Статьи из категории "ITSM"

26.05.2026

ITSM

Service Desk

Core ITSM processes

If you manage enterprise IT in 2026, you know the daily grind: developers want to push code to production ten times a day, business stakeholders demand 99.99% uptime with a slashed budget, and your L1 support team is burning out from password reset requests. In this high-pressure environment, running IT without strict ITSM processes is […]

Blog: "ITSM" articles

ITSM Implementation: A Step-by-Step Guide

IT Infrastructure Management

IT Process Automation: Maximizing IT Department Efficiency

Reduced Costs and Increased Efficiency with Migration from ServiceNow to SimpleOne

Replacement of Jira by SimpleOne ITSM at Fplus IT Holding

Incident management: processes, examples, tools

Communication of ITAM and ITSM solutions

What is Service Desk?

What is the ITSM approach and what are its benefits for business

What SLM looks like in corporate ITSM systems

Configuration management and modern CMDB requirements