{"id":8250,"date":"2024-01-19T18:46:11","date_gmt":"2024-01-19T15:46:11","guid":{"rendered":"https:\/\/simpleone.ru\/?p=8250"},"modified":"2024-09-20T15:32:11","modified_gmt":"2024-09-20T12:32:11","slug":"itsm-podhod","status":"publish","type":"post","link":"https:\/\/itsm.com\/tr\/blog\/itsm-podhod\/","title":{"rendered":"ITSM yakla\u015f\u0131m\u0131 nedir ve i\u015f i\u00e7in faydalar\u0131 nelerdir?"},"content":{"rendered":"

ITSM terimi son zamanlarda olduk\u00e7a aktif olarak kullan\u0131lmaktad\u0131r – bunun nedeni, dayand\u0131\u011f\u0131 hizmet yakla\u015f\u0131m\u0131n\u0131n, klasik kaynak tabanl\u0131 yakla\u015f\u0131m\u0131n yerine bir\u00e7ok sekt\u00f6rde ge\u00e7mesi olmu\u015ftur. Bu yakla\u015f\u0131mlar aras\u0131ndaki farklar\u0131 ve ITSM’in i\u015fletmeye getirdi\u011fi avantajlar\u0131 \u00f6\u011frenelim.<\/strong><\/p>\n

Neredeyse t\u00fcm g\u00f6revleri \u00e7\u00f6zmeye y\u00f6nelik klasik i\u015f yakla\u015f\u0131m\u0131, genellikle kaynaklara vurgu yap\u0131lmas\u0131n\u0131 i\u00e7erir: insanlar, ekipman, zaman, finans, vb. \u00d6rne\u011fin, SSCB’deki i\u015f g\u00fcnlerini veya baz\u0131 i\u015fletmelerde projelerin maliyetini hesaplamak i\u00e7in h\u00e2l\u00e2 kullan\u0131lan adam-saat terimini hat\u0131rlayal\u0131m. Bunlar, i\u015f s\u00fcre\u00e7leri s\u0131ras\u0131nda da\u011f\u0131t\u0131lan kaynaklard\u0131r. \u00d6rne\u011fin, bir bilgisayarda i\u015fletim sistemini yeniden y\u00fcklemek 1 adam-saat s\u00fcrecektir. Ofis paketlerinin, antivir\u00fcslerin, \u00f6zel yaz\u0131l\u0131mlar\u0131n kurulmas\u0131 gerekiyorsa, bu 4 adam-saat s\u00fcrecektir. \u0130lk durumda \u015firketin bir \u00e7al\u0131\u015fan\u0131n\u0131 bir saatli\u011fine m\u00fc\u015fteri g\u00f6nderilmesi gerekirken, ikinci durumda ya bir \u00e7al\u0131\u015fan 4 saatli\u011fine ya da iki \u00e7al\u0131\u015fan 2 saatli\u011fine g\u00f6nderilmelidir.<\/p>\n

Ancak, son zamanlarda klasik kaynak bazl\u0131 yakla\u015f\u0131m yerini hizmet bazl\u0131 yakla\u015f\u0131ma b\u0131rakmaktad\u0131r, \u00e7\u00fcnk\u00fc bu yakla\u015f\u0131m hizmet sa\u011flay\u0131c\u0131lar ve m\u00fc\u015fterileri i\u00e7in daha umut verici ve faydal\u0131d\u0131r. Bu tam olarak ITSM’in kendisidir – Bilgi Teknolojisi Hizmet Y\u00f6netimi. Bu k\u0131saltman\u0131n ard\u0131nda, BT hizmet y\u00f6netimine y\u00f6nelik bir metodoloji veya yakla\u015f\u0131m yatmaktad\u0131r.<\/p>\n[cta_banner link=”https:\/\/itsm.com\/itsm\/?utm_source=blog_simpleone” title=”daha fazla”]SimpleOne ITSM<\/a> [\/cta_banner]\n

ITSM nedir, basit bir \u015fekilde<\/h2>\n

ITSM (Bilgi Teknolojisi Hizmet Y\u00f6netimi)<\/strong>, bir organizasyonda BT hizmetlerini uygulama, y\u00f6netme ve iyile\u015ftirme yakla\u015f\u0131m\u0131d\u0131r.<\/p>\n

Bu yakla\u015f\u0131mda, BT alan\u0131ndaki herhangi bir faaliyet, m\u00fc\u015fteri sorunlar\u0131n\u0131 \u00e7\u00f6zmeyi ama\u00e7layan bir hizmet olarak kabul edilir. M\u00fc\u015fteriler hem d\u0131\u015f B2C veya B2B m\u00fc\u015fteriler ve ortaklar hem de i\u00e7 – \u015firketin \u00e7e\u015fitli departmanlar\u0131n\u0131n \u00e7al\u0131\u015fanlar\u0131 olabilir. Hizmetlere kullan\u0131c\u0131lar\u0131n teknik deste\u011fi, kurumsal sistemlere ve uygulamalara eri\u015fim sa\u011flama, \u00e7al\u0131\u015fma ekipman\u0131n\u0131n bak\u0131m\u0131 gibi i\u015fler dahildir. Bu t\u00fcr hizmetlerin parametreleri, hizmet sa\u011flay\u0131c\u0131 ile hizmet m\u00fc\u015fterisi aras\u0131ndaki ili\u015fkiyi d\u00fczenleyen SLA’da (hizmet seviyesi anla\u015fmas\u0131) belirtilir.<\/p>\n[important]<\/p>\n

ITSM’in ana hedefi, BT hizmetlerinin i\u015f ihtiya\u00e7lar\u0131na maksimum uyum sa\u011flamas\u0131n\u0131 ve son kullan\u0131c\u0131lar\u0131n memnuniyetini sa\u011flamakt\u0131r. Bunun i\u00e7in a\u00e7\u0131k ve \u015feffaf hizmet sunum s\u00fcre\u00e7leri olu\u015fturulur, SLA’lar tan\u0131t\u0131l\u0131r, kalite kontrol edilir ve olaylar h\u0131zla ortadan kald\u0131r\u0131l\u0131r.<\/p>\n

[\/important]\n

ITSM ve ITIL ayn\u0131 \u015fey mi?<\/h2>\n

ITSM ve ITIL terimleri s\u0131k s\u0131k birlikte kullan\u0131lsa da, kesinlikle e\u015fanlaml\u0131 de\u011fillerdir. ITIL, ITSM s\u00fcre\u00e7lerinin temel ald\u0131\u011f\u0131 en iyi uygulamalar k\u00fct\u00fcphanesidir ve ad\u0131 da bunu yans\u0131t\u0131r – BT Altyap\u0131 K\u00fct\u00fcphanesi. 1980’lerde ortaya \u00e7\u0131km\u0131\u015ft\u0131r – merkezi bilgisayarlar ve telekom\u00fcnikasyon ajans\u0131 taraf\u0131ndan olu\u015fturulan ve toplanan belgeler \u00fczerine in\u015fa edilmi\u015ftir. ITIL’in \u00f6zelli\u011fi, pratik odakl\u0131 yakla\u015f\u0131m\u0131d\u0131r: t\u00fcm tan\u0131mlar bir hizmetin ya\u015fam d\u00f6ng\u00fcs\u00fc \u00fczerinden verilir.<\/p>\n

ITIL’in g\u00fcncel versiyonu d\u00f6rd\u00fcnc\u00fcd\u00fcr ve 2019’da yay\u0131mlanm\u0131\u015ft\u0131r. Ana \u00f6zelli\u011fi, hizmetlerin kendilerine ya da s\u00fcre\u00e7lere de\u011fil, m\u00fc\u015fteri i\u00e7in verdikleri de\u011fere odaklanmas\u0131d\u0131r. ITIL hakk\u0131nda ve IT hizmet y\u00f6netimindeki d\u00f6rt boyut hakk\u0131nda daha fazla bilgi edinmek ve bunlar\u0131n bir \u015firket i\u00e7in de\u011fer yaratmada oynad\u0131klar\u0131 rol hakk\u0131nda daha fazla bilgi edinmek i\u00e7in blogumuzda okuyabilirsiniz.<\/p>\n

BT Hizmet Y\u00f6netimi s\u00fcre\u00e7leri<\/h2>\n

ITSM kavram\u0131n\u0131 pratikte ger\u00e7ekle\u015ftirmek i\u00e7in, ITIL’de tan\u0131mlanan bir dizi s\u00fcre\u00e7 kullan\u0131l\u0131r. Bu s\u00fcre\u00e7ler, stratejiden s\u00fcrekli iyile\u015ftirmeye kadar t\u00fcm BT hizmet ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc kapsar.<\/p>\n

Ana ITSM s\u00fcre\u00e7leri \u015funlard\u0131r:<\/p>\n

    \n
  1. Olay Y\u00f6netimi <\/strong>
    \nBir olaydan sonra hizmeti h\u0131zla geri y\u00fckleme ve kesinti s\u00fcresini minimize etme. S\u00fcre\u00e7, olaylar\u0131 kaydetme, s\u0131n\u0131fland\u0131rma, \u00f6nceliklendirme ve h\u0131zland\u0131rmay\u0131, ara\u015ft\u0131rma ve \u00e7\u00f6zme, kapatma ve tekrar\u0131n\u0131 \u00f6nlemek i\u00e7in analiz etme i\u015flemlerini i\u00e7erir.<\/li>\n
  2. Problem Y\u00f6netimi<\/strong>
    \nOlaylar\u0131n k\u00f6k nedenini ele alma ve gelecekteki olaylar\u0131 \u00f6nleme. S\u00fcre\u00e7, sorunlar\u0131n nedenlerini te\u015fhis etme, d\u00fczeltici eylemleri belirleme ve potansiyel sorunlar\u0131 proaktif olarak aramay\u0131 i\u00e7erir.<\/li>\n
  3. De\u011fi\u015fiklik Y\u00f6netimi<\/strong>
    \nSistemdeki de\u011fi\u015fikliklerden kaynaklanan kesintileri \u00f6nleme ve riskleri minimize etme. S\u00fcre\u00e7, altyap\u0131, uygulamalar ve hizmetlerle ilgili t\u00fcm de\u011fi\u015fikliklerin ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc y\u00f6netmektir.<\/li>\n
  4. Varl\u0131k Y\u00f6netimi<\/strong>
    \nHizmetlerin sunulmas\u0131 i\u00e7in gerekli olan t\u00fcm altyap\u0131 bile\u015fenlerinin envanterini \u00e7\u0131karma, hesaplama, kontrol ve izleme s\u00fcreci.<\/li>\n
  5. Bilgi Y\u00f6netimi<\/strong>
    \nBT hizmetlerine ili\u015fkin bilgilerin olu\u015fturulma, da\u011f\u0131tma ve kullanma s\u00fcreci.<\/li>\n<\/ol>\n

    Bir i\u015fletmede ITSM sistemi neden uygulanmal\u0131?<\/h2>\n

    Hizmet modeline ge\u00e7mek veya bir ITSM sistemi uygulamak, \u00f6ncelikle m\u00fc\u015fteriler ve BT hizmet sa\u011flay\u0131c\u0131lar\u0131 aras\u0131ndaki ili\u015fkiyi optimize etmeyi ve iyile\u015ftirmeyi sa\u011flar.<\/p>\n

    BT departman\u0131 yard\u0131mc\u0131 olmaktan \u00e7\u0131kar ve s\u00fcre\u00e7lerin standartla\u015ft\u0131r\u0131lmas\u0131nda ilgili bir kat\u0131l\u0131mc\u0131 olarak i\u015f stratejisinin uygulanmas\u0131na dahil olur.<\/p>\n

    ITSM metodolojisinin faydalar\u0131:<\/strong><\/p>\n

      \n
    • BT hizmetleri m\u00fc\u015fterilerinin memnuniyetini art\u0131rarak ileti\u015fim kurma s\u00fcrecine sistematik bir yakla\u015f\u0131m sa\u011flar;<\/li>\n
    • BT hizmet y\u00f6netim kalitesini iyile\u015ftirme;<\/li>\n
    • G\u00f6rev \u00f6nceliklendirme;<\/li>\n
    • Hizmet verimlili\u011finde art\u0131\u015f;<\/li>\n
    • Olay yan\u0131t h\u0131z\u0131nda art\u0131\u015f;<\/li>\n
    • Uzmanlar aras\u0131nda daha iyi i\u015f birli\u011fi;<\/li>\n
    • \u015eirketin genel verimlili\u011finde art\u0131\u015f.<\/li>\n<\/ul>\n

      Kimler ITSM’e ihtiya\u00e7 duyar?<\/h2>\n

      Bu sorunun cevab\u0131 basittir – herkes<\/strong>. Ve bu bir abart\u0131 de\u011fildir. ITIL 4 art\u0131k sadece BT ile s\u0131n\u0131rl\u0131 de\u011fildir. Yani, hizmet yakla\u015f\u0131m\u0131 herhangi bir faaliyet t\u00fcr\u00fcne uygulanabilir, \u00e7\u00fcnk\u00fc ITSM’in faydalar\u0131 (\u015feffafl\u0131k, y\u00f6netilebilirlik, olay say\u0131s\u0131nda azalma, verimlilik art\u0131\u015f\u0131 vb.) boyutundan ba\u011f\u0131ms\u0131z olarak t\u00fcm i\u015fletmeler i\u00e7in ge\u00e7erlidir.<\/p>\n

      ITSM metodolojisinin temel ilkeleri, herhangi bir hizmetin ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc tan\u0131mlayan be\u015f a\u015famada hizmet y\u00f6netimi s\u00fcrecini d\u00fczenler:<\/p>\n

        \n
      1. Hizmet stratejisinin olu\u015fturulmas\u0131;<\/li>\n
      2. Hizmetlerin tasar\u0131m\u0131;<\/li>\n
      3. Hizmetlerin d\u00f6n\u00fc\u015f\u00fcm\u00fc;<\/li>\n
      4. Hizmetlerin i\u015fletimi;<\/li>\n
      5. S\u00fcrekli iyile\u015ftirme.<\/li>\n<\/ol>\n

        Bu nedenle, ITSM’in temel ilkeleri herhangi bir hizmete uygulanabilir – b\u00f6ylece ESM konsepti do\u011fmu\u015ftur.<\/p>\n

        \n
        \n

        “Bilgi teknolojilerini kullanan herhangi bir \u015firket, hem sistemlerin kendilerindeki eksiklikler hem de olas\u0131 ar\u0131zalar nedeniyle belirli risklerle kar\u015f\u0131 kar\u015f\u0131ya kal\u0131r. Bu da i\u015f s\u00fcre\u00e7lerinde kesintilere ve do\u011frudan mali kay\u0131plara yol a\u00e7ar. ITSM, BT hizmetlerinin ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn t\u00fcm a\u015famalar\u0131nda yap\u0131land\u0131r\u0131lm\u0131\u015f bir yakla\u015f\u0131m uygulayarak bu riskleri sistematik olarak y\u00f6netmeyi sa\u011flar.<\/p>\n

        Yakla\u015f\u0131m, bir organizasyonun ana i\u015fine hizmet format\u0131nda de\u011fer getirmeye dayan\u0131r ve her biri kendi hedefleri ve g\u00f6revleri olan farkl\u0131 s\u00fcre\u00e7lere hizmet y\u00f6netim uygulamalar\u0131n\u0131 ay\u0131r\u0131r.<\/p>\n

        Bu ayr\u0131\u015ft\u0131rma, s\u00fcre\u00e7lerin \u015feffafl\u0131\u011f\u0131n\u0131, y\u00f6netilebilirli\u011fini ve hizmet sunum kalitesini art\u0131r\u0131r. \u00d6ncelikle BT hizmetleri i\u00e7in ge\u00e7erlidir, ancak ITSM ilkeleri, \u015firketin di\u011fer hizmet departmanlar\u0131n\u0131n organizasyonunda da faydal\u0131 olabilir. Bu nedenle, Hizmet Y\u00f6netimi uygulamalar\u0131 her t\u00fcrl\u00fc end\u00fcstri ve \u00f6l\u00e7ekteki organizasyonlar i\u00e7in ge\u00e7erlidir”,<\/p>\n

        – Andrey Vishnyakov, \u0130\u015f \u00dcr\u00fcn Direkt\u00f6r\u00fc, SimpleOne, ITIL\u00ae SL, MP, Uzman<\/strong><\/p>\n<\/div>\n

        \"\"<\/div>\n<\/blockquote>\n

        ITSM ve ESM – fark\u0131 nedir?<\/h2>\n

        ESM (Kurumsal Hizmet Y\u00f6netimi)<\/strong>, ITSM’in bir t\u00fcr geli\u015ftirilmi\u015f hali olan kurumsal hizmet y\u00f6netimi konseptidir. ESM, bir \u015firketin herhangi bir i\u015f birimine hizmet yakla\u015f\u0131m\u0131n\u0131 uygulamay\u0131 sa\u011flar, yani her i\u015f biriminin i\u00e7 ve d\u0131\u015f m\u00fc\u015fteriler i\u00e7in bir hizmet sa\u011flay\u0131c\u0131 oldu\u011funu varsayar. Dolay\u0131s\u0131yla, ESM ve ITSM m\u00fckemmel bir \u015fekilde birbirini tamamlar. Bir\u00e7ok \u015firket \u00f6nce bir ITSM sistemi uygular ve sonra bunu ESM’ye geni\u015fletir.<\/p>\n

        Bu tam olarak ITGLOBAL.COM adl\u0131 bili\u015fim \u015firketinin yapt\u0131\u011f\u0131 \u015feydir. Neredeyse 3 y\u0131l \u00f6nce, kurulu\u015f IT hizmetlerinin sa\u011flanmas\u0131n\u0131 otomatikle\u015ftirmek i\u00e7in SimpleOne ITSM sistemini uygulamaya koydu. Birka\u00e7 y\u0131l boyunca, ITGLOBAL.COM sistemi i\u015fletme ESM sistemine d\u00f6n\u00fc\u015ft\u00fcrd\u00fc, ACH, muhasebe ve insan kaynaklar\u0131 ve hukuk departmanlar\u0131n\u0131n hizmetlerinin y\u00f6netimini otomatikle\u015ftirdi.<\/p>\n

        ITSM’in uygulanmas\u0131nda yap\u0131lan hatalar<\/h2>\n

        Bir organizasyonda ITSM sistemi uygulanmas\u0131, hem BT uzmanlar\u0131n\u0131n hem de potansiyel hizmet m\u00fc\u015fterilerinin kat\u0131l\u0131m\u0131n\u0131 gerektiren karma\u015f\u0131k bir s\u00fcre\u00e7tir. ITSM’in t\u00fcm avantajlar\u0131na ra\u011fmen, bir\u00e7ok proje ba\u015far\u0131s\u0131z olur. Tipik hatalar\u0131 inceleyelim ve bunlardan nas\u0131l ka\u00e7\u0131n\u0131laca\u011f\u0131n\u0131 \u00f6\u011frenelim.<\/p>\n

        Projenin kapsam\u0131n\u0131 hafife almak<\/strong><\/h4>\n

        \u015eirketler genellikle ITSM’ye ge\u00e7i\u015f i\u00e7in gereken de\u011fi\u015fikliklerin tam kapsam\u0131n\u0131 fark etmezler. Bu, zaman \u00e7izelgeleri ve b\u00fct\u00e7elerde uyumsuzlu\u011fa yol a\u00e7ar ve projelerin raydan \u00e7\u0131kmas\u0131na neden olur.<\/p>\n

        Y\u00f6netimin deste\u011finin eksikli\u011fi<\/strong><\/h4>\n

        ITSM yakla\u015f\u0131m\u0131n\u0131n uygulanmas\u0131n\u0131n ba\u015far\u0131s\u0131 do\u011frudan \u00fcst y\u00f6netimin kat\u0131l\u0131m\u0131na ba\u011fl\u0131d\u0131r. \u00dcst y\u00f6neticiler ITSM’e ba\u011fl\u0131 de\u011filse, giri\u015fim ba\u015far\u0131s\u0131zl\u0131\u011fa mahkumdur.<\/p>\n

        Sadece BT’ye odaklanmak, i\u015f sonu\u00e7lar\u0131na odaklanmamak<\/strong><\/h4>\n

        ITSM, i\u015f hedeflerine ve m\u00fc\u015fterilere odaklanmay\u0131 gerektirir. BT ekibi sadece teknik bile\u015fene odaklan\u0131rsa ve m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131n\u0131 g\u00f6z ard\u0131 ederse, etkisi s\u0131f\u0131r olacakt\u0131r.<\/p>\n

        Organizasyonel de\u011fi\u015fikliklere dikkat etmeme<\/strong><\/h4>\n

        ITSM’in uygulanmas\u0131, s\u00fcre\u00e7ler, roller ve \u00e7al\u0131\u015fanlar\u0131n sorumluluklar\u0131nda b\u00fcy\u00fck bir d\u00f6n\u00fc\u015f\u00fcm\u00fc gerektirir. Bu aspekte dikkat edilmemesi, uygulaman\u0131n ciddi \u015fekilde yava\u015flamas\u0131na neden olur.<\/p>\n

        Personel e\u011fitimi eksikli\u011fi<\/strong><\/h4>\n

        Bir organizasyonda ITSM yakla\u015f\u0131m\u0131n\u0131n uygulanmas\u0131, \u00e7al\u0131\u015fanlar\u0131n \u00f6nceden e\u011fitilmesini gerektirir. Uygun bir personel e\u011fitim program\u0131 olmadan, yeni uygulamalar\u0131n sa\u011flamla\u015ft\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn de\u011fildir.<\/p>\n

        ITSM’in kullan\u0131m\u0131 \u00f6rne\u011fi<\/h2>\n

        ITSM yakla\u015f\u0131m\u0131n\u0131 pratik bir \u00f6rnekle inceleyelim. \u015eirketin bir m\u00fc\u015fterisi teknik bir ar\u0131za ya\u015fad\u0131\u011f\u0131nda, uygun bir \u015fekilde destek ekibiyle ileti\u015fime ge\u00e7er. Bu, bir telefon \u00e7a\u011fr\u0131s\u0131, bir e-posta, bir web formu vb. olabilir. ITSM sistemi sayesinde, t\u00fcm ileti\u015fim kanallar\u0131 tek bir aray\u00fcze sahip bir sistemde birle\u015ftirilir.<\/p>\n

        Bir istek al\u0131nd\u0131\u011f\u0131nda, sistem otomatik olarak sorunun ayr\u0131nt\u0131l\u0131 bir a\u00e7\u0131klamas\u0131, m\u00fc\u015fterinin ileti\u015fim bilgileri ve \u00f6nceki isteklerinin ge\u00e7mi\u015fi ile birlikte bir istek olu\u015fturur. Belirlenen kurallara dayal\u0131 olarak, sistem iste\u011fi uygun sorumlu uzmana atar.<\/p>\n

        Sonra, t\u00fcm ITSM s\u00fcre\u00e7leri devreye girer: olay kayd\u0131, te\u015fhis, \u00e7\u00f6z\u00fcm aray\u0131\u015f\u0131, gerekirse h\u0131zland\u0131rma, tekrar eden olaylar\u0131n \u00f6nlenmesi ve \u00e7\u00f6z\u00fcm\u00fcn bilgi taban\u0131na kaydedilmesi.<\/p>\n

        ITSM sistemi, iste\u011fin t\u00fcm ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc izler ve SLA’da (hizmet seviyesi anla\u015fmas\u0131) kararla\u015ft\u0131r\u0131lan hizmet sunumu \u015fartlar\u0131n\u0131n ihlali riski varsa otomatik bildirimler g\u00f6nderir.<\/p>\n

        \u0130stek kapat\u0131ld\u0131ktan sonra, \u00e7\u00f6z\u00fcm di\u011fer \u015firket \u00e7al\u0131\u015fanlar\u0131n\u0131n eri\u015febilece\u011fi bilgi taban\u0131na yay\u0131nlan\u0131r. Bu \u015fekilde, bilgi y\u00f6netimi s\u00fcreci uygulanarak benzer problemlerin tekrarlanmas\u0131 \u00f6nlenir.<\/p>\n

        B\u00f6ylece, uygulanan ITSM sistemi m\u00fc\u015fteri destek s\u00fcre\u00e7lerini otomatikle\u015ftirir, hizmet kalitesini iyile\u015ftirir ve tekrarlayan olaylar\u0131 \u00f6nler.<\/p>\n

        ITSM’in Gelece\u011fi<\/h2>\n

        Uzmanlar, ITSM pazar\u0131n\u0131n \u00f6n\u00fcm\u00fczdeki y\u0131llarda ortalama %8-10 oran\u0131nda b\u00fcy\u00fcyece\u011fini \u00f6ng\u00f6r\u00fcyorlar. Ayn\u0131 zamanda, b\u00fcy\u00fck yabanc\u0131 sat\u0131c\u0131lar\u0131n piyasadan \u00e7ekilmesi, ithalat ikamesi dalgas\u0131nda yerli geli\u015ftiricilere yeni f\u0131rsatlar sunmu\u015ftur. Artan talep ve buna ba\u011fl\u0131 olarak sekt\u00f6re yap\u0131lan yat\u0131r\u0131mlar\u0131n artmas\u0131, Rus \u015firketlerinin ITSM \u00e7\u00f6z\u00fcmlerinin rekabet g\u00fcc\u00fcn\u00fc art\u0131rmalar\u0131na ve geli\u015ftirmelerine olanak tan\u0131yacakt\u0131r – dijitalle\u015fmenin de aktif olarak geli\u015fti\u011fi ve BT hizmet y\u00f6netimine olan ihtiyac\u0131n oldu\u011fu di\u011fer \u00fclkelerdeki pazarlar da dahil olmak \u00fczere.<\/p>","protected":false},"excerpt":{"rendered":"

        ITSM terimi son zamanlarda olduk\u00e7a aktif olarak kullan\u0131lmaktad\u0131r – bunun nedeni, dayand\u0131\u011f\u0131 hizmet yakla\u015f\u0131m\u0131n\u0131n, klasik kaynak tabanl\u0131 yakla\u015f\u0131m\u0131n yerine bir\u00e7ok sekt\u00f6rde ge\u00e7mesi olmu\u015ftur. Bu yakla\u015f\u0131mlar aras\u0131ndaki farklar\u0131 ve ITSM’in i\u015fletmeye getirdi\u011fi avantajlar\u0131 \u00f6\u011frenelim. Neredeyse t\u00fcm g\u00f6revleri \u00e7\u00f6zmeye y\u00f6nelik klasik i\u015f yakla\u015f\u0131m\u0131, genellikle kaynaklara vurgu yap\u0131lmas\u0131n\u0131 i\u00e7erir: insanlar, ekipman, zaman, finans, vb. \u00d6rne\u011fin, SSCB’deki i\u015f g\u00fcnlerini […]<\/p>\n","protected":false},"author":45,"featured_media":5222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[21,9,5],"yoast_head":"ITSM yakla\u015f\u0131m\u0131 nedir ve i\u015f i\u00e7in faydalar\u0131 nelerdir? - SimpleOne - Business Process Automation Platform<\/title>\n<meta name=\"description\" content=\"Blog SimpleOne - Business Process Automation Platform ITSM yakla\u015f\u0131m\u0131 nedir ve i\u015f i\u00e7in faydalar\u0131 nelerdir?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 ITSM \u0438 \u0432 \u0447\u0435\u043c \u0435\u0433\u043e \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 [2024]\" \/>\n<meta property=\"og:description\" content=\"\u0420\u0430\u0437\u0431\u0435\u0440\u0435\u043c\u0441\u044f, \u0432 \u0447\u0435\u043c \u043e\u0442\u043b\u0438\u0447\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u043a\u043b\u0430\u0441\u0441\u0438\u0447\u0435\u0441\u043a\u0438\u043c \u043f\u043e\u0434\u0445\u043e\u0434\u043e\u043c \u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e-\u0440\u0435\u0441\u0443\u0440\u0441\u043d\u044b\u043c, \u043a\u0430\u043a\u0438\u0435 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430 ITSM \u0434\u0430\u0435\u0442 \u0431\u0438\u0437\u043d\u0435\u0441\u0443.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/blog\/itsm-podhod\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - 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