27.10.2020
Functionality
ITIL
ITSM
Service management
What SLM looks like in corporate ITSM systems
The main corporate tool for controlling the fulfillment of time standards is Service Level Management, or SLM (service level management). In modern enterprise-platforms, SLM is an organic part of the system: it is the basis for prescribing regulations, controlling the quality of services provided, and determining violations of deadlines. SLM regulates the level of service […]
