Vendor Customer Service Management SimpleOne: VCSM solution for customer service management

The VCSM solution will be useful in situations

Having difficulty tracking license or compute resource usage across your products

Building your own cloud and on-premise B2B products in a vendor role

Lack of order in dealing with their customers and partners

Autosupport SimpleOne is part of the larger Vendor Customer Service Management (VCSM) class solution for the maintenance and integrated management of customers, partners and contracts.

The functionality of the autosupport module covers the vendor’s operational tasks in terms of automatic registrations of new installations, aggregation of information about the use and utilization of the infrastructure, as well as failures that occur, it is part of the VCSM product, the functionality of which will be expanded and finalized.

Functionality

Automatically register new installations of your product
Aggregate information on resource utilization and utilization
Infrastructure change response mechanism and CMDB synchronization
Automatic creation of events, infrastructure incidents and other ITSM entities
Automatically display infrastructure items in the application as configuration units according to the actual state
Aggregate failures and display aggregated status with drill-down capability across tiers (Location, Site, Consumer) and infrastructure elements in the application
Real-time response to critical events (incidents, escalation, alerts, RMA)
Automatic management of vendor hardware part replacement (RMA)
Support Contracts entity and their mapping to customer instances
Filtering of export scoping in autosupport (cleaning up some sensitive information)
Knowledge base to ensure “good standing” for consumers of your products – partners and customers
The ability to initiate a Push request for an automated customer support process

Solution that is convenient for everyone

Get real-time health and infrastructure information

Virtual infrastructure performance data

Over-Provisioning and overcommit resources

Retrospective performance and utilization data

Resource Utilization

Benefits of using Vendor Customer Service Management

Rapid response to system changes

Rational use of your computing resources and time

Getting situational awareness while out of the loop of systems operation

Receive aggregated data (executive summary)

Feedback on VCSM SimpleOne

“The VCSM solution has brought tremendous value to the vStack product, as the area of business value has significantly expanded towards the enterprise segment, where users are used to the availability of operational monitoring, control and support tools from vendors. vStack has gained another exceptional enterprise-level product advantage not available from competitors.”