{"id":9406,"date":"2024-06-13T15:55:15","date_gmt":"2024-06-13T12:55:15","guid":{"rendered":"https:\/\/simpleone.io\/?p=9406"},"modified":"2024-09-20T15:34:19","modified_gmt":"2024-09-20T12:34:19","slug":"communication-of-itam-and-itsm-solutions","status":"publish","type":"post","link":"https:\/\/itsm.com\/tr\/blog\/communication-of-itam-and-itsm-solutions\/","title":{"rendered":"ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi"},"content":{"rendered":"<p>BT destek uzmanlar\u0131 i\u00e7in \u00e7ok \u00e7e\u015fitli kavramlar aras\u0131nda gezinmek zor olabilir. S\u0131kl\u0131kla zorlu\u011fa neden olan bu \u00f6rneklerden biri BT Hizmet Y\u00f6netimi ve BT Varl\u0131k Y\u00f6netimi &#8211; ITSM ve ITAM&#8217;dir.<\/p>\n<p>ITAM uygulamalar\u0131n\u0131 ITSM s\u00fcre\u00e7leriyle birle\u015ftirmenin verimlili\u011fi art\u0131raca\u011f\u0131n\u0131 ve BT hizmetlerinin sunumunda ve bir \u015firketteki BT altyap\u0131s\u0131n\u0131n muhasebesinde anlaml\u0131 sonu\u00e7lar \u00fcretece\u011fini s\u00f6ylemek mant\u0131kl\u0131 olacakt\u0131r.<\/p>\n<p><em>Bu makalede, ITAM ve ITSM aras\u0131ndaki ili\u015fkiyi ve bunlar\u0131n ortak entegrasyonunun kaliteli BT hizmet sunumuna, geli\u015fmi\u015f y\u00f6netime ve i\u015f verimlili\u011fine nas\u0131l katk\u0131da bulundu\u011funu tart\u0131\u015faca\u011f\u0131z.<\/em><\/p>\n<h2>ITAM Nedir? <\/h2>\n<p>ITAM (IT Asset Management) <a href=\"https:\/\/simpleone.io\/itam\">IT Varl\u0131k Y\u00f6netimi<\/a> anlam\u0131na gelir ve donan\u0131m, yaz\u0131l\u0131m, lisanslar, a\u011f ekipmanlar\u0131 dahil olmak \u00fczere t\u00fcm varl\u0131klar\u0131n muhasebesinin yan\u0131 s\u0131ra mali kontrol s\u00fcreci, \u015firketin BT altyap\u0131 nesneleri i\u00e7in s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fckleri vb. sa\u011flayan s\u00fcre\u00e7lerdir. ITAM s\u00fcre\u00e7leri, varl\u0131klar\u0131n ya\u015fam d\u00f6ng\u00fclerinin t\u00fcm a\u015famalar\u0131ndaki y\u00f6netimiyle ayr\u0131lmaz bir \u015fekilde ba\u011flant\u0131l\u0131d\u0131r: planlama, tedarik ve kay\u0131ttan devreye alma, onar\u0131m, kay\u0131ttan d\u00fc\u015fme ve daha sonra elden \u00e7\u0131karmaya kadar. ITAM, \u00f6zellikle di\u011fer BT ve BT d\u0131\u015f\u0131 uygulamalarla i\u015fbirli\u011fi i\u00e7inde etkili bir BT varl\u0131k ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi sa\u011flar.<\/p>\n<p>ITAM uygulamas\u0131 i\u00e7inde, varl\u0131k t\u00fcrleriyle ilgili iki alan ay\u0131rt edilebilir: Fiziksel donan\u0131m\u0131n izlenmesi ve y\u00f6netilmesine odaklanan HAM (Donan\u0131m Varl\u0131k Y\u00f6netimi) ve <a href=\"https:\/\/simpleone.io\/glossary\/software-asset-management-sam\/\">SAM<\/a> (Yaz\u0131l\u0131m Varl\u0131k Y\u00f6netimi) &#8211; yaz\u0131l\u0131m kullan\u0131m kontrol\u00fc ve lisans uyumlulu\u011fu dahil olmak \u00fczere yaz\u0131l\u0131m varl\u0131k muhasebesi.<\/p>\n<p>ITAM&#8217;e olan ilgi, BT altyap\u0131s\u0131n\u0131n sadece hacim olarak de\u011fil \u00e7e\u015fitlilik olarak da h\u0131zla geni\u015flemesiyle birlikte aktif olarak artmaktad\u0131r. ITAM uygulamalar\u0131n\u0131n benimsenmesi, kurulu\u015flar\u0131n BT ile ilgili maliyetleri y\u00f6netmesine ve optimize etmesine ve uygun kaynak tahsisi yoluyla BT yat\u0131r\u0131mlar\u0131n\u0131n getirisini en \u00fcst d\u00fczeye \u00e7\u0131karmas\u0131na yard\u0131mc\u0131 olur &#8211; BT varl\u0131klar\u0131 makul bir maliyet ve kabul edilebilir bir riskle de\u011fer sa\u011flamal\u0131d\u0131r. BT kaynak kullan\u0131m\u0131n\u0131 takip ederek sat\u0131n alma, destek ve lisanslama maliyetlerini azaltmak ve politika ve y\u00f6netmeliklerle uyumlulu\u011fu sa\u011flamak m\u00fcmk\u00fcnd\u00fcr.<\/p>\n<p>ITAM, varl\u0131klar\u0131n ta\u015f\u0131nmas\u0131, modernize edilmesi veya sat\u0131lmas\u0131 gibi i\u015flemleri \u015feffaf hale getirerek, farkl\u0131 grup \u015firketlerinde kullan\u0131lsalar bile varl\u0131klar\u0131n tek bir sahip taraf\u0131ndan korunmas\u0131n\u0131 ve kontrol edilmesini g\u00fc\u00e7lendirir. Buna ek olarak ITAM, maliyetlerin izlenmesini, yat\u0131r\u0131m getirisinin (ROI) \u00f6l\u00e7\u00fclmesini ve \u015firketin refah\u0131 ve istikrar\u0131 \u00fczerinde \u00f6nemli bir etkiye sahip olan ve sekt\u00f6r trendlerine ve sat\u0131c\u0131 incelemelerine\/denetimlerine zaman\u0131nda yan\u0131t vermeyi kolayla\u015ft\u0131ran s\u00f6zle\u015fme \u015fartlar\u0131na ve yasal gerekliliklere uygunlu\u011fun sa\u011flanmas\u0131n\u0131 i\u00e7erir. ITAM ayr\u0131ca BT varl\u0131klar\u0131 ve ilgili kurulu\u015flar (s\u00f6zle\u015fmeler, sat\u0131c\u0131lar) hakk\u0131ndaki bilgilerde g\u00fcven sa\u011flar.<\/p>\n<p><strong>ITAM&#8217;\u0131n hedefleri:<\/strong><\/p>\n<ul>\n<li><strong>Varl\u0131klar\u0131n g\u00f6r\u00fcn\u00fcrl\u00fc\u011f\u00fc ve kontrol\u00fc<\/strong><\/li>\n<\/ul>\n<p>ITAM&#8217;in amac\u0131, kurulu\u015flara BT varl\u0131klar\u0131n\u0131n eksiksiz ve do\u011fru bir veritaban\u0131n\u0131 sa\u011flayarak kullan\u0131mlar\u0131, konumlar\u0131 ve durumlar\u0131 \u00fczerinde g\u00f6r\u00fcn\u00fcrl\u00fck ve kontrol sa\u011flamakt\u0131r.<\/p>\n<p><em>Sonu\u00e7 olarak<\/em> varl\u0131klar\u0131n, konfig\u00fcrasyonlar\u0131n\u0131n ve di\u011fer BT altyap\u0131 bile\u015fenleriyle ili\u015fkilerinin eksiksiz bir g\u00f6r\u00fcn\u00fcm\u00fc elde edilir.<\/p>\n<ul>\n<li><strong>Maliyet optimizasyonu ve verimlilik<\/strong><\/li>\n<\/ul>\n<p>ITAM, bir kurulu\u015fun BT varl\u0131klar\u0131n\u0131n mevcut durumlar\u0131n\u0131, s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fcklerini, ilgili maliyetleri ve tedarik gereksinimlerini kapsayan kapsaml\u0131 bir g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc sa\u011flar ve sonu\u00e7 olarak \u015feffafl\u0131\u011f\u0131 ve maliyet optimizasyonunu kolayla\u015ft\u0131r\u0131r.<\/p>\n<p><em>Sonu\u00e7<\/em>, varl\u0131k ya\u015fam d\u00f6ng\u00fcs\u00fc boyunca uygun maliyetli varl\u0131k y\u00f6netimi ve finansal optimizasyondur.<\/p>\n<p>      [cta_banner link=&#8221;https:\/\/simpleone.io\/itsm&#8221; title=&#8221;more detailed&#8221;]<a href=\"https:\/\/simpleone.io\/itsm\/\">IT process automation system<\/a> [\/cta_banner]\n<h2>ITSM nedir? <\/h2>\n<p>ITAM uygulamalar\u0131 donan\u0131m ve yaz\u0131l\u0131m varl\u0131klar\u0131n\u0131n y\u00f6netimine at\u0131fta bulunurken, ITSM (BT Hizmet Y\u00f6netimi) &#8211; veya BT hizmet y\u00f6netimi &#8211; i\u015f ihtiya\u00e7lar\u0131n\u0131 da dikkate alarak BT hizmetlerinin kullan\u0131c\u0131lara sunulmas\u0131n\u0131n y\u00f6netimini tan\u0131mlar. ITSM, BT hizmetlerinin planlanmas\u0131, tasar\u0131m\u0131, uygulanmas\u0131 ve desteklenmesi ile ilgili t\u00fcm g\u00f6revleri i\u00e7erir.<\/p>\n<p>ITSM&#8217;nin merkezi nesnesi yap\u0131land\u0131rma birimidir &#8211; BT hizmetlerini sunmak i\u00e7in y\u00f6netilmesi gereken herhangi bir bile\u015fen. ITSM uygulamalar\u0131 yap\u0131land\u0131rma birimlerinin kontrol\u00fcne ve deste\u011fine dayan\u0131r &#8211; BT hizmetlerini olu\u015fturan \u015fey bunlard\u0131r.<\/p>\n<p>Bir \u015firkette ITSM&#8217;yi uygulamak i\u00e7in, bir hizmet ya\u015fam d\u00f6ng\u00fcs\u00fc modelini tan\u0131mlayan ve her a\u015famada bunlar\u0131 etkili bir \u015fekilde y\u00f6netmek i\u00e7in yap\u0131land\u0131r\u0131lm\u0131\u015f y\u00f6ntemler ve en iyi uygulamalar sa\u011flayan, yayg\u0131n olarak kabul g\u00f6ren bir \u00e7er\u00e7eve olan BT Altyap\u0131 K\u00fct\u00fcphanesi&#8217;nden (ITIL) bir dizi \u00f6neriyi takip etmek gerekir.<\/p>\n<p>ITSM&#8217;nin \u00f6nemli bir bile\u015feni hizmet seviyesi anla\u015fmas\u0131d\u0131r (SLA) &#8211; hizmet sunumunun kalitesi, kullan\u0131labilirli\u011fi ve zamanlamas\u0131 i\u00e7in net kriterler belirler, beklentileri d\u00fczenler ve BT departman\u0131 ile i\u015f m\u00fc\u015fterileri aras\u0131ndaki sorumluluklar\u0131 tahsis eder. SLA, karma\u015f\u0131k, \u00e7ok bile\u015fenli hizmetler i\u00e7in gerekli olan etkile\u015fimin \u015feffafl\u0131\u011f\u0131n\u0131 art\u0131r\u0131r.<\/p>\n<p>ITSM, BT hizmet y\u00f6netimine standartla\u015ft\u0131r\u0131lm\u0131\u015f s\u00fcre\u00e7lere dayal\u0131 sistematik bir yakla\u015f\u0131m sunar. Bu, hizmet verimlili\u011fini ve kalitesini art\u0131rman\u0131za ve s\u00fcre\u00e7lerin sorunsuz \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flaman\u0131za olanak tan\u0131r.<\/p>\n<p><strong>ITSM Hedefleri:<\/strong><\/p>\n<ul>\n<li><strong>Hizmet sunumu ve destek<\/strong><\/li>\n<\/ul>\n<p>ITSM, BT hizmetlerinin i\u015f gereksinimleri ve m\u00fc\u015fteri beklentileri do\u011frultusunda etkili bir \u015fekilde sunulmas\u0131n\u0131 ve desteklenmesini sa\u011flamay\u0131 ama\u00e7lar.<\/p>\n<p><em>Sonu\u00e7<\/em>, i\u015f s\u00fcre\u00e7lerini desteklemek i\u00e7in verimli ve zaman\u0131nda sunulan hizmetlerdir.<\/p>\n<ul>\n<li><strong>Risk y\u00f6netimi ve sorun \u00e7\u00f6z\u00fcm\u00fc<\/strong><\/li>\n<\/ul>\n<p>ITSM, olaylar\u0131 derhal \u00e7\u00f6zerek ve sorunlar\u0131 d\u00fczelterek hizmet kesintilerini en aza indirmeye odaklan\u0131r.<\/p>\n<p><em>Sonu\u00e7<\/em> olarak h\u0131zl\u0131 hizmet kurtarma, kesinti s\u00fcresini ve risklerin \u015firketin i\u015f s\u00fcre\u00e7leri \u00fczerindeki etkisini en aza indirir.<\/p>\n<ul>\n<li><strong>Hizmetlerin s\u00fcrekli iyile\u015ftirilmesi<\/strong><\/li>\n<\/ul>\n<p>ITSM, hizmet kalitesini, operasyonel verimlili\u011fi ve m\u00fc\u015fteri memnuniyetini s\u00fcrekli olarak iyile\u015ftirmeye \u00e7al\u0131\u015f\u0131r.<\/p>\n<p><em>Sonu\u00e7<\/em>, BT hizmetlerinin s\u00fcrekli geli\u015fim yoluyla de\u011fi\u015fen i\u015f ihtiya\u00e7lar\u0131na uyarlanmas\u0131d\u0131r.<\/p>\n<h2>ITAM ve ITSM birbirini nas\u0131l tamamlar? <\/h2>\n<p>ITAM ve ITSM&#8217;i birbirinden ay\u0131rmak veya kar\u015f\u0131la\u015ft\u0131rmak pek do\u011fru de\u011fildir, bu metodolojiler birbirini tamamlayarak kurulu\u015fun y\u00f6netim se\u00e7eneklerini geni\u015fletir. BT hizmet sunum s\u00fcre\u00e7lerinin olu\u015fturulmas\u0131na ek olarak, \u015firketlerin b\u00fcy\u00fcmesi ve kurulu\u015f yap\u0131s\u0131n\u0131n dallanmas\u0131 s\u0131ras\u0131nda \u00f6zellikle \u00f6nemli hale gelen BT altyap\u0131 kaynaklar\u0131n\u0131n optimum kullan\u0131m\u0131 \u00fczerinde bir varl\u0131k y\u00f6netimi ve kontrol s\u00fcreci olu\u015fturmak m\u00fcmk\u00fcnd\u00fcr.<\/p>\n<p>Daha \u00f6nce de belirtildi\u011fi gibi, ITAM geleneksel olarak &#8220;muhasebe ve kontrol&#8221; \u00fczerine odaklanm\u0131\u015ft\u0131r. Daha b\u00fcy\u00fck kurulu\u015flar i\u00e7in birincil odak noktas\u0131 genellikle BT varl\u0131klar\u0131n\u0131n kullan\u0131m\u0131n\u0131 ve ilgili maliyetlerini optimize etmektir &#8211; \u00f6rne\u011fin, mevcut sunucular\u0131n, a\u011f ekipmanlar\u0131n\u0131n, depolama ve di\u011fer fiziksel ekipmanlar\u0131n \u015firkete optimum de\u011fer sa\u011flamak i\u00e7in m\u00fcmk\u00fcn oldu\u011funca verimli kullan\u0131ld\u0131\u011f\u0131ndan emin olmak (bak\u0131m ve de\u011fi\u015ftirme gereksinimlerini kar\u015f\u0131laman\u0131n yan\u0131 s\u0131ra). ITAM, ITSM gibi y\u00f6netimle ilgilidir. ITSM&#8217;nin BT hizmetlerinin sunumu ve y\u00f6netimine odakland\u0131\u011f\u0131 do\u011frudur, ancak ayn\u0131 zamanda bak\u0131m, olay y\u00f6netimi ve hizmet iyile\u015ftirme hedefleri de vard\u0131r. ITSM s\u00fcre\u00e7lerinde yap\u0131land\u0131rma birimlerini kullan\u0131r. Bir \u015firket ITSM&#8217;ye ek olarak ITAM kullan\u0131yorsa, belirli yap\u0131land\u0131rma birimleri ilgili varl\u0131k kay\u0131tlar\u0131na ba\u011flanabilir. Bu \u015fekilde uygulamalar aras\u0131nda iki y\u00f6nl\u00fc ileti\u015fim kurulabilir ve etkilenen varl\u0131klar hakk\u0131nda bilgi edinilebilir.<\/p>\n<p>ITAM ile ilgili ITSM kullan\u0131m durumlar\u0131na baz\u0131 \u00f6rnekler \u015funlard\u0131r: de\u011fi\u015fiklik y\u00f6netimi, olay y\u00f6netimi, yap\u0131land\u0131rma y\u00f6netimi, kapasite y\u00f6netimi, felaket kurtarma vb.<\/p>\n<p>BT y\u00f6netiminin bu alanlar\u0131 farkl\u0131 faaliyet y\u00f6netimi t\u00fcrlerine odaklansa da benzer hedefleri payla\u015f\u0131rlar: bir \u015firketin BT yat\u0131r\u0131mlar\u0131n\u0131n hem kurumun hem de son kullan\u0131c\u0131lar\u0131n ihtiya\u00e7lar\u0131n\u0131 en iyi \u015fekilde kar\u015f\u0131lamas\u0131n\u0131 sa\u011flamak.<\/p>\n<p>Dahas\u0131, sadece hedefleri a\u00e7\u0131s\u0131ndan benzer olmakla kalmazlar, ayn\u0131 zamanda ITSM sistemine BT varl\u0131klar\u0131 hakk\u0131nda bilgi sa\u011flaman\u0131n \u00f6tesinde (yukar\u0131da belirtildi\u011fi gibi) birbirlerine b\u00fcy\u00fck katk\u0131da bulunurlar. \u00d6rne\u011fin, ITSM etkin bir finansal y\u00f6netim gerektirir, ancak ITAM bilgisi (ba\u015fka bir deyi\u015fle BT varl\u0131k gider y\u00f6netimi) olmadan bu m\u00fcmk\u00fcn de\u011fildir.<\/p>\n<p>ITSM ve ITAM i\u015fbirli\u011finin faydalar\u0131 d\u00fc\u015f\u00fcn\u00fcld\u00fc\u011f\u00fcnde, bunun ekipleri birle\u015ftirmekle de\u011fil, aralar\u0131ndaki etkile\u015fimi iyile\u015ftirmekle ilgili oldu\u011funu anlamakta fayda var. Ba\u015far\u0131n\u0131n anahtar\u0131 ve ilk fakt\u00f6r, \u015firketteki mevcut s\u00fcre\u00e7 seviyesini de\u011ferlendirmek ve her bir taraf\u0131n di\u011ferine nas\u0131l yard\u0131mc\u0131 olabilece\u011fini belirlemeden \u00f6nce hedefleri anlamakt\u0131r.<\/p>\n<p>\u0130kinci fakt\u00f6r ise bilgi kalitesini sa\u011flamak i\u00e7in sistemler aras\u0131nda veri payla\u015f\u0131m\u0131d\u0131r. Kurumsal ITSM ve ITAM ara\u00e7lar\u0131ndaki veri setleri geleneksel olarak birbirlerinden izole edilmi\u015ftir. Ancak bu setler birle\u015ftirilerek her bir par\u00e7an\u0131n de\u011feri art\u0131r\u0131labilir. En az\u0131ndan, her bir veri seti di\u011ferinin kalitesini art\u0131rmak i\u00e7in kullan\u0131labilir. \u00d6rne\u011fin, a\u011f tarama ara\u00e7lar\u0131 taraf\u0131ndan tespit edilmeyen yap\u0131land\u0131rma birimlerinin sahiplik ve kullan\u0131m senaryolar\u0131 yard\u0131m masas\u0131 verileriyle do\u011frulanabilir.<\/p>\n<p>\u00dc\u00e7\u00fcnc\u00fc fakt\u00f6r ise verimlili\u011fi ve etkinli\u011fi art\u0131rmak, do\u011fru BT varl\u0131k y\u00f6netimini ve veri do\u011frulu\u011funu sa\u011flamak i\u00e7in ITSM ve ITAM \u00e7\u00f6z\u00fcmlerinin ve bazen de di\u011fer s\u00fcre\u00e7lerin entegrasyonudur. \u00d6rne\u011fin, olay y\u00f6netimi, hizmet talebi y\u00f6netimi veya de\u011fi\u015fiklik uygulamas\u0131 s\u0131ras\u0131nda bir ITSM sisteminde yap\u0131land\u0131rma \u00f6\u011feleri eklenir, silinir veya de\u011fi\u015ftirilirse, bir ITAM \u00e7\u00f6z\u00fcm\u00fc etkilenen yap\u0131land\u0131rma \u00f6\u011felerinin varl\u0131klarla ili\u015fkisini izleyerek bunu yans\u0131tabilir. Varl\u0131k de\u011fi\u015fikliklerinin izlenmesi ve mutabakat\u0131, varl\u0131klar ta\u015f\u0131nd\u0131\u011f\u0131nda veya \u00e7al\u0131\u015fanlar\u0131n kurulu\u015ftan ayr\u0131ld\u0131\u011f\u0131 ve ekipmanlar\u0131n\u0131n departmana iade edilmedi\u011fi durumlarda ortaya \u00e7\u0131kan sorunlar\u0131 belirleyebilir.<\/p>\n<h2>Sonu\u00e7<\/h2>\n<p>BT varl\u0131k y\u00f6netimi, BT hizmet y\u00f6netimi ile etkile\u015fime girebilir &#8211; \u00e7\u00f6z\u00fcmler ortak bir hedefi payla\u015f\u0131r ve SimpleOne&#8217;\u0131n ITAM \u00fcr\u00fcn\u00fcnde oldu\u011fu gibi kolayca entegre edilebilir. ITAM s\u00fcre\u00e7leri AMDB&#8217;yi (Varl\u0131k Y\u00f6netimi Veritaban\u0131) kullan\u0131rken <a href=\"https:\/\/simpleone.io\/glossary\/cmdb\/\">CMDB<\/a>&#8216;ye (Yap\u0131land\u0131rma Y\u00f6netimi Veritaban\u0131) bir ba\u011flant\u0131 sa\u011flayarak ticari m\u00fc\u015fterilerin ITAM \u00e7\u00f6z\u00fcm\u00fcn\u00fcn \u015firketin ITSM sistemine ba\u011flant\u0131s\u0131n\u0131 \u00f6zelle\u015ftirmesine olanak tan\u0131r.<\/p>\n<p>ITAM ve ITSM uygulamalar\u0131n\u0131n birlikte uygulanmas\u0131, \u015firketin BT kaynaklar\u0131n\u0131n b\u00fct\u00fcnsel y\u00f6netimini sa\u011flamaya, operasyonel verimlili\u011fi art\u0131rmaya ve \u015firketin i\u015f s\u00fcre\u00e7lerinin kalitesini iyile\u015ftirmeye olanak tan\u0131r.<\/p>","protected":false},"excerpt":{"rendered":"<p>BT destek uzmanlar\u0131 i\u00e7in \u00e7ok \u00e7e\u015fitli kavramlar aras\u0131nda gezinmek zor olabilir. S\u0131kl\u0131kla zorlu\u011fa neden olan bu \u00f6rneklerden biri BT Hizmet Y\u00f6netimi ve BT Varl\u0131k Y\u00f6netimi &#8211; ITSM ve ITAM&#8217;dir. ITAM uygulamalar\u0131n\u0131 ITSM s\u00fcre\u00e7leriyle birle\u015ftirmenin verimlili\u011fi art\u0131raca\u011f\u0131n\u0131 ve BT hizmetlerinin sunumunda ve bir \u015firketteki BT altyap\u0131s\u0131n\u0131n muhasebesinde anlaml\u0131 sonu\u00e7lar \u00fcretece\u011fini s\u00f6ylemek mant\u0131kl\u0131 olacakt\u0131r. Bu makalede, ITAM [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":9407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[59,7,9],"yoast_head":"<title>ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi - SimpleOne - Business Process Automation Platform<\/title>\n<meta name=\"description\" content=\"SimpleOne - Business Process Automation Platform ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi - SimpleOne - Business Process Automation Platform\" \/>\n<meta property=\"og:description\" content=\"SimpleOne - Business Process Automation Platform ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"SimpleOne - Business Process Automation Platform\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-13T12:55:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/itsm.com\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/itsm.com\/#organization\",\"name\":\"SimpleOne\",\"url\":\"https:\/\/itsm.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/itsm.com\/#logo\",\"inLanguage\":\"tr\",\"url\":\"\/wp-content\/uploads\/2023\/11\/main_logo-1.png\",\"contentUrl\":\"\/wp-content\/uploads\/2023\/11\/main_logo-1.png\",\"width\":166,\"height\":23,\"caption\":\"SimpleOne\"},\"image\":{\"@id\":\"https:\/\/itsm.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itsm.com\/#website\",\"url\":\"https:\/\/itsm.com\/\",\"name\":\"SimpleOne - Business Process Automation Platform\",\"description\":\"\u3164\",\"publisher\":{\"@id\":\"https:\/\/itsm.com\/#organization\"},\"inLanguage\":\"tr\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#primaryimage\",\"inLanguage\":\"tr\",\"url\":\"\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp\",\"contentUrl\":\"\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp\",\"width\":500,\"height\":348},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#webpage\",\"url\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/\",\"name\":\"[:en]Communication of ITAM and ITSM solutions[:pb]Comunica\u00e7\u00e3o das solu\u00e7\u00f5es ITAM e ITSM[:tr]ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi[:] - SimpleOne - Business Process Automation Platform\",\"isPartOf\":{\"@id\":\"https:\/\/itsm.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#primaryimage\"},\"datePublished\":\"2024-06-13T12:55:15+00:00\",\"dateModified\":\"2024-09-20T12:34:19+00:00\",\"description\":\"SimpleOne - Business Process Automation Platform [:en]Communication of ITAM and ITSM solutions[:pb]Comunica\u00e7\u00e3o das solu\u00e7\u00f5es ITAM e ITSM[:tr]ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi[:]\",\"breadcrumb\":{\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/itsm.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Communication of ITAM and ITSM solutions\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#webpage\"},\"author\":{\"@id\":\"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358\"},\"headline\":\"ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi\",\"datePublished\":\"2024-06-13T12:55:15+00:00\",\"dateModified\":\"2024-09-20T12:34:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#webpage\"},\"wordCount\":5407,\"publisher\":{\"@id\":\"https:\/\/itsm.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#primaryimage\"},\"thumbnailUrl\":\"\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp\",\"keywords\":[\"ITAM\",\"ITIL\",\"ITSM\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"tr\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358\",\"name\":\"lyubov azarenko\",\"url\":\"https:\/\/itsm.com\/tr\/author\/lyubov-azarenko\/\"}]}<\/script>","yoast_head_json":{"title":"[:en]Communication of ITAM and ITSM solutions[:pb]Comunica\u00e7\u00e3o das solu\u00e7\u00f5es ITAM e ITSM[:tr]ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi[:] - SimpleOne - Business Process Automation Platform","description":"SimpleOne - Business Process Automation Platform ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"tr_TR","og_type":"article","og_title":"ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi - SimpleOne - Business Process Automation Platform","og_description":"SimpleOne - Business Process Automation Platform ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi","og_url":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/","og_site_name":"SimpleOne - Business Process Automation Platform","article_published_time":"2024-06-13T12:55:15+00:00","twitter_card":"summary_large_image","twitter_image":"https:\/\/itsm.com\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/itsm.com\/#organization","name":"SimpleOne","url":"https:\/\/itsm.com\/","sameAs":[],"logo":{"@type":"ImageObject","@id":"https:\/\/itsm.com\/#logo","inLanguage":"tr","url":"\/wp-content\/uploads\/2023\/11\/main_logo-1.png","contentUrl":"\/wp-content\/uploads\/2023\/11\/main_logo-1.png","width":166,"height":23,"caption":"SimpleOne"},"image":{"@id":"https:\/\/itsm.com\/#logo"}},{"@type":"WebSite","@id":"https:\/\/itsm.com\/#website","url":"https:\/\/itsm.com\/","name":"SimpleOne - Business Process Automation Platform","description":"\u3164","publisher":{"@id":"https:\/\/itsm.com\/#organization"},"inLanguage":"tr"},{"@type":"ImageObject","@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#primaryimage","inLanguage":"tr","url":"\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp","contentUrl":"\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp","width":500,"height":348},{"@type":"WebPage","@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#webpage","url":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/","name":"[:en]Communication of ITAM and ITSM solutions[:pb]Comunica\u00e7\u00e3o das solu\u00e7\u00f5es ITAM e ITSM[:tr]ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi[:] - SimpleOne - Business Process Automation Platform","isPartOf":{"@id":"https:\/\/itsm.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#primaryimage"},"datePublished":"2024-06-13T12:55:15+00:00","dateModified":"2024-09-20T12:34:19+00:00","description":"SimpleOne - Business Process Automation Platform [:en]Communication of ITAM and ITSM solutions[:pb]Comunica\u00e7\u00e3o das solu\u00e7\u00f5es ITAM e ITSM[:tr]ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi[:]","breadcrumb":{"@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itsm.com\/"},{"@type":"ListItem","position":2,"name":"Communication of ITAM and ITSM solutions"}]},{"@type":"Article","@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#article","isPartOf":{"@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#webpage"},"author":{"@id":"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358"},"headline":"ITAM ve ITSM \u00e7\u00f6z\u00fcmlerinin ileti\u015fimi","datePublished":"2024-06-13T12:55:15+00:00","dateModified":"2024-09-20T12:34:19+00:00","mainEntityOfPage":{"@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#webpage"},"wordCount":5407,"publisher":{"@id":"https:\/\/itsm.com\/#organization"},"image":{"@id":"https:\/\/itsm.com\/blog\/communication-of-itam-and-itsm-solutions\/#primaryimage"},"thumbnailUrl":"\/wp-content\/uploads\/2024\/07\/svyaz-itam-itsm.webp","keywords":["ITAM","ITIL","ITSM"],"articleSection":["Blog"],"inLanguage":"tr"},{"@type":"Person","@id":"https:\/\/itsm.com\/#\/schema\/person\/c7515bc91e745fb07aed438cb94d6358","name":"lyubov azarenko","url":"https:\/\/itsm.com\/tr\/author\/lyubov-azarenko\/"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts\/9406"}],"collection":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/comments?post=9406"}],"version-history":[{"count":2,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts\/9406\/revisions"}],"predecessor-version":[{"id":12544,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/posts\/9406\/revisions\/12544"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/media\/9407"}],"wp:attachment":[{"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/media?parent=9406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/categories?post=9406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itsm.com\/tr\/wp-json\/wp\/v2\/tags?post=9406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}