0131na olanak sa\u011fl\u0131yor.<\/li>\n<li><strong>\u015eirketlerin 33<\/strong><strong>%<\/strong>\u00a0<strong>yerli ESM \u00e7\u00f6z\u00fcmleri<\/strong> kullanmaktad\u0131r; bu da ithal ikamesi ve ulusal BT \u00e7\u00f6z\u00fcmlerinin g\u00fc\u00e7lendirilmesi rotas\u0131yla ili\u015fkilidir.<\/li>\n<\/ul>\n<p><strong>\u00c7SY uygulamas\u0131n\u0131n ana hedefleri:<\/strong><\/p>\n<ul>\n<li>\u0130\u015f s\u00fcre\u00e7lerinin basitle\u015ftirilmesi ve standartla\u015ft\u0131r\u0131lmas\u0131,<\/li>\n<li>B\u00f6l\u00fcmler aras\u0131 etkile\u015fimin geli\u015ftirilmesi,<\/li>\n<li>Taleplere yan\u0131t s\u00fcresinin azalt\u0131lmas\u0131,<\/li>\n<li>Rutin operasyonlar\u0131n maliyetinde tasarruf,<\/li>\n<li>\u0130\u00e7 hizmetlerde \u00e7al\u0131\u015fanlar\u0131n memnuniyetinin art\u0131r\u0131lmas\u0131<\/li>\n<\/ul>\n<p>Bu makalede, ESM ile hangi i\u015f fonksiyonlar\u0131n\u0131n otomatikle\u015ftirilebilece\u011fini, arka ofisi nas\u0131l etkiledi\u011fini ve ESM&#8217;nin g\u00fcn\u00fcm\u00fcz kurulu\u015flar\u0131 i\u00e7in neden \u00f6nemli bir ara\u00e7 haline geldi\u011fini tart\u0131\u015faca\u011f\u0131z.<\/p>\n<h2>Kurumsal Hizmet Y\u00f6netimi (ESM) nedir?<\/h2>\n<div style=\"border-left: 5px solid #E31450; border-radius: 0px; padding: 20px 30px 1px 30px; margin-bottom: 35px; margin-top: 5px; background: #FFFFFF;\">\n<p><strong>Kurumsal Hizmet Y\u00f6netimi (ESM)<\/strong>, BT hizmet y\u00f6netimi (<a href=\"https:\/\/itsm.com\/tr\/blog\/itsm-podhod\">ITSM<\/a>) ilkelerinden yaln\u0131zca BT departman\u0131 i\u00e7inde de\u011fil, kurum genelinde yararlanmay\u0131 ama\u00e7layan bir sistemdir. Basit\u00e7e ifade etmek gerekirse, \u0130K, finans, hukuk, sat\u0131n alma veya varl\u0131k y\u00f6netimi gibi bir kurulu\u015fun i\u00e7 hizmetlerini y\u00f6netmek ve sunmak i\u00e7in birle\u015fik bir yakla\u015f\u0131md\u0131r.<\/p>\n<\/div>\n[cta_banner link=&#8221;https:\/\/itsm.com\/tr\/platform\/?utm_source=blog_back-office-automation\/&#8221; title=&#8221;daha detayl\u0131&#8221;]<a href=\"https:\/\/itsm.com\/tr\/platform\/?utm_source=blog_back-office-automation\/\">ESM-platform SimpleOne<\/a> [\/cta_banner]\n<p>ITSM, i\u015f de\u011feri yaratmaya odaklanarak BT hizmetlerini etkin bir \u015fekilde y\u00f6netmek i\u00e7in bir dizi uygulama ve s\u00fcre\u00e7 olarak geli\u015fmi\u015ftir. Temel ITSM ilkeleri aras\u0131nda m\u00fc\u015fteri odakl\u0131l\u0131k, s\u00fcrekli iyile\u015ftirme ve s\u00fcre\u00e7 standardizasyonu yer al\u0131r ve bunlar birlikte geli\u015fmi\u015f hizmet kalitesi ve kaynak optimizasyonuna yol a\u00e7ar.<\/p>\n<p>Zamanla bu ilkelerin di\u011fer i\u015f fonksiyonlar\u0131na da ba\u015far\u0131yla uygulanabilece\u011fi anla\u015f\u0131ld\u0131. Bu, BT hizmet y\u00f6netimi metriklerini bir \u015firket i\u00e7indeki farkl\u0131 operasyonlara uyarlayan bir yakla\u015f\u0131m olan <strong>ESM <\/strong>&#8216;nin geli\u015ftirilmesine yol a\u00e7t\u0131. Sonu\u00e7, standartla\u015ft\u0131r\u0131lm\u0131\u015f i\u015f ak\u0131\u015flar\u0131 ve t\u00fcm departmanlar i\u00e7in merkezi bir y\u00f6netim sistemidir; bu da tutarl\u0131l\u0131\u011f\u0131 ve i\u015fbirli\u011fini b\u00fcy\u00fck \u00f6l\u00e7\u00fcde art\u0131r\u0131r.<\/p>\n<h3>Bir ESM sisteminin ana bile\u015fenleri<\/h3>\n<ul>\n<li><strong>Self Servis Portal\u0131<\/strong><strong>:<\/strong> Kullan\u0131c\u0131lara tek bir pencere arac\u0131l\u0131\u011f\u0131yla \u015firket i\u00e7i hizmetlerle etkile\u015fim kurma olana\u011f\u0131 sa\u011flayan merkezi bir platformdur. \u00c7al\u0131\u015fanlar portal\u0131 kullanarak hizmet talep edebilir, olay bildirebilir, taleplerinin durumunu takip edebilir ve bir bilgi taban\u0131nda \u00e7\u00f6z\u00fcmler bulabilir.<\/li>\n<li><strong>Hizmet Katalo\u011fu:<\/strong> Bir kurulu\u015fun \u00e7e\u015fitli dahili departmanlar\u0131 <strong>(\u00f6rne\u011fin BT, \u0130K, Sat\u0131n Alma, ACH, vb.)<\/strong> taraf\u0131ndan sa\u011flanan mevcut t\u00fcm hizmet ve servislerin yap\u0131land\u0131r\u0131lm\u0131\u015f bir listesi. Hizmet katalo\u011fu yaln\u0131zca mevcut hizmetleri tan\u0131mlamakla kalmaz, ayn\u0131 zamanda <strong>(SLA)<\/strong> son tarihlerini, maliyeti (varsa), talep s\u00fcre\u00e7lerini, sorumlu taraflar\u0131 ve olas\u0131 etkile\u015fim senaryolar\u0131n\u0131 da a\u00e7\u0131k\u00e7a tan\u0131mlar.<\/li>\n<li><strong>\u0130\u015f ak\u0131\u015f\u0131:<\/strong> talep i\u015fleme ve hizmet sunumunda g\u00f6rev ak\u0131\u015f\u0131n\u0131 otomatikle\u015ftiren ve koordine eden ESM&#8217;nin \u00f6nemli bir bile\u015fenidir. \u00d6zelle\u015ftirilebilir i\u015f s\u00fcre\u00e7leri, onay y\u00f6netimi, eskalasyon mekanizmalar\u0131, bildirim sistemi ve departmanlar ve sistemler aras\u0131nda g\u00f6revlerin ak\u0131ll\u0131 y\u00f6nlendirmesini i\u00e7erir.<\/li>\n<li><strong><a href=\"https:\/\/itsm.com\/tr\/blog\/incident-management-processes-examples-tools\/\">Olay ve Talep Y\u00f6netim Sistemi<\/a>:<\/strong> Olaylar\u0131 ve hizmet taleplerini kaydetmek, s\u0131n\u0131fland\u0131rmak, \u00f6nceliklendirmek ve izlemek i\u00e7in bir ara\u00e7. Bu sistem, taleplerin ve olaylar\u0131n etkin ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimini sa\u011flayacakt\u0131r.<\/li>\n<li><strong>Hizmet Seviyesi Analiti\u011fi ve Y\u00f6netimi (SLA) ara\u00e7lar\u0131:<\/strong> hizmet sunum performans\u0131n\u0131 analiz etmek ve hizmet seviyesi anla\u015fmalar\u0131n\u0131 y\u00f6netmek i\u00e7in kapsaml\u0131 i\u015flevsellik. Bu ara\u00e7lar performans verilerini toplaman\u0131za ve g\u00f6rselle\u015ftirmenize, SLA uyumlulu\u011funu izlemenize, raporlar olu\u015fturman\u0131za ve e\u011filimleri analiz etmenize olanak tan\u0131r.<\/li>\n<li><strong>Bilgi Bankas\u0131:<\/strong> Yararl\u0131 bilgiler, talimatlar, s\u0131k\u00e7a sorulan sorular (SSS), sorun \u00e7\u00f6zme makaleleri ve \u00f6nerilerden olu\u015fan merkezi bir havuz. Bilgi taban\u0131, kullan\u0131c\u0131lar\u0131n destek istemelerine gerek kalmadan sorular\u0131na kendi ba\u015flar\u0131na yan\u0131t bulmalar\u0131na olanak tan\u0131yarak destek ekibi \u00fczerindeki y\u00fck\u00fc azaltmaya ve tipik sorunlar\u0131n \u00e7\u00f6z\u00fcm\u00fcn\u00fc h\u0131zland\u0131rmaya yard\u0131mc\u0131 olur.<\/li>\n<\/ul>\n<div class=\"mceTemp\"><\/div>\n<h2>ESM arka ofis s\u00fcre\u00e7lerini nas\u0131l d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor<\/h2>\n<p><strong>Arka ofis s\u00fcre\u00e7leri<\/strong> bir \u015firketin istikrarl\u0131 operasyonlar\u0131n\u0131n bel kemi\u011fidir. Bu g\u00f6revler, insan kaynaklar\u0131 y\u00f6netimi, finansal operasyonlar, sat\u0131n alma ve s\u00f6zle\u015fme y\u00f6netimi ile \u00f6n ofisi destekler. Ancak bu s\u00fcre\u00e7ler genellikle el eme\u011fi, farkl\u0131 sistemler ve yetersiz otomasyon ile a\u015f\u0131r\u0131 y\u00fck alt\u0131nda kalmakta, bu da \u00fcretkenli\u011fi azaltmakta ve maliyetleri art\u0131rmaktad\u0131r.<\/p>\n<p><strong>Kurumsal Hizmet Y\u00f6netimi (ESM)<\/strong>, departmanlar aras\u0131ndaki s\u00fcre\u00e7leri entegre etmek ve rutin g\u00f6revleri otomatikle\u015ftirmek i\u00e7in tek bir platform sa\u011flayarak bu sorunlar\u0131 ele al\u0131r. Bu, \u00e7al\u0131\u015fanlar\u0131n i\u015f y\u00fck\u00fcn\u00fc azalt\u0131r, \u00e7al\u0131\u015fan deneyimini iyile\u015ftirir ve kurulu\u015f genelinde hizmet sunumunu geli\u015ftirir.<\/p><h3>Arka ofisin ana g\u00f6revleri<\/h3>\n<p>Arka ofis s\u00fcre\u00e7leri a\u015fa\u011f\u0131dakiler gibi bir\u00e7ok g\u00f6revi kapsar:<\/p>\n<p><strong>1. \u0130K<\/strong>:<\/p>\n<ul>\n<li>\u0130nsan kaynaklar\u0131 y\u00f6netimi: tatil, hastal\u0131k izni, \u00e7al\u0131\u015fanlar\u0131n i\u015fe al\u0131nmas\u0131 ve i\u015ften \u00e7\u0131kar\u0131lmas\u0131.<\/li>\n<li>Personel dosyalar\u0131n\u0131n tutulmas\u0131 ve personel belgelerinin i\u015flenmesi<\/li>\n<li>Yard\u0131mlar\u0131n ve tazminatlar\u0131n y\u00f6netimi.<\/li>\n<\/ul>\n<p><strong>2. Finans:<\/strong><\/p>\n<ul>\n<li>Faturalar\u0131n i\u015flenmesi, sat\u0131n alma talepleri, harcamalar\u0131n onaylanmas\u0131.<\/li>\n<li>Mali dok\u00fcmantasyon, raporlama ve \u00f6demeleri y\u00f6netin.<\/li>\n<li>B\u00fct\u00e7e kontrol\u00fc ve ger\u00e7ek maliyetlerle korelasyon<\/li>\n<\/ul>\n<p><strong>3. Tedarik:<\/strong><\/p>\n<ul>\n<li>Ekipman ve hizmet sipari\u015fi<\/li>\n<li>Tedarik\u00e7ilerle yap\u0131lan s\u00f6zle\u015fmelerin yerine getirilmesi \u00fczerinde kontrol.<\/li>\n<li>Sat\u0131n alma ve \u00f6demelerle ilgili dok\u00fcmantasyonun s\u00fcrd\u00fcr\u00fclmesi.<\/li>\n<\/ul>\n<p><strong>4. BT hizmet y\u00f6netimi:<\/strong><\/p>\n<ul>\n<li>BT altyap\u0131s\u0131n\u0131n, olaylar\u0131n ve ekipman taleplerinin y\u00f6netimi.<\/li>\n<li>Lisans kontrol\u00fc ve sistem eri\u015fim y\u00f6netimi.<\/li>\n<\/ul>\n<p><strong>5. Y\u00f6netim ve Bak\u0131m Departman\u0131 Y\u00f6netim ve Bak\u0131m Departman\u0131 (AMD):<\/strong><\/p>\n<ul>\n<li>\u0130\u00e7 ekonomik ihtiya\u00e7lar\u0131n organizasyonu (malzeme, k\u0131rtasiye ve ekipman temini).<\/li>\n<li>Temizlik i\u015flerinin yap\u0131lmas\u0131 (\u00f6rn. ekipmanlar\u0131n onar\u0131lmas\u0131).<\/li>\n<\/ul>\n<p><strong>Par\u00e7alanma sorunu:<\/strong> her departman ayr\u0131 ara\u00e7lar kullanarak kendi y\u00f6ntemiyle \u00e7al\u0131\u015fmakta, bu da tutars\u0131zl\u0131\u011fa ve s\u00fcre\u00e7 \u015feffafl\u0131\u011f\u0131n\u0131n eksikli\u011fine yol a\u00e7maktad\u0131r.<\/p>\n<p>Bir\u00e7ok \u015firket i\u00e7in, arka ofis operasyonlar\u0131n\u0131n ESM arac\u0131l\u0131\u011f\u0131yla merkezile\u015ftirilmesi \u015fimdiden somut sonu\u00e7lar vermi\u015ftir. <strong>TAdviser<\/strong>&#8216;a g\u00f6re, <strong>ortak hizmet merkezleri (CSC&#8217;ler)<\/strong> kuran \u015firketler, dijitalle\u015fme ve otomasyon sayesinde <strong>i\u015fletme maliyetlerinde <\/strong>30% varan tasarruflar elde etti. Bu, BT hizmet y\u00f6netimi, muhasebe, \u0130K ve sat\u0131n alma taleplerinin ele al\u0131nmas\u0131 gibi alanlar i\u00e7in ge\u00e7erlidir.<\/p>\n<h3>Bir ESM sistemi ile arka ofis g\u00f6revlerini otomatikle\u015ftirme \u00f6rnekleri<\/h3>\n<p><strong>1. \u00c7al\u0131\u015fanlar\u0131n i\u015fe al\u0131nmas\u0131 ve i\u015ften \u00e7\u0131kar\u0131lmas\u0131:<\/strong><\/p>\n<ul>\n<li>Bu, birden fazla departman\u0131n kat\u0131l\u0131m\u0131n\u0131 gerektiren en karma\u015f\u0131k s\u00fcre\u00e7lerden biridir. ESM, eri\u015fim izni verilmesinden i\u015fe al\u0131ma kadar eylem s\u0131ras\u0131n\u0131 otomatikle\u015ftirerek zaman\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde azalt\u0131r ve gecikmeleri ortadan kald\u0131r\u0131r.<\/li>\n<\/ul>\n<p><strong>2. Tatil, hastal\u0131k izni, i\u015f seyahati talepleri:<\/strong><\/p>\n<ul>\n<li>\u00c7al\u0131\u015fanlar self-servis portal\u0131 \u00fczerinden taleplerini iletir. ESM bunlar\u0131 otomatik olarak onaya sunar ve \u0130K ile koordine eder.<\/li>\n<\/ul>\n<p><strong>3. Sat\u0131n alma ve varl\u0131k y\u00f6netimi:<\/strong><\/p>\n<ul>\n<li>Ekipman sat\u0131n alma talebi otomatik olarak finans ile koordine edilir ve ard\u0131ndan sat\u0131n alma departman\u0131na g\u00f6nderilir. S\u00fcre\u00e7, y\u00fcr\u00fctmeyi h\u0131zland\u0131ran ve maliyetleri en aza indiren ESM sistemi taraf\u0131ndan kontrol edilir.<\/li>\n<\/ul>\n<p><strong>4. Mali i\u015flemler ve fatura mutabakat\u0131:<\/strong><\/p>\n<ul>\n<li>Sistem, fatura i\u015fleme ve onay\u0131n\u0131 t\u00fcm a\u015famalarda y\u00f6netebilir, hatalar\u0131 azalt\u0131r ve mutabakat\u0131 basitle\u015ftirir.<\/li>\n<\/ul>\n<p><strong>5. Destek talepleri (BT, \u0130K):<\/strong><\/p>\n<ul>\n<li>\u00c7al\u0131\u015fanlar taleplerini portal \u00fczerinden iletir ve sistem bu talepleri otomatik olarak do\u011fru departmana y\u00f6nlendirir ve burada i\u015f ak\u0131\u015f\u0131na g\u00f6re i\u015fleme al\u0131n\u0131r.<\/li>\n<\/ul>\n<h3>S\u00fcre\u00e7lerin ESM sistemi ile tek bir sistemde konsolide edilmesi<\/h3>\n<ul>\n<li><strong>Self Servis Portal\u0131:<\/strong> \u00c7al\u0131\u015fanlar, portal \u00fczerinden tatil, seyahat, teknik destek vb. taleplerini iletebilecekleri bir i\u00e7 hizmet katalo\u011funa eri\u015firler. Her hizmet i\u00e7in kurallar ve son tarihler tan\u0131mlanm\u0131\u015ft\u0131r.<\/li>\n<li><strong>\u0130\u015f ak\u0131\u015f\u0131:<\/strong> Bir \u00e7al\u0131\u015fan bir talep g\u00f6ndererek otomatik bir s\u00fcreci tetikler. \u00d6rne\u011fin, bir ekipman sat\u0131n alma talebi a\u00e7\u0131k\u00e7a tan\u0131mlanm\u0131\u015f bir s\u0131rayla BT, finans ve sat\u0131n alma s\u00fcre\u00e7lerinden ge\u00e7erek manuel organizasyonu ortadan kald\u0131r\u0131r.<\/li>\n<li><strong>Otomatik y\u00f6nlendirme:<\/strong> ESM, g\u00f6revleri departmanlara otomatik olarak atar. \u00d6rne\u011fin, bir i\u015fe al\u0131m talebi par\u00e7alara ayr\u0131l\u0131r: BT kurulumu, \u0130K evrak i\u015flerini ve sat\u0131n alma da ekipman\u0131 hallediyor. Bir \u00e7al\u0131\u015fan bir talep g\u00f6nderir ve sistem bunu do\u011fru departmanlara y\u00f6nlendirir.<\/li>\n<li><strong>T\u00fcm a\u015famalar\u0131n \u015feffafl\u0131\u011f\u0131:<\/strong> ESM, bir g\u00f6revin ilerleyi\u015fini ger\u00e7ek zamanl\u0131 olarak takip etmenize olanak tan\u0131yarak \u015feffafl\u0131k sa\u011flar. \u00d6rne\u011fin, bir \u00e7al\u0131\u015fan bir tatil talebi g\u00f6ndermi\u015fse, hangi a\u015famada oldu\u011funu g\u00f6rebilir.<\/li>\n<\/ul>\n<h3>Veri kontrol\u00fc ve s\u00fcre\u00e7 \u015feffafl\u0131\u011f\u0131<\/h3>\n<p>ESM ayr\u0131ca s\u00fcre\u00e7ler \u00fczerinde tam kontrol sa\u011flar. Sadece g\u00f6revler i\u00e7in bir platform de\u011fil, ayn\u0131 zamanda temel metrikleri izlemek i\u00e7in bir operasyonel analiz ve raporlama arac\u0131d\u0131r:<\/p>\n<ul>\n<li><strong>Gecikme Bildirimleri:<\/strong> ESM teslim s\u00fcrelerini izler, gecikmeler ve olas\u0131 SLA ihlalleri konusunda uyar\u0131 verir.<\/li>\n<li><strong>Tek veritaban\u0131:<\/strong> Arka ofis s\u00fcre\u00e7leri, her talebe benzersiz bir numara atanarak izleme ve i\u015flemeyi basitle\u015ftiren ortak bir veritaban\u0131nda yakalan\u0131r.<\/li>\n<li><strong>Raporlama:<\/strong> Talepler, geri d\u00f6n\u00fc\u015f s\u00fcresi, talep say\u0131s\u0131 ve di\u011fer metriklere g\u00f6re analiz edilerek departmanlar\u0131n ve bireysel \u00e7al\u0131\u015fanlar\u0131n performans\u0131n\u0131 de\u011ferlendirmenize olanak tan\u0131r.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/itsm.com\/tr\/platform\">ESM-sistemi<\/a> arac\u0131l\u0131\u011f\u0131yla otomasyon, farkl\u0131 arka ofis s\u00fcre\u00e7lerini tek bir platformda birle\u015ftirmenize olanak tan\u0131r. Bu, bilgiyi h\u0131zland\u0131r\u0131r, hatalar\u0131 en aza indirir ve departmanlar aras\u0131ndaki ileti\u015fimi geli\u015ftirerek ESM&#8217;yi operasyonel verimlili\u011fi art\u0131rmak i\u00e7in g\u00fc\u00e7l\u00fc bir ara\u00e7 haline getirir.<\/p>\n<h2>Arka ofis g\u00f6revleri i\u00e7in ESM sistemi uygulamas\u0131n\u0131n ba\u015far\u0131l\u0131 \u00f6rnekleri<\/h2>\n<h3>MTS Bank<\/h3>\n<p>MTS Bank, SimpleOne ESM sistemini hayata ge\u00e7irdi. <strong>Projenin<\/strong> ana hedefleri, m\u00fc\u015fteri olaylar\u0131n\u0131 \u00e7\u00f6zme s\u00fcresini <strong>%50<\/strong>, toplu olaylar\u0131 kaydetme s\u00fcresini <strong>30<\/strong><strong>% <\/strong>oran\u0131nda azaltmak ve rutin g\u00f6revlerin koordinasyonu ve \u00e7\u00f6z\u00fcm\u00fc i\u00e7in dahili i\u015f s\u00fcre\u00e7lerinin tam otomasyonunu sa\u011flamakt\u0131r. <strong>ESM sistemi uygulamas\u0131 \u00e7er\u00e7evesinde banka taraf\u0131ndan belirlenen t\u00fcm g\u00f6revleri yerine getirmeyi ba\u015fard\u0131k:<\/strong><\/p>\n<ul>\n<li>Platform, harcamalar\u0131n, sat\u0131n almalar\u0131n ve stoklar\u0131n y\u00f6netimi de dahil olmak \u00fczere idari ve i\u015f s\u00fcre\u00e7lerinin otomatikle\u015ftirilmesini sa\u011flad\u0131. Ofis malzemeleri ve bak\u0131m sipari\u015fi gibi hizmet taleplerinin i\u015flenmesine y\u00f6nelik rutin i\u015flemler art\u0131k daha h\u0131zl\u0131 ve hatas\u0131z.<\/li>\n<li>Ayn\u0131 zamanda platform, gider y\u00f6netimi, sat\u0131n alma ve envanter y\u00f6netimi de dahil olmak \u00fczere idari ve i\u015f s\u00fcre\u00e7lerinin otomatikle\u015ftirilmesini m\u00fcmk\u00fcn k\u0131lm\u0131\u015ft\u0131r.<\/li>\n<li>POS terminal y\u00f6netimi de dahil olmak \u00fczere sat\u0131n alma s\u00fcre\u00e7leri. Terminallerin etkinle\u015ftirilmesi, devre d\u0131\u015f\u0131 b\u0131rak\u0131lmas\u0131 ve teknik deste\u011finin yan\u0131 s\u0131ra i\u015flem izleme ve tahsilat s\u00fcre\u00e7leri otomatikle\u015ftirilmi\u015ftir. Bu, POS terminali altyap\u0131s\u0131 \u00fczerindeki kontrol\u00fc art\u0131rm\u0131\u015ft\u0131r.<\/li>\n<li>ESM, fatura \u00f6deme taleplerinin i\u015flenmesi, b\u00fct\u00e7elerin ayarlanmas\u0131 ve di\u011fer i\u015flemlerle ilgili bir\u00e7ok i\u00e7 s\u00fcreci otomatikle\u015ftirmi\u015ftir.<\/li>\n<\/ul>\n<h3>IT \u015firketi Servionics<\/h3>\n<p>Servionica, kurumsal hizmetleri y\u00f6netme s\u00fcrecini otomatikle\u015ftirmek i\u00e7in SimpleOne platformunu se\u00e7ti. <strong>Projenin ilk a\u015famas\u0131 i\u015fe al\u0131m s\u00fcrecini ba\u015far\u0131yla otomatikle\u015ftirdi<\/strong>, bu da 2.000&#8217;den fazla \u00e7al\u0131\u015fan\u0131 olan bir \u015firket i\u00e7in \u00f6zellikle \u00f6nemli:<\/p>\n<ul>\n<li>Bir \u015firket \u00e7al\u0131\u015fan\u0131 birka\u00e7 t\u0131klamayla bir uzman i\u00e7in talep olu\u015fturabilir ve onaya g\u00f6nderebilir.<\/li>\n<li>\u0130nsan Kaynaklar\u0131 departman\u0131 \u00e7al\u0131\u015fanlar\u0131 da aday kartlar\u0131n\u0131 birka\u00e7 t\u0131klamayla doldurabilir ve de\u011ferlendirilmek \u00fczere g\u00f6nderebilir.<\/li>\n<li>Uyar\u0131lar\u0131n yan\u0131 s\u0131ra aday kartlar\u0131n\u0131n basit ve net g\u00f6r\u00fcn\u00fcmleri, yan\u0131t almak i\u00e7in gereken s\u00fcreyi azalt\u0131r.<\/li>\n<li>M\u00fclakatlar\u0131n atanmas\u0131 da sistemde ger\u00e7ekle\u015fir. Platform, aday onay s\u00fcrecinin dahili olarak s\u00fcrd\u00fcr\u00fclmesini sa\u011flar.<\/li>\n<\/ul>\n[cta_banner link=&#8221;https:\/\/itsm.com\/tr\/platform\/?utm_source=blog_back-office-automation\/&#8221; title=&#8221;daha detayl\u0131&#8221;]<a href=\"https:\/\/itsm.com\/tr\/platform\/?utm_source=blog_back-office-automation\/\">ESM-platform SimpleOne<\/a> [\/cta_banner]\n<h2>\u00d6zet<\/h2>\n<p>Arka ofis s\u00fcre\u00e7lerinin otomasyonu, modern \u015firketlerin verimlili\u011fini ve rekabet g\u00fcc\u00fcn\u00fc art\u0131rmaya y\u00f6nelik \u00f6nemli bir ad\u0131m haline gelmektedir. ESM uygulamas\u0131, \u00e7ok say\u0131da dahili g\u00f6revin optimize edilmesine yard\u0131mc\u0131 olarak maliyetleri \u00f6nemli \u00f6l\u00e7\u00fcde azalt\u0131r ve insan fakt\u00f6r\u00fcn\u00fcn rutin operasyonlar \u00fczerindeki etkisini en aza indirir.<\/p>\n<p>ESM&#8217;nin faydalar\u0131 \u00f6zellikle geli\u015fmi\u015f BT altyap\u0131s\u0131na ve olgun y\u00f6netim s\u00fcre\u00e7lerine sahip \u015firketler i\u00e7in somuttur, \u00e7\u00fcnk\u00fc bu \u00e7\u00f6z\u00fcm \u00fcretkenli\u011fi h\u0131zl\u0131 ve etkili bir \u015fekilde art\u0131r\u0131r, operasyonlar\u0131n \u015feffafl\u0131\u011f\u0131n\u0131 geli\u015ftirir ve hem i\u00e7 hem de d\u0131\u015f hizmetlerin kalitesini y\u00fckseltir. Bu t\u00fcr d\u00f6n\u00fc\u015f\u00fcmler \u00e7al\u0131\u015fanlar ve m\u00fc\u015fteriler i\u00e7in ek de\u011fer yaratarak genel i\u015f b\u00fcy\u00fcmesine katk\u0131da bulunur.<\/p>","protected":false},"excerpt":{"rendered":"<p>Her i\u015fletme, insan kaynaklar\u0131ndan b\u00fct\u00e7e ve gider y\u00f6netimine kadar \u00e7ok say\u0131da rutin arka ofis g\u00f6reviyle kar\u015f\u0131 kar\u015f\u0131yad\u0131r. Bu s\u00fcre\u00e7lerin \u00e7o\u011fu hala manuel olarak yap\u0131lmakta, bu da gecikmelere, hatalara ve departmanlar aras\u0131nda \u015feffafl\u0131k eksikli\u011fine yol a\u00e7maktad\u0131r. Bu da \u00fcretkenli\u011fi azalt\u0131r ve operasyonel riski art\u0131r\u0131r. Kurumsal Hizmet Y\u00f6netimi (ESM), departmanlar aras\u0131 s\u00fcre\u00e7lerin dijitalle\u015ftirilmesini ve standartla\u015ft\u0131r\u0131lmas\u0131n\u0131 i\u00e7eren bir [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":13389,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[6],"yoast_head":"<title>Arka ofis otomasyonu: ESM&#039;nin dijital i\u015f d\u00f6n\u00fc\u015f\u00fcm\u00fcnde oynad\u0131\u011f\u0131 rol - SimpleOne - Business Process Automation Platform<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arka ofis otomasyonu: ESM&#039;nin dijital i\u015f d\u00f6n\u00fc\u015f\u00fcm\u00fcnde oynad\u0131\u011f\u0131 rol - SimpleOne - Business Process Automation Platform\" \/>\n<meta property=\"og:description\" content=\"Her i\u015fletme, insan kaynaklar\u0131ndan b\u00fct\u00e7e ve gider y\u00f6netimine kadar \u00e7ok say\u0131da rutin arka ofis g\u00f6reviyle kar\u015f\u0131 kar\u015f\u0131yad\u0131r. Bu s\u00fcre\u00e7lerin \u00e7o\u011fu hala manuel olarak yap\u0131lmakta, bu da gecikmelere, hatalara ve departmanlar aras\u0131nda \u015feffafl\u0131k eksikli\u011fine yol a\u00e7maktad\u0131r. Bu da \u00fcretkenli\u011fi azalt\u0131r ve operasyonel riski art\u0131r\u0131r. 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